Hello @Zuly_Jr
I am so sorry but your computer doesn’t meet the recommended requirements to run the game and pack . This is causing the issues . Your processor is weaker than what is required to run the game and pack .Cats and Dogs ep requires 64 bit mode, and that mode requires over 4gb memory . Your computer has less than 4gb for the computer to use, which is why you are having issues.
You have an integrated processor video card. It uses the same computer ram along with the game , origin, windows and other programs that you have on your computer.
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
It would be also good to go to the Dell site, search for your computer model, and update your drivers,
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
Since my laptop is doing the exact same thing when I try to create my own dog irl, is there any way you can ask people to create for you if they are able to? Getting quite frustrated, and even tried doing one thing at a time then saving but even that doesn't work :( would anyone be willing to help me out? It would be greatly appreciated!
Since my laptop is doing the exact same thing when I try to create my own dog irl, is there any way you can ask people to create for you if they are able to? Getting quite frustrated, and even tried doing one thing at a time then saving but even that doesn't work would anyone be willing to help me out? It would be greatly appreciated!
Hello @HSams
I am sorry that you are having crashing issues
Could you please post your DxDiag info here.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to pastebin https://pastebin.com
and post the link to the file here
You will need to break up the pastebin link of your DXDiag info though when you post it in this thread by putting h.t.t.p. instead of http, because you are unable to post links because you are a new member.
> @BellaChristie said: > [quote="Cmaxxn;d-929163"]Okay, so I am very happy to finally have cats and dogs in the game, but unfortunately I haven't been able to play with dogs yet, since my game keeps crashing. > I have, and use, a lot of CC. My initial thought was that some mod or some CC was the reason for my game crashing everytime I went to create a dog. The weirdest thing is that I can create cats without any sort of problem, but as soon as I open Dogs, my game crashes. So, I disabled all mods and CC and was FINALLY able to enter create a dog without the game crashing. > > Now, I have spent all afternoon trying to filter through my CC. I have uninstalled every single script mod and CC and slowly started putting like 5 CC articles a time back into the game, and as fast as ANY CC is active, dogs proceed to crash. I don't know what to do! Playing The Sims without CC is not an option for me as I adore every single item that I have collected throughout my time playing Sims. > > As my computer is able to handle cats and dogs, I do not think that there is any software problems. What should I do? Do I just have to wait until the next patch and hope for EA to fix this issue or do I do something else? > Please help! :) > > //Frustrated simmer who just wants to create a dog and play with Sims with cute clothes [/quote] > > I have the same issue, I'm looking into upgrading my laptop. For now I'm adopting strays. The game is only crashing when I try and work with a dog in CAS, playing them is ok.
It is happening to a lot of people. you can make puppies in cas and age them up
Hi, I find I'm having the same issue as most people, when I create a dog my game crashes and I get a notification saying 'Application has been blocked from accessing graphics hardware'. I see you commonly as for everyone's DxDiag information. so I've done that already, however I'm not sure how to paste it in here or if I have to go through pastebin, and if I do need to go through pastebin do I copy all the information into there? I would really appreciate some help as I'm not good with laptops. thanks in advance
Hi, I find I'm having the same issue as most people, when I create a dog my game crashes and I get a notification saying 'Application has been blocked from accessing graphics hardware'. I see you commonly as for everyone's DxDiag information. so I've done that already, however I'm not sure how to paste it in here or if I have to go through pastebin, and if I do need to go through pastebin do I copy all the information into there? I would really appreciate some help as I'm not good with laptops. thanks in advance
Hello @Girl123
After you have saved your dxdiag info on your computer, go to the pastebin site https://pastebin.com
and copy/paste all the dxdiag info into the white box there. Press the button to create the new paste/pastebin text file.
Then post the web address of your dxdiag info here in this thread, by replacing the http in the address with h.t.t.p, as you are unable to post links because you are a new member.
If you have issues, you can instead copy/paste the information to posts here in this thread. It will take multiple posts.
Unfortunately this laptop is way below requirements to run the game. Do you have another computer to play on that meets requirements? if not i suggest investing in a computer that meets recommended requirements so you don't fall behind being able to add more to this game. Sorry for the bad news.
Hello @Girl123
I am so sorry but your computer doesn’t meet the recommended requirements to run the game and game pack
You have a weaker processor than is required. You also have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer. These things are causing the crashing.
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
Edit : phoebebebe13 and I were posting at the same time
Creating dogs are crashing (well freezing actually) my game, but last week they weren’t, so I know it’s not that my computer can’t handle the expansion pack.
I’m “repairing” the game in the origin client. If this doesn’t work are there any other ideas why there’s suddenly an issue with dog creation crashing my game?
(Before you ask, I never have any other programs or windows open or do other tasks on my laptop while I play sims 4; I like focusing on my game)
Creating dogs are crashing (well freezing actually) my game, but last week they weren’t, so I know it’s not that my computer can’t handle the expansion pack.
I’m “repairing” the game in the origin client. If this doesn’t work are there any other ideas why there’s suddenly an issue with dog creation crashing my game?
(Before you ask, I never have any other programs or windows open or do other tasks on my laptop while I play sims 4; I like focusing on my game)
Hello
If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and see if the issues are still there.
Hi, I have a very quick question. If my laptop has an integrated processor video card, which is participating in cats and dogs crashing, can it effect other packs as such, for example if I was to buy more packs for sims 4 would they also not work ( I'm not sure if this is allowed to be mentioned as I'm new, so I apologize if it isn't) - thank you in advance
Hi, I have a very quick question. If my laptop has an integrated processor video card, which is participating in cats and dogs crashing, can it effect other packs as such, for example if I was to buy more packs for sims 4 would they also not work ( I'm not sure if this is allowed to be mentioned as I'm new, so I apologize if it isn't) - thank you in advance
If C & D is crashing your computer and you have an integrated processor video card, your computer would not meet requirements to run the game. If your computer does not meet requirements to run the game would be hard to say what it would run. Integrated laptops are not designed to run 3d games like the sims. You could shorten the life span or ruin the laptop forcing it to play something it was not designed to play. The more you add to the game, the more demanding the game becomes to a computer. If you want to play this game the way it was intended to be played , invest in a computer that meets recommended requirements so you don't fall behind as the game adds more and more.
Hi, I have a very quick question. If my laptop has an integrated processor video card, which is participating in cats and dogs crashing, can it effect other packs as such, for example if I was to buy more packs for sims 4 would they also not work ( I'm not sure if this is allowed to be mentioned as I'm new, so I apologize if it isn't) - thank you in advance
Hello @Girl123
I am so sorry but your computer specifications will also affect other packs that you may also buy. The processor is under the recommended requirements to run the game, I am so sorry
As I posted in the earlier post, if you have another computer it would be best to play on that if it is has higher computer specifications. Also, If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you,
I am having issues with the game crashing and only when I visit the vet clinic, apart from that don't have any problems in the homes, building, playing etc, my pc as far as I am aware is good enough for sims 4, any help appreciated.
I am having issues with the game crashing and only when I visit the vet clinic, apart from that don't have any problems in the homes, building, playing etc, my pc as far as I am aware is good enough for sims 4, any help appreciated.
Hello @midge719
Try lowering your in-game screen resolution and see if that helps. Try seeing if playing in windowed mode helps.
Sometimes having a large amount of items in the sims inventories and household inventory can cause issues. Try removing some of the items from the inventories and see if that helps.
Thank you will give it a try, only had this problem since cats and dogs, also noticed the interactions are very slow to, here's hoping a patch fix lol.
Thank you will give it a try, only had this problem since cats and dogs, also noticed the interactions are very slow to, here's hoping a patch fix lol.
I hope that it helps.
If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and see if the issues are still there.
Repairing the game may also help. To do that, right click on the sims 4 picture in Origin and click repair.
Try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated. Exit the game and then copy back the "options.ini" or " options " file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder.
Comments
You’re welcome
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
h.ttps://pastebin.com/fCqR0ABt
Thank you in advance!
Hello @Zuly_Jr
I am so sorry
You have an integrated processor video card. It uses the same computer ram along with the game , origin, windows and other programs that you have on your computer.
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
It would be also good to go to the Dell site, search for your computer model, and update your drivers,
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you
http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @HSams
I am sorry that you are having crashing issues
Could you please post your DxDiag info here.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to pastebin https://pastebin.com
and post the link to the file here
You will need to break up the pastebin link of your DXDiag info though when you post it in this thread by putting h.t.t.p. instead of http, because you are unable to post links because you are a new member.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
> [quote="Cmaxxn;d-929163"]Okay, so I am very happy to finally have cats and dogs in the game, but unfortunately I haven't been able to play with dogs yet, since my game keeps crashing.
> I have, and use, a lot of CC. My initial thought was that some mod or some CC was the reason for my game crashing everytime I went to create a dog. The weirdest thing is that I can create cats without any sort of problem, but as soon as I open Dogs, my game crashes. So, I disabled all mods and CC and was FINALLY able to enter create a dog without the game crashing.
>
> Now, I have spent all afternoon trying to filter through my CC. I have uninstalled every single script mod and CC and slowly started putting like 5 CC articles a time back into the game, and as fast as ANY CC is active, dogs proceed to crash. I don't know what to do! Playing The Sims without CC is not an option for me as I adore every single item that I have collected throughout my time playing Sims.
>
> As my computer is able to handle cats and dogs, I do not think that there is any software problems. What should I do? Do I just have to wait until the next patch and hope for EA to fix this issue or do I do something else?
> Please help! :)
>
> //Frustrated simmer who just wants to create a dog and play with Sims with cute clothes [/quote]
>
> I have the same issue, I'm looking into upgrading my laptop. For now I'm adopting strays. The game is only crashing when I try and work with a dog in CAS, playing them is ok.
It is happening to a lot of people. you can make puppies in cas and age them up
Hello @Girl123
After you have saved your dxdiag info on your computer, go to the pastebin site
https://pastebin.com
and copy/paste all the dxdiag info into the white box there. Press the button to create the new paste/pastebin text file.
Then post the web address of your dxdiag info here in this thread, by replacing the http in the address with h.t.t.p, as you are unable to post links because you are a new member.
If you have issues, you can instead copy/paste the information to posts here in this thread. It will take multiple posts.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
h.t.t.ps://pastebin.com/DSMZSY8F
Unfortunately this laptop is way below requirements to run the game. Do you have another computer to play on that meets requirements? if not i suggest investing in a computer that meets recommended requirements so you don't fall behind being able to add more to this game. Sorry for the bad news.
If your interested in purchasing a new computer that meets requirements to play this game someone can help you in the Tech section.
https://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
Hello @Girl123
I am so sorry but your computer doesn’t meet the recommended requirements to run the game and game pack
You have a weaker processor than is required. You also have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer. These things are causing the crashing.
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you
http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
Edit : phoebebebe13 and I were posting at the same time
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Happy New Year to you too
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
I’m “repairing” the game in the origin client. If this doesn’t work are there any other ideas why there’s suddenly an issue with dog creation crashing my game?
(Before you ask, I never have any other programs or windows open or do other tasks on my laptop while I play sims 4; I like focusing on my game)
Hello
If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and see if the issues are still there.
Try deleting the cache files and see if that helps
https://sims4.crinrict.com/en/2014/09/delete-cache-files/
Try playing in windowed mode and see if that helps.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
If C & D is crashing your computer and you have an integrated processor video card, your computer would not meet requirements to run the game. If your computer does not meet requirements to run the game would be hard to say what it would run. Integrated laptops are not designed to run 3d games like the sims. You could shorten the life span or ruin the laptop forcing it to play something it was not designed to play. The more you add to the game, the more demanding the game becomes to a computer. If you want to play this game the way it was intended to be played , invest in a computer that meets recommended requirements so you don't fall behind as the game adds more and more.
Hello @Girl123
I am so sorry but your computer specifications will also affect other packs that you may also buy. The processor is under the recommended requirements to run the game, I am so sorry
As I posted in the earlier post, if you have another computer it would be best to play on that if it is has higher computer specifications. Also, If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you,
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
I am having issues with the game crashing and only when I visit the vet clinic, apart from that don't have any problems in the homes, building, playing etc, my pc as far as I am aware is good enough for sims 4, any help appreciated.
https://pastebin.com/QGaGbxdL
Hello @midge719
Try lowering your in-game screen resolution and see if that helps. Try seeing if playing in windowed mode helps.
Sometimes having a large amount of items in the sims inventories and household inventory can cause issues. Try removing some of the items from the inventories and see if that helps.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
I hope that it helps.
If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and see if the issues are still there.
Repairing the game may also help. To do that, right click on the sims 4 picture in Origin and click repair.
Try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated. Exit the game and then copy back the "options.ini" or " options " file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
h.t.t.p.s://pastebin.com/M9PGKcsK