@MyRockStar - Just wondering is your directx up to date, A lot of people forget about this as its no longer in the windows updates you have to manually download the web installer which checks everything etc, I did this over a year ago and mine was missing some directx 9 as I am on windows 10, just a thought.
google - Download DirectX End-User Runtime Web Installer from Official
Hi! I did everything that @rosemow suggested but none of it worked. And yes, the computer still crashed just after starting the game even though I reset the folder. I am quite sure that there’s no problem with the heating. I cleaned up my computer a bit from dust and all and to see if that would help but I’d made no difference.
Hello
Try going to Windows Update and make sure that your computer is uptodate with patches.
Try uninstalling and reinstalling origin and see if that helps.
I am having the same problem, when I try to make dogs my game freezes and I have to use task manager to close it(by right clicking "the sims 4" and clicking "end task"). I would paste the link but pastebin won't let me paste the file for my results for the DXDiag, if I copy the file and then right click "Paste" is greyed out as if I have nothing copied. I also tried pushing ctrl+v but it didn't do anything.Could I by any chance email you the file?
I am having the same problem, when I try to make dogs my game freezes and I have to use task manager to close it(by right clicking "the sims 4" and clicking "end task"). I would paste the link but pastebin won't let me paste the file for my results for the DXDiag, if I copy the file and then right click "Paste" is greyed out as if I have nothing copied. I also tried pushing ctrl+v but it didn't do anything.Could I by any chance email you the file?
Hello @PuppyPlayer1215
Instead of pasting the DXDiag info on pastebin, you can copy/paste it directly into posts here in this thread, It will take multiple posts, but that is okay.
So do I just open the fil and then copy parts of it at a time?
Hello @PuppyPlayer1215
When you were trying to copy and paste the information on to the pastebin site, you needed to open up the text file and copy /paste the text into the white box on the site page. You may not have been doing that, and that was why you had issues. Open up the DXDiag text file, and copy all the text to the pastebin site then click the button to make a new paste file there. Then post here the web adrress of the page of your DXDiag info.
Or you can instead paste the text in multiple posts in this thread,
Hello @PuppyPlayer1215
I am so sorry but your computer doesn’t meet the recommended requirements to run the game and game pack
You have a weaker processor than is required. You also have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer. These things are causing the crashing.
You also have very little hard drive space on the laptop. It is not a laptop that can be used for gaming, it is more a laptop for general use.
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
I don't have a computer and my family doesn't have enough to get me a desktop right now D: I guess i'll stick to adopting strays. I really wanted to create my own dogs.
Hello @akatsuki666
You’re welcome If the issues remain, could you please post your DxDiag info here.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
After you have saved your dxdiag info on your computer, go to the pastebin site https://pastebin.com
and copy/paste the dxdiag info into the white box there. Press the button to create the new paste/pastebin text file.
Then post here in this thread the web address of your dxdiag info that is on the pastebin site. You will need to replace the http in the address with h.t.t.p as you are a new member and can’t post links.
I don't have a computer and my family doesn't have enough to get me a desktop right now I guess i'll stick to adopting strays. I really wanted to create my own dogs.
Maybe I can find something to do and save up money.
I am sorry Your laptop isn’t designed to run the game. You could cause damage issues to your laptop by running the game and the ep pack.
I hope in the future you may be able to get a desktop that can run the game and packs.
If I did get a desktop, how-If I can-would I move my saves?
Your sims 4 game is linked to your origin account. If and when you get your new computer, dowload and install Origin onto it. Then log into origin on your new computer using the same account that you used to register the game and packs on the old computer , then click on the Games Library section, click on the sims 4 picture, then download/install it there. Then click the extra content button that is half way down the page. That will take you to a screen that shows you what game packs, stuff packs and eps you own. You can then download/install them there.
Make a copy of your sims 4 folder on your old computer that is in Documents > Electronic Arts > ( then The Sims 4 folder is there ) and place it on an external drive.
Then after installing the sims 4 game onto the new computer, play it once to generate a new sims 4 folder.
In your sims 4 folder are your saves folder ( contains your save games) and the tray folder ( which contains your lots and households that you have uploaded to your library or have downloaded from the community gallery ) Replace the saves, tray, mods, custom music and screenshots folders that are in the new sims 4 folder with the same folders that are in the sims 4 folder on your external drive. You will then have your old save games and creations etc on your new computer
Me and my sister both purchased the Pets expansion pack for our brand new HP notebooks. Dogs freeze the whole computer. What do I do? Please help
Hello @JesseD
Could you please post your DxDiag info here.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
After you have saved your dxdiag info on your computer, go to the pastebin site https://pastebin.com
and copy/paste the dxdiag info into the white box there. Press the button to create the new paste/pastebin text file.
Then post here in this thread the web address of your dxdiag info that is on the pastebin site. You will need to replace the http in the address with h.t.t.p as you are a new member and can’t post links.
Comments
google - Download DirectX End-User Runtime Web Installer from Official
Hello
Try going to Windows Update and make sure that your computer is uptodate with patches.
Try uninstalling and reinstalling origin and see if that helps.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @PuppyPlayer1215
Instead of pasting the DXDiag info on pastebin, you can copy/paste it directly into posts here in this thread, It will take multiple posts, but that is okay.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @PuppyPlayer1215
When you were trying to copy and paste the information on to the pastebin site, you needed to open up the text file and copy /paste the text into the white box on the site page. You may not have been doing that, and that was why you had issues. Open up the DXDiag text file, and copy all the text to the pastebin site then click the button to make a new paste file there. Then post here the web adrress of the page of your DXDiag info.
Or you can instead paste the text in multiple posts in this thread,
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @PuppyPlayer1215
I am so sorry
You have a weaker processor than is required. You also have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer. These things are causing the crashing.
You also have very little hard drive space on the laptop. It is not a laptop that can be used for gaming, it is more a laptop for general use.
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you
http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @akatsuki666
You’re welcome
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
After you have saved your dxdiag info on your computer, go to the pastebin site https://pastebin.com
and copy/paste the dxdiag info into the white box there. Press the button to create the new paste/pastebin text file.
Then post here in this thread the web address of your dxdiag info that is on the pastebin site. You will need to replace the http in the address with h.t.t.p as you are a new member and can’t post links.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
I am sorry
I hope in the future you may be able to get a desktop that can run the game and packs.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
It is not recommended to run the game from a USB drive. It is more though that your laptop doesn’t meet the requirements to play the game and pack.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
You’re welcome
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Your sims 4 game is linked to your origin account. If and when you get your new computer, dowload and install Origin onto it. Then log into origin on your new computer using the same account that you used to register the game and packs on the old computer , then click on the Games Library section, click on the sims 4 picture, then download/install it there. Then click the extra content button that is half way down the page. That will take you to a screen that shows you what game packs, stuff packs and eps you own. You can then download/install them there.
Make a copy of your sims 4 folder on your old computer that is in Documents > Electronic Arts > ( then The Sims 4 folder is there ) and place it on an external drive.
Then after installing the sims 4 game onto the new computer, play it once to generate a new sims 4 folder.
In your sims 4 folder are your saves folder ( contains your save games) and the tray folder ( which contains your lots and households that you have uploaded to your library or have downloaded from the community gallery ) Replace the saves, tray, mods, custom music and screenshots folders that are in the new sims 4 folder with the same folders that are in the sims 4 folder on your external drive. You will then have your old save games and creations etc on your new computer
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @JesseD
Could you please post your DxDiag info here.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
After you have saved your dxdiag info on your computer, go to the pastebin site https://pastebin.com
and copy/paste the dxdiag info into the white box there. Press the button to create the new paste/pastebin text file.
Then post here in this thread the web address of your dxdiag info that is on the pastebin site. You will need to replace the http in the address with h.t.t.p as you are a new member and can’t post links.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
I'm not really sure if I did this correctly, but I appreciate your help!!!
h.t.t.p.s://pastebin.com/X4eiCRAu