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Hi all, Our sincerest apologies to our Mac users encountering issues yesterday! We have investigated the cause of this and you should no longer have any issues starting up your game. We are extremely grateful for your patience during this outage. Should anyone run into this issue again, please let us know the following…
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Hi babygirl84, Your purchases are compatible with the Steam version of The Sims 3. Which browser are you using and have you tried another browser? Also, you can try opening the Launcher through Steam first and making sure that the Launcher and your browser are logged into your thesims3.com account before downloading.
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*double post*
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Hi all, Sorry to hear you are having difficulties! If you would be so kind as to list which version of OS X you are using, as well as the products you have installed. It would be much appreciated. Also, if you could let me know if you have the digital download version or the DVD version of your products, that will be very…
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So glad you got it working! Happy Simming!
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Hi all! For those of you encountering this issue, please refer to the following article. You will want to choose the update specific to your platform as well as the Base Game version for Mac. This should help resolve any update related issues for both PC and Mac for the time being.…
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Hi Gypsella! What you will want to try is downloading the appropriate patch that corresponds to your Base Game install. These are Mac specific so this should help your issue. They can be found here: http://support.ea.com/app/answers/detail/a_id/5269 You will want to choose the matching version under the Mac section. Hope…
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You may want to try temporarily moving your "The Sims 3" folder to your desktop to see if that helps your issue. This folder is located in your Documents\Electronic Arts folder.
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Hi there! Did you download the following update? http://akamai.cdn.ea.com/eadownloads/u/f/sims/sims3/patches/TS3_1.22.9.0110xx_update.exe
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Hi there! You may want to try manually applying the update. You will want to select the appropriate version for your Base Game and then follow the instructions below. The download can be found here: US Base Game DVD Version: http://llnet.thesims.cdn.ea.com/sims/u/f/sims3/mac/To-6135-1.22.9.011001.tgz Europe Base Game DVD…
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Hi all! For those of you experiencing problems with the Launcher no longer coming up after applying an update to your latest product, please try the following steps. You will want to download the appropriate version for your Base Game. The download can be found here: US Base Game DVD Version:…
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Thank you for posting this! Please try the method listed above by LornaK93 to see if it will alleviate your issue. This will ensure your Base Game is fully up to date.
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Hi all! For those wanting to download the latest update on PC, this update supports all versions: http://akamai.cdn.ea.com/eadownloads/u/f/sims/sims3/patches/TS3_1.22.9.0110xx_update.exe For those on Mac, you will want to choose the appropriate version below: The download can be found here: US Base Game DVD Version:…
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If you are running a DVD version, you will want to use this: http://llnet.thesims.cdn.ea.com/sims/u/f/sims3/mac/To-6135-1.22.9.011002.tgz If you have a Digital Download version of Base Game, you will want this: http://llnet.thesims.cdn.ea.com/sims/u/f/sims3/mac/To-6135-1.22.9.011017.tgz If you right-click on the file in…
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Thank you for posting this! I have repaired the links so they are now clickable.
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Hi there! What you can try is manually updating the title using the update found at the following link: http://akamai.cdn.ea.com/eadownloads/u/f/sims/sims3/patches/TS3_1.22.9.0110xx_update.exe
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Hi there! You may want to try rebooting your computer and then running the latest update which can be found here: http://akamai.cdn.ea.com/eadownloads/u/f/sims/sims3/patches/TS3_1.22.9.0110xx_update.exe Hope this helps!
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Thank you for the additional information! So each one of you were prompted that there was an update available and then it downloaded and applied? There should have been two individual prompts saying that there was an update available. For those encountering the issue currently, when you click the icon for your latest…
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Hi all, Sorry to hear you are encountering issues! Let's see if we can get you back in the game ASAP. For those of you encountering this issues, could you please list the products you have installed and also whether it is the physical DVD copy or if you purchased the game online and downloaded it. Also, alternatively, you…
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This is correct, you can allow autonomy to control the older Sims but they will just fulfill their basic needs.
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Definitely cracked wheat bread with mozzarella, tomato and basil!
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When you open your launcher, can you try hovering your mouse cursor over the game icons in the bottom left corner and posting their version numbers here? Thank you!
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Hi there, most likely your Base Game did not receive the update. You will want to download one of the following depending on which version of Base Game you are running. If you are running the DVD version of the game in the US you will want this update:…
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Hi there, you will want to pick one of the following links that corresponds to your Base Game version. If you are running the DVD version of the game in the US you will want this update: http://akamai.cdn.ea.com/eadownloads/u/f/sims/sims3/patches/TS3_1.19.44.010001_Update.exe If you have the DVD Version in Europe:…
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Hi there, when you say it won't let you install your items, do you mean that it shows an error? You will want to make sure that you are logged into your account in the launcher as well as your browser. Also have you tried using a different web browser?
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Hi there, when you open the launcher, please hover your mouse over the icons in the bottom left corner of the window and post the version numbers of each game you have installed. Thanks!
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Hi there, would you mind being a bit more specific about what you are seeing? Is the game crashing or pausing? Also, you will want to make sure your drivers are fully up to date. If you post your DXDiag, I will be able to see if your drivers are good to go. Instructions: 1) Click Start 2) Click Run 3) Enter in the Open…
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Hi there, if you press the CTRL + Shift + C keys, it will bring up a blue box at the top of the screen. Once you have that box present, you will want to enter "resetSim {first name} {last name}" without the quotes and replacing the parts in brackets with the first and last name of your butler.
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Hi there, if you go into your Documents folder then "Electronic Arts\The Sims 3\Saves" you should see a list of your save files. You can rename the save that is corrupted and add ".old" on the end, then find the save with the same name that has ".backup" at the end and remove the ".backup" from the end. Hopefully that…
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Hi there, would you two mind posting which products you have installed as well as the version number of each product? This will help me better help you get the game back up and running. Also, to rule out any potential conflicting data, you may want to try moving your "The Sims 3" folder out of your documents folder…
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