Hello @JesseD
I am so sorry but your computer doesn’t meet the recommended requirements to run the game and game pack
You have a weaker processor than is required. You also have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer. These things are causing the freezing/ crashing.
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
https://pastebin.com/Ki8hqXec
Hello @coolestwhaleever
I am so sorry but your computer doesn’t meet the recommended requirements to run the game and game pack
You have a weaker processor than is required. You also have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer. These things would br causing the crashing. You also have very little hard drive space
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
Hello @Elle_23
We are unable to access files that are on your desktop. Could you please go to the pastebin site https://pastebin.com
and copy/paste the dxdiag info into the white box there. Press the button to create the new paste/pastebin text file.
Then post here in this thread the web address of your dxdiag info that is on the pastebin site. You will need to replace the http in the file address with h.t.t.p as you are a new member and can’t post links.
Or you can copy and paste the information from the DXDiag text file directly into this thread. It will take multiple posts.
Hello @Elle_23
I am so sorry but your computer doesn’t meet the recommended requirements to run the game and game pack
You have a weaker processor than is required. You also have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer. These things would be causing the crashing.
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
It would also be best to go to the Asustek website, search for your computer model, and update your drivers.
Comments
Hello @JesseD
I am so sorry but your computer doesn’t meet the recommended requirements to run the game and game pack
You have a weaker processor than is required. You also have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer. These things are causing the freezing/ crashing.
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you
http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Do you know if there is any way I can get my money back? Me and my sister have the same expansion packs that neither of us can use now :'(
Hello @jesseD
I am sorry but you are unable to get refunds on expansion packs
These links explain about the Origin refund policy
https://help.ea.com/en-us/help/account/returns-and-cancellations/
https://www.origin.com/en-us/store/great-game-guarantee-terms
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
help, please
Hello @coolestwhaleever
I am so sorry but your computer doesn’t meet the recommended requirements to run the game and game pack
You have a weaker processor than is required. You also have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer. These things would br causing the crashing. You also have very little hard drive space
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you
http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Please let me know !
Hello @Elle_23
We are unable to access files that are on your desktop. Could you please go to the pastebin site https://pastebin.com
and copy/paste the dxdiag info into the white box there. Press the button to create the new paste/pastebin text file.
Then post here in this thread the web address of your dxdiag info that is on the pastebin site. You will need to replace the http in the file address with h.t.t.p as you are a new member and can’t post links.
Or you can copy and paste the information from the DXDiag text file directly into this thread. It will take multiple posts.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @Elle_23
I am so sorry but your computer doesn’t meet the recommended requirements to run the game and game pack
You have a weaker processor than is required. You also have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer. These things would be causing the crashing.
I am so sorry
If you have another computer it would be best to play on that if it is has higher computer specifications.
If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you
http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
It would also be best to go to the Asustek website, search for your computer model, and update your drivers.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase