Hi, simmers!
If you are experiencing a cyclic redundancy check error, we'd like you to do the following so we can keep the number of threads on that issue to a minimum:
*Run the Windows Defragmenter software on your system. Fragmented hard disk space can cause this error.
*CRC errors may also be caused by a hard disk or DVD drive failing or being unable to write consistent data.
If you have run the Defragmenter software and are continuing to experience this error, please contact your system's manufacturer for further diagnostics.
Update:
It appears that in some cases, users that are using the EA download Manager version of The Sims 3 may experience this error if their download is paused. To resolve this issue, perform the following steps:
*Log in to the EADM.
*Click on the red x in the upper right part of the Sims 3 download to clear the EADM cache.
*Re-download The Sims 3; do not pause the download.
Update 2 (6/4/09):
There is a new FAQ addressing this issue:
https://easims.custhelp.com/cgi-bin/easims.cfg/php/enduser/std_adp.php?p_faqid=22234
We understand that this has become a very frustrating issue for many simmers that are eager to play the game, and as more information or solutions become available, we will post them here in the Support forum. Thank you all for your patience!
Comments
-Big Guy-
Not if so many people are having the same issue.
Wish it was this easy for everyone. I've never had the EADM and I keep getting this error within the first 10% of installation. Defragged and still nothing.
CRC errors are generally associated with a read error from the source as it is trying to be read. I suspect that people with older DVD drives MAY have problems reading certain DVD discs, and that is what the problem is.
No luck.
I just love spending $50+ of my hard earned money on a product that isn't up to par. Job well done!
Way to make your customers happy, EA. I'm really just wanting my money back for this and I'll get the game in 3 months when they've worked out the **** bugs.
ditto this. defrag = no help. stuck on same part, then the error comes up over and over to no avail. $70 on a game, pre-ordered... cant play it.
My install also had problems when it got to the FullBuild1.Package
I'm just hoping that there will be something soon to fix this completely...
So far I have a very expensive spiffy flash drive out of this.
Have you seen how many pages are on this forum? It's EAs lack of help and programming. Every bodies computer is not below req. spec. I have a brand new computer, so do a lot of simmers yet we can't play the game. Ill show you on a cute little graph how well my specs are better than minimum.
(...................1..........2)
The 1 here represents min. spec. The 2 represents how far ahead my specs are compared to the minimum.