The game does not want to get online!!!

iWallOliveira · October 2015

The game does not want to get online. The internet is connected. @SimGuruDrake

rosemow · October 2015

Hello.
Are you trying to connect to the gallery?
Other simmers are experiencing a similar where they keep getting disconnected from the Internet/gallery.
http://forums.thesims.com/en_US/discussion/856432/sims-4-loses-connection
http://forums.thesims.com/en_US/discussion/856541/gallery-disconnects

With your issue of not being able to connect to the Internet/gallery, try uninstalling and reinstalling origin and see if that helps.

Also, try clearing your web browser cache
http://help.ea.com/article/clearing-your-browsers-cache
And your temporary files cache.
http://help.ea.com/article/clearing-your-temporary-files

mariepeek28 · October 2015

your not alone a few of us are having this problem and as much as this lovely person is trying to help it just doesn't fix it. i do wish everyone on the forums was as great as rosemow

DeKay · October 2015

I had this problem as well. OP, can you check your PING and speed using this test: http://www.speedtest.net/ and report back. I have a feeling that it could be your PING that is a bit too slow that could cause the problem. My home internet last time had a 75ms speed. and I couldn't get online on EA accounts. I had to get a new internet subscription (now it's at 1ms), and it works fine.

lovlyb · October 2015

I have been having the same problem since the patch.

missgothika · October 2015

I'm having this issue as well, and i've checked pretty much all posts where rosemow has been (hi!). This is a bugger, hopefully someone sees this because it's impossible to use it! It kicks me out as soon as i start looking for stuff.

DeKay · October 2015

Just to make things clear, are you guys having trouble getting on the Gallery in game or are you having trouble logging into Origin as well?

mommataurus2 · October 2015

I am just having trouble getting into the gallery in game. It's spotty though. One minute I am logged in next minute I am booted and can't log back in. A message pops up that says I have no internet connection. But I do at the time that I am getting the message can I login to other sites. Very frustrating! I am able to login to Origin with no difficulty. It is just in game that isn't working for me.

DeKay · October 2015

mommataurus2 wrote: »

I am just having trouble getting into the gallery in game. It's spotty though. One minute I am logged in next minute I am booted and can't log back in. A message pops up that says I have no internet connection. But I do at the time that I am getting the message can I login to other sites. Very frustrating! I am able to login to Origin with no difficulty. It is just in game that isn't working for me.

Oh okay then. I believe SimGuruDrake has already informed the other gurus about this problem.

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The game does not want to get online!!!

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