Sims 4 is laggy-ish after the pre-CL patch

luthienrising · February 2017

Reaper5901 wrote: »

Thats what i would like to know how do i upload the dxdiag to pastebin

Open the DxDiag text file on your computer and copy and paste the results into several posts here. No need to use pastebin.

Reaper5901 · February 2017

I can log into his profile but don't now where to put link or dxdiag

phoebebebe13 · February 2017

Reaper5901 wrote: »

I can log into his profile but don't now where to put link or dxdiag

Open the DxDiag text file. You would have to copy and paste it in several sections in several posts. If you uploaded it to pastbin put a break in the link somewhere to post it. New members cant post links

rosemow · February 2017

Reaper5901 wrote: »

I can log into his profile but don't now where to put link or dxdiag

Hello
You can either post the link to,the pastebin file on the SimGuru's wall in the comments section.
Or you can copy and paste the text here in this thread in multiple posts.

calaprfy · February 2017

Where I come from, an elastic band is called a "laggy band".

TS4 is a "laggy" game.

rosemow · February 2017

calaprfy wrote: »

Where I come from, an elastic band is called a "laggy band".

TS4 is a "laggy" game.

Hello
I am sorry that you are having lagginess in your game.

If you have a laptop with a dedicated graphics card , make sure that the game is using your card. This thread explains about that
http://forums.thesims.com/en_us/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd

Check that your graphics drivers are uptodate

Try switching between 32 bit mode and 64 bit mode and see if one of the modes helps the issues more than the other
Go to Game Library in Origin . Right click on The Sims 4 picture.
Click on “Game Properties”. Click on Advanced Launch options.
Change the “When launching this Game” setting to “The Sims 4 32-bit”
Or change the “When launching this Game” setting to “The Sims 4 64-bit”

Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game

smilelikemiles · March 2017

Hi, I am unsure how to start a discussion. I've never done this before which is probably why I can't make my own post but I'm so at a loss of what to do. I hope I get a response. Anyways this is all of the things I've done to fix a Sims 4 lagging problem I currently have. My game loads super slow for one, then when it finally loads it starts off not paused and it's already frozen at start up. When it unfreezes, my sims basically are lagging so much you don't even see them walk. My game will unfreeze and not even 2 seconds later it's frozen again. This game is unplayable and I cannot seem to fix it. These are the things I've done:

-I have all game updates and all origin updates (I play on origin)
- switched back and forth between 64 bit and 32 bit because once the game was updated it messed up a lot of people on which to play. I was originally 64, tried both and still didn't work.
- I've cleared origin cache
- Clean out all unnecessary files before each game play (I have the right files to)
- Restarted my sims 4 folder
- Removed my one mod and some cc (just clothes and hair as I don't do item cc) but still have issues prior to getting the cc. This also didn't work
- Changed settings (lowered them)
- Contacted EA chat desk to walk me through some of these processes 5+ times
- Made a smaller house because I figured the more objects I had, the laggier it would be and nope- even a small house made my game unplayable.
- Played on origin in offline mode every single time
- Repaired sims 4 and all packs that I have installed (the only game I installed by disc was sims 4 base game, all packs and expansions I have since bought/downloaded via origin)

This is all I can remember doing. If you have suggestions I will let you know if I've done them. Maybe mentioning some will jog my memory on what else I've tried. I feel like ever since I got City Living my game just failed to work. It was that update that came with City Living to that corrupted everything but I thought the following patch was supposed to fix my problems and it never did

Also City Living loading screens (well any loading screens) take forever and I cannot play in San Myshuno (spelling?) at all. It just freezes. I liked the car animations in the background so I increased some settings but those were originally the settings I used to play on

Not sure what my laptop version is. It's 7 years old by now at least but I never had issues! My laptop runs just as it did when my game was working properly. It's an HP.

Please help! Thank you to those who read this and try to help.

rosemow · March 2017

smilelikemiles wrote: »

Hi, I am unsure how to start a discussion. I've never done this before which is probably why I can't make my own post but I'm so at a loss of what to do. I hope I get a response. Anyways this is all of the things I've done to fix a Sims 4 lagging problem I currently have. My game loads super slow for one, then when it finally loads it starts off not paused and it's already frozen at start up. When it unfreezes, my sims basically are lagging so much you don't even see them walk. My game will unfreeze and not even 2 seconds later it's frozen again. This game is unplayable and I cannot seem to fix it. These are the things I've done:

-I have all game updates and all origin updates (I play on origin)
- switched back and forth between 64 bit and 32 bit because once the game was updated it messed up a lot of people on which to play. I was originally 64, tried both and still didn't work.
- I've cleared origin cache
- Clean out all unnecessary files before each game play (I have the right files to)
- Restarted my sims 4 folder
- Removed my one mod and some cc (just clothes and hair as I don't do item cc) but still have issues prior to getting the cc. This also didn't work
- Changed settings (lowered them)
- Contacted EA chat desk to walk me through some of these processes 5+ times
- Made a smaller house because I figured the more objects I had, the laggier it would be and nope- even a small house made my game unplayable.
- Played on origin in offline mode every single time
- Repaired sims 4 and all packs that I have installed (the only game I installed by disc was sims 4 base game, all packs and expansions I have since bought/downloaded via origin)

This is all I can remember doing. If you have suggestions I will let you know if I've done them. Maybe mentioning some will jog my memory on what else I've tried. I feel like ever since I got City Living my game just failed to work. It was that update that came with City Living to that corrupted everything but I thought the following patch was supposed to fix my problems and it never did Also City Living loading screens (well any loading screens) take forever and I cannot play in San Myshuno (spelling?) at all. It just freezes. I liked the car animations in the background so I increased some settings but those were originally the settings I used to play on

Not sure what my laptop version is. It's 7 years old by now at least but I never had issues! My laptop runs just as it did when my game was working properly. It's an HP.

Please help! Thank you to those who read this and try to help.

Hello @smilelikemiles
I am sorry that you are having these issues

Could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

smilelikemiles · March 2017

rosemow wrote: »

smilelikemiles wrote: »

Hi, I am unsure how to start a discussion. I've never done this before which is probably why I can't make my own post but I'm so at a loss of what to do. I hope I get a response. Anyways this is all of the things I've done to fix a Sims 4 lagging problem I currently have. My game loads super slow for one, then when it finally loads it starts off not paused and it's already frozen at start up. When it unfreezes, my sims basically are lagging so much you don't even see them walk. My game will unfreeze and not even 2 seconds later it's frozen again. This game is unplayable and I cannot seem to fix it. These are the things I've done:

-I have all game updates and all origin updates (I play on origin)
- switched back and forth between 64 bit and 32 bit because once the game was updated it messed up a lot of people on which to play. I was originally 64, tried both and still didn't work.
- I've cleared origin cache
- Clean out all unnecessary files before each game play (I have the right files to)
- Restarted my sims 4 folder
- Removed my one mod and some cc (just clothes and hair as I don't do item cc) but still have issues prior to getting the cc. This also didn't work
- Changed settings (lowered them)
- Contacted EA chat desk to walk me through some of these processes 5+ times
- Made a smaller house because I figured the more objects I had, the laggier it would be and nope- even a small house made my game unplayable.
- Played on origin in offline mode every single time
- Repaired sims 4 and all packs that I have installed (the only game I installed by disc was sims 4 base game, all packs and expansions I have since bought/downloaded via origin)

This is all I can remember doing. If you have suggestions I will let you know if I've done them. Maybe mentioning some will jog my memory on what else I've tried. I feel like ever since I got City Living my game just failed to work. It was that update that came with City Living to that corrupted everything but I thought the following patch was supposed to fix my problems and it never did Also City Living loading screens (well any loading screens) take forever and I cannot play in San Myshuno (spelling?) at all. It just freezes. I liked the car animations in the background so I increased some settings but those were originally the settings I used to play on

Not sure what my laptop version is. It's 7 years old by now at least but I never had issues! My laptop runs just as it did when my game was working properly. It's an HP.

Please help! Thank you to those who read this and try to help.

Hello @smilelikemiles
I am sorry that you are having these issues

Could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

Thank you! I will have to share when I get off of work. Got a free moment to share this much with you all. I will do so as soon as I can later! I have to go to a wake tonight but should be back later on.

rosemow · March 2017

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

Hi, I am unsure how to start a discussion. I've never done this before which is probably why I can't make my own post but I'm so at a loss of what to do. I hope I get a response. Anyways this is all of the things I've done to fix a Sims 4 lagging problem I currently have. My game loads super slow for one, then when it finally loads it starts off not paused and it's already frozen at start up. When it unfreezes, my sims basically are lagging so much you don't even see them walk. My game will unfreeze and not even 2 seconds later it's frozen again. This game is unplayable and I cannot seem to fix it. These are the things I've done:

-I have all game updates and all origin updates (I play on origin)
- switched back and forth between 64 bit and 32 bit because once the game was updated it messed up a lot of people on which to play. I was originally 64, tried both and still didn't work.
- I've cleared origin cache
- Clean out all unnecessary files before each game play (I have the right files to)
- Restarted my sims 4 folder
- Removed my one mod and some cc (just clothes and hair as I don't do item cc) but still have issues prior to getting the cc. This also didn't work
- Changed settings (lowered them)
- Contacted EA chat desk to walk me through some of these processes 5+ times
- Made a smaller house because I figured the more objects I had, the laggier it would be and nope- even a small house made my game unplayable.
- Played on origin in offline mode every single time
- Repaired sims 4 and all packs that I have installed (the only game I installed by disc was sims 4 base game, all packs and expansions I have since bought/downloaded via origin)

This is all I can remember doing. If you have suggestions I will let you know if I've done them. Maybe mentioning some will jog my memory on what else I've tried. I feel like ever since I got City Living my game just failed to work. It was that update that came with City Living to that corrupted everything but I thought the following patch was supposed to fix my problems and it never did Also City Living loading screens (well any loading screens) take forever and I cannot play in San Myshuno (spelling?) at all. It just freezes. I liked the car animations in the background so I increased some settings but those were originally the settings I used to play on

Not sure what my laptop version is. It's 7 years old by now at least but I never had issues! My laptop runs just as it did when my game was working properly. It's an HP.

Please help! Thank you to those who read this and try to help.

Hello @smilelikemiles
I am sorry that you are having these issues

Could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

Thank you! I will have to share when I get off of work. Got a free moment to share this much with you all. I will do so as soon as I can later! I have to go to a wake tonight but should be back later on.

Hello

When you are able to later on , it will be good to post the information. I am sorry that a loved one has passed away. I send a hug to you

smilelikemiles · March 2017

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

Hi, I am unsure how to start a discussion. I've never done this before which is probably why I can't make my own post but I'm so at a loss of what to do. I hope I get a response. Anyways this is all of the things I've done to fix a Sims 4 lagging problem I currently have. My game loads super slow for one, then when it finally loads it starts off not paused and it's already frozen at start up. When it unfreezes, my sims basically are lagging so much you don't even see them walk. My game will unfreeze and not even 2 seconds later it's frozen again. This game is unplayable and I cannot seem to fix it. These are the things I've done:

-I have all game updates and all origin updates (I play on origin)
- switched back and forth between 64 bit and 32 bit because once the game was updated it messed up a lot of people on which to play. I was originally 64, tried both and still didn't work.
- I've cleared origin cache
- Clean out all unnecessary files before each game play (I have the right files to)
- Restarted my sims 4 folder
- Removed my one mod and some cc (just clothes and hair as I don't do item cc) but still have issues prior to getting the cc. This also didn't work
- Changed settings (lowered them)
- Contacted EA chat desk to walk me through some of these processes 5+ times
- Made a smaller house because I figured the more objects I had, the laggier it would be and nope- even a small house made my game unplayable.
- Played on origin in offline mode every single time
- Repaired sims 4 and all packs that I have installed (the only game I installed by disc was sims 4 base game, all packs and expansions I have since bought/downloaded via origin)

This is all I can remember doing. If you have suggestions I will let you know if I've done them. Maybe mentioning some will jog my memory on what else I've tried. I feel like ever since I got City Living my game just failed to work. It was that update that came with City Living to that corrupted everything but I thought the following patch was supposed to fix my problems and it never did Also City Living loading screens (well any loading screens) take forever and I cannot play in San Myshuno (spelling?) at all. It just freezes. I liked the car animations in the background so I increased some settings but those were originally the settings I used to play on

Not sure what my laptop version is. It's 7 years old by now at least but I never had issues! My laptop runs just as it did when my game was working properly. It's an HP.

Please help! Thank you to those who read this and try to help.

Hello @smilelikemiles
I am sorry that you are having these issues

Could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

Thank you! I will have to share when I get off of work. Got a free moment to share this much with you all. I will do so as soon as I can later! I have to go to a wake tonight but should be back later on.

Hello When you are able to later on , it will be good to post the information. I am sorry that a loved one has passed away. I send a hug to you

Thank you!

smilelikemiles · March 2017

Do I post all info? My name and stuff is in there which I do not want to release to the public.

smilelikemiles · March 2017

System Information

Time of this report: 3/29/2017, 22:33:13
Machine name: [My Name]-HP
Machine Id: {6F73282F-DB27-4CB9-8E36-9AD39293E117}
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.170303-1614)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP G62 Notebook PC
BIOS: Default System BIOS
Processor: n/a
Memory: 3072MB RAM
Available OS Memory: 2810MB RAM
Page File: 2655MB used, 2970MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

DxDiag Notes

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

Card name: ATI Mobility Radeon HD 4200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x9712)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_9712&SUBSYS_1444103C&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 1404 MB
Dedicated Memory: 252 MB
Shared Memory: 1152 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD02AC
Native Mode: 1366 x 768(p) (59.636Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll
Driver File Version: 8.17.0010.1129 (English)
Driver Version: 8.970.100.9001
DDI Version: 10.1
Feature Levels: 10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
Driver Date/Size: 1/12/2015 8:00:00 PM, 1094024 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-D452-11CF-E577-4E34BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9712
SubSys ID: 0x1444103C
Revision ID: 0x0000
Driver Strong Name: oem7.inf:cb0ae4144b112bd0:ati2mtag_RS880M:8.970.100.9001:pci\ven_1002&dev_9712
Rank Of Driver: 00D72001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

Sound Devices

Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_103C1444&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7548 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/30/2015 12:00:00 AM, 4515584 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

smilelikemiles · March 2017

Idk how much of the info you need but its super long

I feel I will be marked for spam.

smilelikemiles · March 2017

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

Hi, I am unsure how to start a discussion. I've never done this before which is probably why I can't make my own post but I'm so at a loss of what to do. I hope I get a response. Anyways this is all of the things I've done to fix a Sims 4 lagging problem I currently have. My game loads super slow for one, then when it finally loads it starts off not paused and it's already frozen at start up. When it unfreezes, my sims basically are lagging so much you don't even see them walk. My game will unfreeze and not even 2 seconds later it's frozen again. This game is unplayable and I cannot seem to fix it. These are the things I've done:

-I have all game updates and all origin updates (I play on origin)
- switched back and forth between 64 bit and 32 bit because once the game was updated it messed up a lot of people on which to play. I was originally 64, tried both and still didn't work.
- I've cleared origin cache
- Clean out all unnecessary files before each game play (I have the right files to)
- Restarted my sims 4 folder
- Removed my one mod and some cc (just clothes and hair as I don't do item cc) but still have issues prior to getting the cc. This also didn't work
- Changed settings (lowered them)
- Contacted EA chat desk to walk me through some of these processes 5+ times
- Made a smaller house because I figured the more objects I had, the laggier it would be and nope- even a small house made my game unplayable.
- Played on origin in offline mode every single time
- Repaired sims 4 and all packs that I have installed (the only game I installed by disc was sims 4 base game, all packs and expansions I have since bought/downloaded via origin)

This is all I can remember doing. If you have suggestions I will let you know if I've done them. Maybe mentioning some will jog my memory on what else I've tried. I feel like ever since I got City Living my game just failed to work. It was that update that came with City Living to that corrupted everything but I thought the following patch was supposed to fix my problems and it never did Also City Living loading screens (well any loading screens) take forever and I cannot play in San Myshuno (spelling?) at all. It just freezes. I liked the car animations in the background so I increased some settings but those were originally the settings I used to play on

Not sure what my laptop version is. It's 7 years old by now at least but I never had issues! My laptop runs just as it did when my game was working properly. It's an HP.

Please help! Thank you to those who read this and try to help.

Hello @smilelikemiles
I am sorry that you are having these issues

Could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

Thank you! I will have to share when I get off of work. Got a free moment to share this much with you all. I will do so as soon as I can later! I have to go to a wake tonight but should be back later on.

Hello When you are able to later on , it will be good to post the information. I am sorry that a loved one has passed away. I send a hug to you

Nevermind I did this to make it easier- Notice breaks in the link after "bin" remove those spaces in search bar. pastebin .com/eYiWFZyW

rosemow · March 2017

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

Hi, I am unsure how to start a discussion. I've never done this before which is probably why I can't make my own post but I'm so at a loss of what to do. I hope I get a response. Anyways this is all of the things I've done to fix a Sims 4 lagging problem I currently have. My game loads super slow for one, then when it finally loads it starts off not paused and it's already frozen at start up. When it unfreezes, my sims basically are lagging so much you don't even see them walk. My game will unfreeze and not even 2 seconds later it's frozen again. This game is unplayable and I cannot seem to fix it. These are the things I've done:

-I have all game updates and all origin updates (I play on origin)
- switched back and forth between 64 bit and 32 bit because once the game was updated it messed up a lot of people on which to play. I was originally 64, tried both and still didn't work.
- I've cleared origin cache
- Clean out all unnecessary files before each game play (I have the right files to)
- Restarted my sims 4 folder
- Removed my one mod and some cc (just clothes and hair as I don't do item cc) but still have issues prior to getting the cc. This also didn't work
- Changed settings (lowered them)
- Contacted EA chat desk to walk me through some of these processes 5+ times
- Made a smaller house because I figured the more objects I had, the laggier it would be and nope- even a small house made my game unplayable.
- Played on origin in offline mode every single time
- Repaired sims 4 and all packs that I have installed (the only game I installed by disc was sims 4 base game, all packs and expansions I have since bought/downloaded via origin)

This is all I can remember doing. If you have suggestions I will let you know if I've done them. Maybe mentioning some will jog my memory on what else I've tried. I feel like ever since I got City Living my game just failed to work. It was that update that came with City Living to that corrupted everything but I thought the following patch was supposed to fix my problems and it never did Also City Living loading screens (well any loading screens) take forever and I cannot play in San Myshuno (spelling?) at all. It just freezes. I liked the car animations in the background so I increased some settings but those were originally the settings I used to play on

Not sure what my laptop version is. It's 7 years old by now at least but I never had issues! My laptop runs just as it did when my game was working properly. It's an HP.

Please help! Thank you to those who read this and try to help.

Hello @smilelikemiles
I am sorry that you are having these issues

Could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

Thank you! I will have to share when I get off of work. Got a free moment to share this much with you all. I will do so as soon as I can later! I have to go to a wake tonight but should be back later on.

Hello When you are able to later on , it will be good to post the information. I am sorry that a loved one has passed away. I send a hug to you

Nevermind I did this to make it easier- Notice breaks in the link after "bin" remove those spaces in search bar. pastebin.com/eYiWFZyW

https://pastebin.com/eYiWFZyW

Hello @smilelikemiles
I am going to ask @phoebebebe13 to look at your dxdiag when she comes onto the forums. She will advise you about your computer.

smilelikemiles · March 2017

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

Hi, I am unsure how to start a discussion. I've never done this before which is probably why I can't make my own post but I'm so at a loss of what to do. I hope I get a response. Anyways this is all of the things I've done to fix a Sims 4 lagging problem I currently have. My game loads super slow for one, then when it finally loads it starts off not paused and it's already frozen at start up. When it unfreezes, my sims basically are lagging so much you don't even see them walk. My game will unfreeze and not even 2 seconds later it's frozen again. This game is unplayable and I cannot seem to fix it. These are the things I've done:

-I have all game updates and all origin updates (I play on origin)
- switched back and forth between 64 bit and 32 bit because once the game was updated it messed up a lot of people on which to play. I was originally 64, tried both and still didn't work.
- I've cleared origin cache
- Clean out all unnecessary files before each game play (I have the right files to)
- Restarted my sims 4 folder
- Removed my one mod and some cc (just clothes and hair as I don't do item cc) but still have issues prior to getting the cc. This also didn't work
- Changed settings (lowered them)
- Contacted EA chat desk to walk me through some of these processes 5+ times
- Made a smaller house because I figured the more objects I had, the laggier it would be and nope- even a small house made my game unplayable.
- Played on origin in offline mode every single time
- Repaired sims 4 and all packs that I have installed (the only game I installed by disc was sims 4 base game, all packs and expansions I have since bought/downloaded via origin)

This is all I can remember doing. If you have suggestions I will let you know if I've done them. Maybe mentioning some will jog my memory on what else I've tried. I feel like ever since I got City Living my game just failed to work. It was that update that came with City Living to that corrupted everything but I thought the following patch was supposed to fix my problems and it never did Also City Living loading screens (well any loading screens) take forever and I cannot play in San Myshuno (spelling?) at all. It just freezes. I liked the car animations in the background so I increased some settings but those were originally the settings I used to play on

Not sure what my laptop version is. It's 7 years old by now at least but I never had issues! My laptop runs just as it did when my game was working properly. It's an HP.

Please help! Thank you to those who read this and try to help.

Hello @smilelikemiles
I am sorry that you are having these issues

Could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

Thank you! I will have to share when I get off of work. Got a free moment to share this much with you all. I will do so as soon as I can later! I have to go to a wake tonight but should be back later on.

Hello When you are able to later on , it will be good to post the information. I am sorry that a loved one has passed away. I send a hug to you

Nevermind I did this to make it easier- Notice breaks in the link after "bin" remove those spaces in search bar. pastebin. com/eYiWFZyW

pastebin.com /eYiWFZyW

Hello @smilelikemiles
I am going to ask @phoebebebe13 to look at your dxdiag when she comes onto the forums. She will advise you about your computer.

Thank you!

rosemow · March 2017

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

Hi, I am unsure how to start a discussion. I've never done this before which is probably why I can't make my own post but I'm so at a loss of what to do. I hope I get a response. Anyways this is all of the things I've done to fix a Sims 4 lagging problem I currently have. My game loads super slow for one, then when it finally loads it starts off not paused and it's already frozen at start up. When it unfreezes, my sims basically are lagging so much you don't even see them walk. My game will unfreeze and not even 2 seconds later it's frozen again. This game is unplayable and I cannot seem to fix it. These are the things I've done:

-I have all game updates and all origin updates (I play on origin)
- switched back and forth between 64 bit and 32 bit because once the game was updated it messed up a lot of people on which to play. I was originally 64, tried both and still didn't work.
- I've cleared origin cache
- Clean out all unnecessary files before each game play (I have the right files to)
- Restarted my sims 4 folder
- Removed my one mod and some cc (just clothes and hair as I don't do item cc) but still have issues prior to getting the cc. This also didn't work
- Changed settings (lowered them)
- Contacted EA chat desk to walk me through some of these processes 5+ times
- Made a smaller house because I figured the more objects I had, the laggier it would be and nope- even a small house made my game unplayable.
- Played on origin in offline mode every single time
- Repaired sims 4 and all packs that I have installed (the only game I installed by disc was sims 4 base game, all packs and expansions I have since bought/downloaded via origin)

This is all I can remember doing. If you have suggestions I will let you know if I've done them. Maybe mentioning some will jog my memory on what else I've tried. I feel like ever since I got City Living my game just failed to work. It was that update that came with City Living to that corrupted everything but I thought the following patch was supposed to fix my problems and it never did Also City Living loading screens (well any loading screens) take forever and I cannot play in San Myshuno (spelling?) at all. It just freezes. I liked the car animations in the background so I increased some settings but those were originally the settings I used to play on

Not sure what my laptop version is. It's 7 years old by now at least but I never had issues! My laptop runs just as it did when my game was working properly. It's an HP.

Please help! Thank you to those who read this and try to help.

Hello @smilelikemiles
I am sorry that you are having these issues

Could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

Thank you! I will have to share when I get off of work. Got a free moment to share this much with you all. I will do so as soon as I can later! I have to go to a wake tonight but should be back later on.

Hello When you are able to later on , it will be good to post the information. I am sorry that a loved one has passed away. I send a hug to you

Nevermind I did this to make it easier- Notice breaks in the link after "bin" remove those spaces in search bar. pastebin. com/eYiWFZyW

pastebin.com /eYiWFZyW

Hello @smilelikemiles
I am going to ask @phoebebebe13 to look at your dxdiag when she comes onto the forums. She will advise you about your computer.

Thank you!

You're welcome

smilelikemiles · March 2017

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

Hi, I am unsure how to start a discussion. I've never done this before which is probably why I can't make my own post but I'm so at a loss of what to do. I hope I get a response. Anyways this is all of the things I've done to fix a Sims 4 lagging problem I currently have. My game loads super slow for one, then when it finally loads it starts off not paused and it's already frozen at start up. When it unfreezes, my sims basically are lagging so much you don't even see them walk. My game will unfreeze and not even 2 seconds later it's frozen again. This game is unplayable and I cannot seem to fix it. These are the things I've done:

-I have all game updates and all origin updates (I play on origin)
- switched back and forth between 64 bit and 32 bit because once the game was updated it messed up a lot of people on which to play. I was originally 64, tried both and still didn't work.
- I've cleared origin cache
- Clean out all unnecessary files before each game play (I have the right files to)
- Restarted my sims 4 folder
- Removed my one mod and some cc (just clothes and hair as I don't do item cc) but still have issues prior to getting the cc. This also didn't work
- Changed settings (lowered them)
- Contacted EA chat desk to walk me through some of these processes 5+ times
- Made a smaller house because I figured the more objects I had, the laggier it would be and nope- even a small house made my game unplayable.
- Played on origin in offline mode every single time
- Repaired sims 4 and all packs that I have installed (the only game I installed by disc was sims 4 base game, all packs and expansions I have since bought/downloaded via origin)

This is all I can remember doing. If you have suggestions I will let you know if I've done them. Maybe mentioning some will jog my memory on what else I've tried. I feel like ever since I got City Living my game just failed to work. It was that update that came with City Living to that corrupted everything but I thought the following patch was supposed to fix my problems and it never did Also City Living loading screens (well any loading screens) take forever and I cannot play in San Myshuno (spelling?) at all. It just freezes. I liked the car animations in the background so I increased some settings but those were originally the settings I used to play on

Not sure what my laptop version is. It's 7 years old by now at least but I never had issues! My laptop runs just as it did when my game was working properly. It's an HP.

Please help! Thank you to those who read this and try to help.

Hello @smilelikemiles
I am sorry that you are having these issues

Could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

Thank you! I will have to share when I get off of work. Got a free moment to share this much with you all. I will do so as soon as I can later! I have to go to a wake tonight but should be back later on.

Hello When you are able to later on , it will be good to post the information. I am sorry that a loved one has passed away. I send a hug to you

Nevermind I did this to make it easier- Notice breaks in the link after "bin" remove those spaces in search bar. pastebin. com/eYiWFZyW

pastebin.com /eYiWFZyW

Hello @smilelikemiles
I am going to ask @phoebebebe13 to look at your dxdiag when she comes onto the forums. She will advise you about your computer.

Thank you!

You're welcome

I was hoping to play tonight or try fixing it. Is she really active or no? I've had these problems so long so I hope to solve these issues soon. Thanks!

rosemow · March 2017

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

Hi, I am unsure how to start a discussion. I've never done this before which is probably why I can't make my own post but I'm so at a loss of what to do. I hope I get a response. Anyways this is all of the things I've done to fix a Sims 4 lagging problem I currently have. My game loads super slow for one, then when it finally loads it starts off not paused and it's already frozen at start up. When it unfreezes, my sims basically are lagging so much you don't even see them walk. My game will unfreeze and not even 2 seconds later it's frozen again. This game is unplayable and I cannot seem to fix it. These are the things I've done:

-I have all game updates and all origin updates (I play on origin)
- switched back and forth between 64 bit and 32 bit because once the game was updated it messed up a lot of people on which to play. I was originally 64, tried both and still didn't work.
- I've cleared origin cache
- Clean out all unnecessary files before each game play (I have the right files to)
- Restarted my sims 4 folder
- Removed my one mod and some cc (just clothes and hair as I don't do item cc) but still have issues prior to getting the cc. This also didn't work
- Changed settings (lowered them)
- Contacted EA chat desk to walk me through some of these processes 5+ times
- Made a smaller house because I figured the more objects I had, the laggier it would be and nope- even a small house made my game unplayable.
- Played on origin in offline mode every single time
- Repaired sims 4 and all packs that I have installed (the only game I installed by disc was sims 4 base game, all packs and expansions I have since bought/downloaded via origin)

This is all I can remember doing. If you have suggestions I will let you know if I've done them. Maybe mentioning some will jog my memory on what else I've tried. I feel like ever since I got City Living my game just failed to work. It was that update that came with City Living to that corrupted everything but I thought the following patch was supposed to fix my problems and it never did Also City Living loading screens (well any loading screens) take forever and I cannot play in San Myshuno (spelling?) at all. It just freezes. I liked the car animations in the background so I increased some settings but those were originally the settings I used to play on

Not sure what my laptop version is. It's 7 years old by now at least but I never had issues! My laptop runs just as it did when my game was working properly. It's an HP.

Please help! Thank you to those who read this and try to help.

Hello @smilelikemiles
I am sorry that you are having these issues

Could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

Thank you! I will have to share when I get off of work. Got a free moment to share this much with you all. I will do so as soon as I can later! I have to go to a wake tonight but should be back later on.

Hello When you are able to later on , it will be good to post the information. I am sorry that a loved one has passed away. I send a hug to you

Nevermind I did this to make it easier- Notice breaks in the link after "bin" remove those spaces in search bar. pastebin. com/eYiWFZyW

pastebin.com /eYiWFZyW

Hello @smilelikemiles
I am going to ask @phoebebebe13 to look at your dxdiag when she comes onto the forums. She will advise you about your computer.

Thank you!

You're welcome

I was hoping to play tonight or try fixing it. Is she really active or no? I've had these problems so long so I hope to solve these issues soon. Thanks!

Hello
I am sorry

She is active but just may not have received the message . I will ask @luthienrising and @chesterbigbird to help also.

rosemow · March 2017

Hello @smilelikemiles
I don't think that your notebook meets the recommended requirements for playing the game. I am so very sorry

I think that is why you are having these issues. Your processor is not as strong as is recommended to play the game , and the notebook has 3 gb rather than the recommended 4gb of ram,
It would also be good to go to the hp site, look up your notebook model and download any update drivers there.
With each pack and game patch added to the game, the computer requirements to play the game increases.
I have asked the other simmers to look at your dxdiag because they can advise you better.

smilelikemiles · March 2017

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

rosemow wrote: »

smilelikemiles wrote: »

Hi, I am unsure how to start a discussion. I've never done this before which is probably why I can't make my own post but I'm so at a loss of what to do. I hope I get a response. Anyways this is all of the things I've done to fix a Sims 4 lagging problem I currently have. My game loads super slow for one, then when it finally loads it starts off not paused and it's already frozen at start up. When it unfreezes, my sims basically are lagging so much you don't even see them walk. My game will unfreeze and not even 2 seconds later it's frozen again. This game is unplayable and I cannot seem to fix it. These are the things I've done:

-I have all game updates and all origin updates (I play on origin)
- switched back and forth between 64 bit and 32 bit because once the game was updated it messed up a lot of people on which to play. I was originally 64, tried both and still didn't work.
- I've cleared origin cache
- Clean out all unnecessary files before each game play (I have the right files to)
- Restarted my sims 4 folder
- Removed my one mod and some cc (just clothes and hair as I don't do item cc) but still have issues prior to getting the cc. This also didn't work
- Changed settings (lowered them)
- Contacted EA chat desk to walk me through some of these processes 5+ times
- Made a smaller house because I figured the more objects I had, the laggier it would be and nope- even a small house made my game unplayable.
- Played on origin in offline mode every single time
- Repaired sims 4 and all packs that I have installed (the only game I installed by disc was sims 4 base game, all packs and expansions I have since bought/downloaded via origin)

This is all I can remember doing. If you have suggestions I will let you know if I've done them. Maybe mentioning some will jog my memory on what else I've tried. I feel like ever since I got City Living my game just failed to work. It was that update that came with City Living to that corrupted everything but I thought the following patch was supposed to fix my problems and it never did Also City Living loading screens (well any loading screens) take forever and I cannot play in San Myshuno (spelling?) at all. It just freezes. I liked the car animations in the background so I increased some settings but those were originally the settings I used to play on

Not sure what my laptop version is. It's 7 years old by now at least but I never had issues! My laptop runs just as it did when my game was working properly. It's an HP.

Please help! Thank you to those who read this and try to help.

Hello @smilelikemiles
I am sorry that you are having these issues

Could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

Thank you! I will have to share when I get off of work. Got a free moment to share this much with you all. I will do so as soon as I can later! I have to go to a wake tonight but should be back later on.

Hello When you are able to later on , it will be good to post the information. I am sorry that a loved one has passed away. I send a hug to you

Nevermind I did this to make it easier- Notice breaks in the link after "bin" remove those spaces in search bar. pastebin. com/eYiWFZyW

pastebin.com /eYiWFZyW

Hello @smilelikemiles
I am going to ask @phoebebebe13 to look at your dxdiag when she comes onto the forums. She will advise you about your computer.

Thank you!

You're welcome

I was hoping to play tonight or try fixing it. Is she really active or no? I've had these problems so long so I hope to solve these issues soon. Thanks!

Hello
I am sorry She is active but just may not have received the message . I will ask @luthienrising and @chesterbigbird to help also.

No worries! Thank you! I would've started my own forum thread so a lot could see/help me. I'm a new member though and cannot do so yet.

smilelikemiles · March 2017

rosemow wrote: »

Hello @smilelikemiles
I don't think that your notebook meets the recommended requirements for playing the game. I am so very sorry I think that is why you are having these issues. Your processor is not as strong as is recommended to play the game , and the notebook has 3 gb rather than the recommended 4gb of ram,
It would also be good to go to the hp site, look up your notebook model and download any update drivers there.
With each pack and game patch added to the game, the computer requirements to play the game increases.
I have asked the other simmers to look at your dxdiag because they can advise you better.

What am I gonna to do? I won't have money for a long time to get a new computer as I am looking for a car and will never be able to afford a gaming laptop and don't have the space in my house for a desktop

I spent so much money on this game and I can't ever play it? This sucks. I'm so upset

smilelikemiles · March 2017

Guess I give up and I'm done wasting all my money on this game

it used to be so much fun but bc laptops suck in general for gaming idk why I ever bothered. I have almost all the game packs for sims 4 and only missing like 2 from Sims 3. For how much that costs together I don't even want to think about it.

luthienrising · March 2017

smilelikemiles wrote: »

Guess I give up and I'm done wasting all my money on this game it used to be so much fun but bc laptops suck in general for gaming idk why I ever bothered. I have almost all the game packs for sims 4 and only missing like 2 from Sims 3. For how much that costs together I don't even want to think about it.

I'm so sorry that you've run into this. Did you buy it all just now? If so, you could try talking to EA Help to see if you can get a refund.

If this has come on gradually, you could, for now, try disabling some packs. City Living would be a good one to start with, as it's particularly resource-intensive. Here's how: http://sims4.crinrict.com/en/2017/03/disable-single-packs/

Also, definitely play on 32-bit, not 64, which requires at least 6 GB RAM to be effective. This might help a bit, but it might not be enough. I would also keep the Tray folder elsewhere (it's your Library, and you don't always need access to it) and start with a fresh save, keeping older save files elsewhere. And once you're going, lowest graphics settings, Speed 1, Laptop mode, smaller households and lots, and a laptop cooler. None of those might be enough, unfortunately; I'm kind of surprised your laptop lasted this long with the game.

The Sims Forums

Sims 4 is laggy-ish after the pre-CL patch

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