EA
I have been a costumer for a long-time and I've never been dissapointed in you til now. I always had patience with all the bugs your games came out with, took the time to deal with your robotic representatives, and sucked it up when something didn't work right with out getting angry. I am usually a very patient person, but guess what? Your game froze up my mac already 3 times, my mac is almost a year old, I know because I bought it around the time when I had my son, who is 10 months old now. Getting back to the point, My laptop froze 3 times, I had to force shut it down the whole 3 times, to spend around 15 minutes waiting for it to load back on this last time, usually it takes 2-3. It was horribly laggy and took a while to load, now I am afraid if my Mac suffered any damage thanks to your new game, updates, patches, whatever.
With all honesty, Your latest game has great content, but performance overall- it sucks. Plain and simple, I am tired of spending more time trying to play your games than actually playing them, You have the best ideas in the market for video games, but if you suck this bad at making games actually work, I plan on quitting on you, and so will the rest of your costumers slowly, check out what's happening to Square Enix, yeah; it's not because their games aren't pretty.
Stop using us users as your lab rats, I hate having to wait 2-4 months after a game is released just so I can play comfortably, is this why you give us those nice pre-order offers? First time and last time I pre-order one of your games. Take the time to make games and release them, everyone is upset with most companies because they are releasing so many crappy poorly developed games.
Right now I am scared to even attempt to play your game, so I will wait out like another few months just so I get to check it out, for now it's going into the closet, I'll lurk these forums to see if any improvements have been made, overall I am just very dissapointed in your product and I hope you can actually fix this, it's not even about -soon-, it's about making the game playable, because I know if my dear mac breaks you're not getting me a new one.
Thank you
-Kiara Rivera
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Comments
My Macbook has suffered because of the game crashes and "Exception Raiser Errors" which have lead to Kernel Panics for my mac.
I have to get it checked out by the techs at the Apple Store. =l
At least I can play Sims 2 on my other Mac...at least that's more reliable at this point
There's other people out there pirating your games and you don't care to have the courtesy to atleast keep your costumers happy? and try not breaking their machines. Thank you, really.
I am not touching those games, uninstalling or anything til I hear from EA they've fixed their stuff. For now, they will remain on my mac and I hope that alone doesn't break it.
Sure, There is no CAW for Mac. All Sims 3 products ranging from The Sims 3 to The Sims 3 Pets are on Mac OS X and work the same way as Windows/PC although is it different than it is on a PC.
Although I was planning to get Generations when I get my iMac (1TB 21.5 In). I will still use the PC until then and run Generations. I hope the problem is addressed in a patch.
This is just for the base game though. I am a little nervous to buy any of the expansions since I had such problems just getting the base game to work. I might eventually try generations.
Just thought I would throw that out there if any of you haven't tried it.
Sims 3 University Life-Newest Part
Their lack of adequate quality control is ridiculous.
I just realized there is an EA building behind my former high school. I should go pay them a visit....
What? I never mentioned anything having to do with the other games, my problem is with this NEW game, I've never been more dissapointed, My issue is addressed on how terrible this last release was, going as far as damaging macs, if you have nothing constructive to bring into subject other than critisizing -which I am not actually, I am pointing out my dissapointment and why- then get out of the thread, move on with your life, and like you said yourself... get a life.
I don't have time machine on, ever. I should set that up, but I need an external drive.
anyways, back on subject, my game has always worked fine, a couple bugs here and there, some slowdowns, small freezes but never needed to force shut down my mac, this last release was... wow, what can I say? Horrifying. I have never-ever played a game more horrible than this one.
I was able to play Sims 3 for awhile last night. It seems it will definitely crash and quite when my sims are in France alone, because they can go to Egypt and China just fine. At this point I don't know what I can do. Their updates seem only to make things worse, not better, and they aren't listening to the customers. It's not good. I haven't bought Medieval or Generations yet.. and its actually a good thing too, because it seems a lot of people are having problems with Generations.
Without the UB, the game runs through Rosetta; the PowerPC emulation layer. With the UB, the game runs natively on an Intel Mac, which is something that can't be said about TS3. (It's running through an emulation layer courtesy of EA.) I'm actually running TS1 through Rosetta on my Mac Pro...under Snow Leopard (OS X 10.6,) and have yet to experience a problem there, so for older games, you might be able to get away with Rosetta. Newer games, you'll want a UB for when possible, or your old Mac. I personally keep a small fleet of iMac G3s around for use with OS 9 and some hardware that's only compatible with OS X 10.4 or earlier. (I have a scanner that's not supported under 10.5 "Leopard" for example.)
Back on topic; if EA wants to keep me as a customer, then they need to improve the quality of their software. Cider needs to go; it may be too late for TS3, but it's not too early to start writing native Mac code for TS4. Cider is also the reason that TS3 isn't and won't be in the Mac App Store. (Apple only accepts native Mac programs.) Right now I've been preordering Sims games, "locking in" my preorder bonus when offered, and then sticking the game in a drawer for about a month while I wait for EA to fix the bugs that should have been fixed before the game was released. I've been doing this since World Adventures, and quite frankly, I'm sick of it. When a game is released, it's supposed to be "ready" out of the box. I shouldn't have to apply patches before I can play it, and if patches are needed, they should be on the disc. An occasional glitch that slipped by and needs a quick patch? Fine, I get that; it happens, but a myriad of errors that are cumulative with each subsequent release? Now that's a problem, especially for a game like TS3 where EPs cost $40 and SPs cost $20.
Then there's CAW; I could have tolerated Cider if EA released CAW for the Mac and also threw that into a Cider wrapper, but when we can't even get CAW for the Mac, I can't get behind the use of virtualization/emulation software, which is causing more problems then it's solved. The "exception raised" error is a Windows error, which means it's an error in the Cider code. We wouldn't be having that error if EA bothered to write native Mac versions of their games. As I and others have pointed out many times before, Blizzard, Valve, and others release native WIN/MAC applications simultaneously, so there's no reason that EA couldn't do the same thing.
I'm playing TS3 on a Mac Pro; it's well above the minimum specs EA lists on the box for the game. Even so, after installing OLS, my game crashes anywhere from every five to every fifteen minutes, or about every three "sim hours" in-game. Saving does tend to delay this crashing, but this has lead to me spending more time saving then playing the game, rendering it unplayable for all intense and purposes.
What really bugs me though is that EA doesn't seem to be learning from these mistakes; they churn out a new EP/SP or announcement for said EP/SP every four months or so, and never fix the problems that have made the game unplayable in the first place. Maybe if we started to vote with our wallets, EA would listen, of course, it's also possible that EA would simply conclude that there's no interest in "The Sims" anymore if we voted with our wallets. (In other words, they'd be completely missing the point that the problem wasn't with the game, but the lack of quality control.)
I find myself in agreement with OP; I'm sick of paying for what are essentially unpatched beta builds that are being rushed out the door. I'm not going anywhere; I'd rather wait and have a finished, functioning game, then a game that plays like a poorly written beta. If EA is going to continue using us a lab rats/play testers, then they ought to start paying us as such, since we seem to be doing the job that their quality assurance people were supposed to do.
EA's problem isn't with bad concepts, but rather, bad quality control. If they'd fix that, I'd honestly have no problem with them. That's just my $0.02 cents.
I do see a reason that TS3 is not and won't be in the Mac App Store. I am sorry for the post saying that I was "criticizing you". I understand users are having problems. I do want Generations but the topics here made me very concerned that I might wait until next update or Town Life Stuff (It was mentioned on The Sims Wiki) is released.
Not my parents, not my relatives, but I.
It's ridiculous. I can't even play a game I've invested ridiculous amounts of money in and time.
EA needs to step it up.
Seconds after Gen. comes out, ANOTHER EP.
Seconds after the Pets Announcement, ANOTHER SP.
...And a faulty patch/update/everything.
*** is their problem?
I WANT A GAME ACTUALLY WORTH $40 DOLLARS.
RIGHT NOW.
SO CAN YOU DO US ALL A FUDGING FAVOR, AND GET WORKING ON THAT?
I've abstained myself from playing thanks to this.
These glitches you're talking about are minor compared to Generations, it's a game that really doesn't work, period. I understand you want to defend TS3, but the reality is my game doesn't work. I can't play it with out it freezing or making me force-shut-down my Mac, and there are many people having these issues, Win7 included. So yes, EA released a game that doesn't work. Otherwise, Why am I on the forums complaining when I could be playing?