I'm not sure if this is a common bug but my sims phone is no longer working. They will go to the phone, put the Reciever to their ear and then hang it back up. I tried replacing the phones and restarting the game. I even saw online someone saying that if you hire a butler and start a fire, the butler will call the fire department and your phone will be fixed. This did not work, my butler just continued watering the garden. I do not want to have to move out my sims as they are living in a mansion that took 3 generations to build.
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But I ended up going to a community lot to buy cell phones for everyone, went home and tested it out, cell phones worked, and then all of a sudden my landline started ringing, so I tried making an outgoing call from the landline and it worked again! I'm not sure if it was going to a community lot or buying cell phones, but for anyone else having this issue you can give this a try to see if it fixes the dreaded broken phone bug.
I would have tried it sooner but I assumed it wouldn't work because I already completely restarted my game and it still didn't fix it. Almost seems random