Hi all,
Seems like we have a recurring Mac/Sims 4 glitch happening more often since Get Together was released:
VMmap needs to take control of another process for debugging to continue. Type in your password to allow this
Developer Tools Access needs to take control of another process for debugging to continue. Type your password to allow this
If you are experiencing this issue please post your Mac's details here. Yes, I know I always ask for them when trying to collect information but they are vital in trying to work out the issue and reproduce it which is what the devs will do. If you don't provide ALL the information asked for your efforts will have been for nothing. Just saying "I have a 2011 13" MacBook Pro" is useless.
To find the information click on the Apple logo, top left of your desktop, then
About This Mac. Provide all the information in the window that pops up, minus the serial number:
If you have a 15" MacBook Pro click on
System Report then
Graphics/Displays and also list your dedicated NVIDIA or AMD graphics card if you have one.
The following info will also be very helpful:
- What are you doing in game when this happens?
- How much space is available on your internal hard drive/SSD/Flash storage?
- Are you running antivirus?
- Any other Apps running like Safari, Mail, Spotify, iTunes etc.
- Have you tried disabling Origin in Game for Sims 4 (Right click on the game in Origin and click View Game Details then Game Properties. Check the box next to Disable Origin in game for this game)?
- Does playing in windowed mode cut down on the errors?
- What EPs/GPs/SPs do you have installed?
- Does the problem still occur when you move out your Sims 4 folder from Documents > Electronic Arts and play a brand new game?
Thanks to those who are providing their information. Nothing can ever get fixed unless information is passed over to EA.
Comments
OS X El Capitan - Version 10.11.2
Macbook Pro (Retina, Mid 2012)
Processor 2.6 GHz Intel Core i7
Memory 8 GB 1600MHz DDR3
Startup Disk Macintosh HD
Graphics Intel HD Graphics 4000 1536 MB
Let me know if you need any more info!
Mac Pro (Mid 2012)
Processor 3.2 GHz Quad-Core Intel Xeon
Memory 16 GB 1066 MhZ DDR3 ECC
Startup Disk Maat (1 TB 761.8 GB free of 999.35 GB)
Graphics ATI Radeon HD5770 1024 MB x2
2 x 23" Displays
1 x 24" Display
I have three other internal drives in addition to the Start Up Disk: 2 x 2 TB and 1 x 1 TB)
I have an external drive: 2 TB and a 4 TB Airport Time Capsule
1 x Blu-Ray Drive (Pioneer BD-RW-208D)
1 x Superdrive (Apple)
Logitech K750 Solar Keyboard for Mac
Logitech MX Master Mouse
I run ClamXav antivirus.
Usually I turn close iTunes while playing, but may have Safari and/or Mail open.
I think the error may have to do with memory because it only appears to occur when I open the Game Options after playing for a little bit. Although it has also occurred when I opened the gallery.
From looking up the error it does seem like it's memory related but I don't understand how it could be when the game is 64-bit and you (and I) have 16Gb RAM. When I open Activity Monitor when it happens there is still plenty of RAM available. And yes, it does seem to sometimes happen when accessing the Gallery and Game Options.
Version 10.11.2
MacBook Pro (15-inch, Mid 2012)
Processor 2.3 GHz Intel Core i&
Memory 8 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 1536 MB
NVIDIA GeForce GT 650M:
Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 512 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3682
gMux Version: 1.9.23
I am not running an antivirus. I have it on my computer, but it is not open. I have iAntivirus and Bitdefender Virus Scanner.
I have over 88 GB of storage on my harddrive free.
I have Firefox and Messages open.
I have not disabled Origin in game yet, but this will be my next move.
SO, I've been noticing that when I open up the game, then create a new save file, I can only play for a short while before the graphics glitch, everything freezes and I get the twirling beachball of death. (And yes, I occasionally get the Vmmap error too, but usually only when I'm trying to access the gallery.) Anyway, so, if I go right back into the game after that first crash and continue playing in that new saved file without creating yet another one, then I can play for hours (sometimes up to 5-6) without ever experiencing the crash.
To be more clear, I'm saying that I believe that when I create a new save file, the game acts as if I have two large files open instead of one... (Does that make sense?)
SO, I'm wondering if this is an indication that we're having the same issues that Sims 3 used to have on Macs in that it puts a cap on how much memory Sims could use regardless of how much was available. (Forgive me if I'm not stating this quite right, I'm not that techno-savvy.).
I would also like to note that I tend to see more crashes during the "didn't create a new save file" playing time if I visit more than 4-5 different locations in the game (especially if one or more of those locations is the home of another sim family that I've created and played).
SO, this whole issue DOES seem like it could be memory related due to those same dumb limitations that made Sims 3 unplayable on a Mac after the first few packs.
Which also seems to indicate that this issue is just going to get worse with each new expansion or stuff pack added.
Which would tend to make Mac players more choosy about which packs they buy and install (rather than just getting and using them all as we normally would.)
Any thoughts? Am I on to something here? Or way off base?
There seems to be no limit to the amount of RAM the game can access thankfully. When I was testing a bloated save for a Windows user recently the game went over 8Gb RAM (I have 16Gb RAM)!
@lalinotte Thanks. Are you aware of the current issue with your model Mac, El Capitan and TS4?
Model Name: iMac
Model Identifier: iMac13,1
Processor Name: Intel Core i5
Processor Speed: 2.9 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: IM131.010A.B09
SMC Version (system): 2.9f8
Serial Number (system): D25KK0ESDNMM
Hardware UUID: 3B75BCA1-6F55-5808-9E64-9E8A87C63C1B
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iMac (21.5-inch, Late 2012) - Technical Specifications
Display
21.5-inch (diagonal) LED-backlit display with IPS technology
1920-by-1080 resolution with support for millions of colors
Processor
2.7GHz
2.7GHz quad-core Intel Core i5 processor (Turbo Boost up to 3.2GHz) with 6MB L3 cache
2.9GHz
2.9GHz quad-core Intel Core i5 processor (Turbo Boost up to 3.6GHz) with 6MB L3 cache
Configurable to 3.1GHz quad-core Intel Core i7 (Turbo Boost up to 3.9GHz).
Memory
8GB (two 4GB) of 1600MHz DDR3 memory
Configurable to 16GB.
Storage
2.7GHz
1TB (5400-rpm) hard drive
2.9GHz
1TB (5400-rpm) hard drive
Configurable to 1TB Fusion Drive.
Graphics
2.7GHz
NVIDIA GeForce GT 640M graphics processor with 512MB of GDDR5 memory
2.9GHz
NVIDIA GeForce GT 650M graphics processor with 512MB of GDDR5 memory
Video Support and Camera
FaceTime HD camera
Simultaneously supports full native resolution on the built-in display and up to a 30-inch display (2560 by 1600 pixels) on an external display
Support for extended desktop and video mirroring modes
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Stereo speakers
Dual microphones
Headphone port
Headphone/optical digital audio output (minijack)
Support for Apple iPhone headset with microphone
Connections and Expansion
SDXC card slot
Four USB 3 ports
Two Thunderbolt ports
Mini DisplayPort output with support for DVI, VGA, and dual-link DVI (adapters sold separately)
10/100/1000BASE-T Gigabit Ethernet (RJ-45 connector)
Input
Apple Wireless Keyboard
Full-size keyboard with 78 (U.S.) or 79 (ISO) keys, including 12 function keys, 4 arrow keys (inverted “T” arrangement)
Magic Mouse
Smooth, seamless Multi-Touch surface with support for simple gestures (scrolling and swiping). Click and double-click anywhere. Ambidextrous construction accommodates left- and right-handed users.
Magic Trackpad
Glass Multi-Touch trackpad for precise cursor control; supports inertial scrolling, pinch and expand, swipe, three-finger swipe, four-finger swipe, tap, double-tap, rotate, screen zoom, scroll, click and drag, click drag and lock, secondary click A and B.
Wireless
Wi-Fi
802.11n Wi-Fi wireless networking;2 IEEE 802.11a/b/g compatible
Bluetooth
Bluetooth 4.0 wireless technology
Size and Weight
Height: 17.7 inches (45.0 cm)
Width: 20.8 inches (52.8 cm)
Stand depth: 6.9 inches (17.5 cm)
Weight: 12.5 pounds (5.68 kg)3
Electrical and Operating Requirements
Line voltage: 100-240V AC
Frequency: 50Hz to 60Hz, single phase
Operating temperature: 50° to 95° F (10° to 35° C)
Relative humidity: 5% to 95% noncondensing
Maximum operating altitude: 10,000 feet
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21.5-inch iMac 2.7GHz
Magic Trackpad
16GB memory upgrade (two 8GB)
21.5-inch iMac 2.9GHz
Magic Trackpad
16GB memory upgrade (two 8GB)
1TB Fusion Drive
3.1GHz quad-core Intel Core i7 (Turbo Boost up to 3.9GHz) with 8MB L3 cache
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Other Accessories
I have the mapping issue too, I have tried everything that has been suggested. My game was working ok it did crash occasionally, but then I purchased Spooky pack and then it really messed it up. I finally took my game off and reinstalled it, but it is still not working.
Yes they were, but they didn't.
Hmmm... the plot thickens. I wish I knew how to check the RAM issue when my game crashes. I also wish I knew how to post photos here (or perhaps I'm still too new to have the permissions granted?), as I have several that showcase the strange graphic issues that occur right at crash time.
Because I'm not often seeing the Vmmap message when my game crashes, and I don't always get the error report either. The game just has weird graphics issues (that sometimes causes the locked game screen to appear over my desktop even afterwards), then locks up so I have to force quit the game. And sometimes even after the game has supposedly quit, I can't get origin to close because it still thinks the game is open.
All that is simply to say, I wonder if I am indeed having the same issues as everyone else or if I'm encountering something completely different...
Is it worth reaching out to EA Help yet again? Or are we thinking they're already on this?
Mac users, aren't we a pesky nuisance?
Yes, logically that would make sense. Next time I play I'll try it out too
Look in Activity Monitor and see how much TS4 is using, that's more relevant
MacBook Air 13" Early 2015
1.6 GHz Intel Core i5
4 GB 1600 MHz DDR3
Intel HD Graphics 6000 1536 MB
CO2QMR4VG940
60.81 GB free
I get this message after playing for around 15-30 minutes. Ive tried reinstalling the game and deleting all my mods. Ive also deleted other things off my computer. Please help me this has been happening for over a month and im willing to do whatever to get my sims 4 back.
Can you lower all your graphics settings and enable laptop mode, see if that helps? Turn off Origin in game too.