Hello @beelleenn77
I am so sorry but your computer doesn’t meet the recommended requirements to run the game and game pack
You have a weaker processor than is required. You also have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer. These things are causing the crashing.
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
This is the problem with wanting to game on a laptop. You can not upgrade video card and processor . You are stuck with the specs you buy. If the laptop will no longer run the game, you will need a new computer. The requirements for this game are a mid range gaming desktop. Laptop hardware is weaker than desktop hardware. if your going to game on laptop you need a higher end gaming laptop to equal the requirements on desktop. If one wants to game on laptop and you can't upgrade a laptop, we advise owning a laptop that is equal to the recommended requirements so you don't fall behind in being able to run this game.
Desktop is the best way to go. They are more powerful and much better for gaming. Some desktops can be upgraded if you buy the right desktop that has a good case with good cooling and room for upgrades. this way your computer does not become a throw away computer like a laptop.
Hi! I love the new Cats and Dogs but Im having major issues. Every time I try to interact with a dog, the whole COMPUTER crashes, not just the game. Sometimes the screen says "no signal detected" (and I've checked all cords, they're fine) If I start the game on a lot with no animals and then for an example go home to my dog, it crashes. Not to mention, just adopting the dog took well over 15 crashes for it to finally work. Cats don't crash the computer as much, but it still happens. I have tried to lower my Graphics, play in window-mode, remove all of my CC (including Mods), repairing the game, removing everything in my The Sims 4 file and starting the game then adding back the old saves etc. Nothing works :/ Hopefully you can help me, Im not able to post links yet but justs paste this at the end of a normal pastebin link (it's my dxdiag):
Hi! I love the new Cats and Dogs but Im having major issues. Every time I try to interact with a dog, the whole COMPUTER crashes, not just the game. Sometimes the screen says "no signal detected" (and I've checked all cords, they're fine) If I start the game on a lot with no animals and then for an example go home to my dog, it crashes. Not to mention, just adopting the dog took well over 15 crashes for it to finally work. Cats don't crash the computer as much, but it still happens. I have tried to lower my Graphics, play in window-mode, remove all of my CC (including Mods), repairing the game, removing everything in my The Sims 4 file and starting the game then adding back the old saves etc. Nothing works Hopefully you can help me, Im not able to post links yet but justs paste this at the end of a normal pastebin link (it's my dxdiag):
Hello @MyRockStar
I am sorry that you are having these issues Could you please do your dxdiag information again, because the information about the processor is missing from the one you posted the link to,
I found out what my problem was, I checked all my cc that was fine, went into the world again and bam game crashed at the vets, so I thought ok try again no content, same again, the problem was I had downloaded a Brindleton Bay save world from harrie-cc, I deleted the vets clinic, put the game version of the vets clinic back and it worked fine, so obviously this lot was at fault, I am now running way ok.
I found out what my problem was, I checked all my cc that was fine, went into the world again and bam game crashed at the vets, so I thought ok try again no content, same again, the problem was I had downloaded a Brindleton Bay save world from harrie-cc, I deleted the vets clinic, put the game version of the vets clinic back and it worked fine, so obviously this lot was at fault, I am now running way ok.
Hello
It is good that you were able to find the cause of your issue, and your game is working okay now
Hey! Try this one: E3hjxkui Im not the best with computers and all, so if the information about the processor is missing again then I dont know where it is :/ If that's the case, maybe you know how I can find it? Otherwise I'll have to google <3
Hey! Try this one: E3hjxkui
Im not the best with computers and all, so if the information about the processor is missing again then I dont know where it is If that's the case, maybe you know how I can find it? Otherwise I'll have to google
https://pastebin.com/E3hjxkui
Hello @MyRockStar
I am sorry but the processor information is still missing Could you instead please go to Control Panel on your computer, and click on the Sysrem category, Could you then please copy the information about your computer model and processir that is there, and post in here.
Thankyou
Hey! Try this one: E3hjxkui
Im not the best with computers and all, so if the information about the processor is missing again then I dont know where it is If that's the case, maybe you know how I can find it? Otherwise I'll have to google
The processor info and how much ram you have is at the beginning of the dxdiag where it shows your computer name etc. that is all missing.
Hi @rosemow , Im having the same problems where my laptop freezes when I try to make a dog. Heres my pastebin, thank you so much in advance! ht tps:// pastebin.com/ RADuisCJ (i had to space the link out since it wont let me post links since i havent been here for a while??)
Hi @rosemow , Im having the same problems where my laptop freezes when I try to make a dog. Heres my pastebin, thank you so much in advance! ht tps:// pastebin.com/ RADuisCJ (i had to space the link out since it wont let me post links since i havent been here for a while??)
https://pastebin.com/RADuisCJ
Hello @Sammy1728
Could you please copy and paste all of the dxdiag info to pastebin? Only the first part of the info has been pasted into the pastebin file.
Could you please do another dxdiag , and save all the information. Then copy and paste all the information to pastebin.
I am so sorry but your computer doesn’t meet the requirements to run the game pack You have a weaker processor than what is required.Cats and Dogs ep requires 64 bit mode, and that mode requires over 4gb memory . Your computer has less than 4gb for the computer to use, which is why you are having issues.
You have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer.
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
Aaaaw, well that sucks XD Will that happen too if i keep downloading the other packs? Thank you for taking your time and giving me info! I really appreciate it! @rosemow
Aaaaw, well that plum XD Will that happen too if i keep downloading the other packs? Thank you for taking your time and giving me info! I really appreciate it! @rosemow
Hello
I am so sorry As you add on more packs, there is more pressure in the computer to run the game. You need a computer with higher specifications to handle the game and ongoing packs .
I understand, thank you again @rosemow! I actually went back into the game and by, I think a miracle, I got to make a dog!! I just had to hurry up and just picked a breed I wanted and added traits and played it. Then I went back a few minutes later then modified him in CAS. Hopefully this will happen again when I make other pets. Thank you!
I understand, thank you again @rosemow! I actually went back into the game and by, I think a miracle, I got to make a dog!! I just had to hurry up and just picked a breed I wanted and added traits and played it. Then I went back a few minutes later then modified him in CAS. Hopefully this will happen again when I make other pets. Thank you!
Hi again! I think this is the information, though Im not sure cuz I had to translate it from Swedish and as mentioned Im not that good with computers :s ;)
Windows 7 Ultimate Microsoft Windows [Verision 6.1.7601] Processor: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz 3.60 GHz (RAM): 16,0 GB 64-bit OS
@rosemow according to the info given by MyRockStar , they have a GTX 770, drivers are updated. They have enough ram and their processor is fine though their hardware is older. Everything meets requirements. Could it be a windows 7 issue?
Hello @MyRockStar
Sometimes having a large amount of items in the sims inventories and household inventory can cause issues. Try removing some of the items from the inventories and see if that helps.
Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
Try resetting your sims 4 folder, starting a new save game file, and testing to see if it occurs there also . To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated.
Start a new game and test to see if the issue is in that new save game.
Exit the game and then copy back the "options.ini" or "options" file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder,
Hi! I did everything that @rosemow suggested but none of it worked. And yes, the computer still crashed just after starting the game even though I reset the folder. I am quite sure that there’s no problem with the heating. I cleaned up my computer a bit from dust and all and to see if that would help but I’d made no difference.
Comments
Hello @beelleenn77
I am so sorry but your computer doesn’t meet the recommended requirements to run the game and game pack
You have a weaker processor than is required. You also have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer. These things are causing the crashing.
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you
http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
I am sorry but you are unable to update or upgrade a processor in a laptop
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
This is the problem with wanting to game on a laptop. You can not upgrade video card and processor . You are stuck with the specs you buy. If the laptop will no longer run the game, you will need a new computer. The requirements for this game are a mid range gaming desktop. Laptop hardware is weaker than desktop hardware. if your going to game on laptop you need a higher end gaming laptop to equal the requirements on desktop. If one wants to game on laptop and you can't upgrade a laptop, we advise owning a laptop that is equal to the recommended requirements so you don't fall behind in being able to run this game.
Desktop is the best way to go. They are more powerful and much better for gaming. Some desktops can be upgraded if you buy the right desktop that has a good case with good cooling and room for upgrades. this way your computer does not become a throw away computer like a laptop.
AJ43q85Q
Thanks in advance <3
https://pastebin.com/AJ43q85Q
Hello @MyRockStar
I am sorry that you are having these issues Could you please do your dxdiag information again, because the information about the processor is missing from the one you posted the link to,
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello
It is good that you were able to find the cause of your issue, and your game is working okay now
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Im not the best with computers and all, so if the information about the processor is missing again then I dont know where it is :/ If that's the case, maybe you know how I can find it? Otherwise I'll have to google <3
https://pastebin.com/E3hjxkui
Hello @MyRockStar
I am sorry but the processor information is still missing Could you instead please go to Control Panel on your computer, and click on the Sysrem category, Could you then please copy the information about your computer model and processir that is there, and post in here.
Thankyou
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
The processor info and how much ram you have is at the beginning of the dxdiag where it shows your computer name etc. that is all missing.
https://pastebin.com/RADuisCJ
Hello @Sammy1728
Could you please copy and paste all of the dxdiag info to pastebin? Only the first part of the info has been pasted into the pastebin file.
Could you please do another dxdiag , and save all the information. Then copy and paste all the information to pastebin.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
h.t.t.p.s://pastebin.com/La7BXnJ4
https://pastebin.com/La7BXnJ4
Hello @Sammy1728
You don’t need to be sorry at all!
I am so sorry but your computer doesn’t meet the requirements to run the game pack You have a weaker processor than what is required.Cats and Dogs ep requires 64 bit mode, and that mode requires over 4gb memory . Your computer has less than 4gb for the computer to use, which is why you are having issues.
You have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer.
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you
http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello
I am so sorry As you add on more packs, there is more pressure in the computer to run the game. You need a computer with higher specifications to handle the game and ongoing packs .
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
You’re welcome
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Windows 7 Ultimate
Microsoft Windows [Verision 6.1.7601]
Processor: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz 3.60 GHz
(RAM): 16,0 GB
64-bit OS
Hello
@phoebebebe13 will look at your DXDiag info for you.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
@MyRockStar have you noticed any heating issues?
Sometimes having a large amount of items in the sims inventories and household inventory can cause issues. Try removing some of the items from the inventories and see if that helps.
Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
Try resetting your sims 4 folder, starting a new save game file, and testing to see if it occurs there also . To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated.
Start a new game and test to see if the issue is in that new save game.
Exit the game and then copy back the "options.ini" or "options" file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder,
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase