I'm not sure if this is a common bug but my sims phone is no longer working. They will go to the phone, put the Reciever to their ear and then hang it back up. I tried replacing the phones and restarting the game. I even saw online someone saying that if you hire a butler and start a fire, the butler will call the fire department and your phone will be fixed. This did not work, my butler just continued watering the garden. I do not want to have to move out my sims as they are living in a mansion that took 3 generations to build.