Hi everyone,
I thought it may be a good idea if we had an El Capitan thread where people can report any issues they've encountered in their game or Origin since updating. This should be separate from the other El Capitan threads as they relate to the Developer and Public Beta releases which are available before official release and can be unstable and buggy.
If you have encountered an issue since updating please can you report it here. Hopefully everything will be fine but if there are any niggles we can gather the info in one place and compare models so it makes it easier for EA to collect information. For an up to date list of known issues please see the second post in this thread
here. Please provide the following:
- Mac specs. (model, year, processor, RAM, graphics)
- Have you upgraded from a previous version of OS X or have you done a fresh install?
- Which Expansion/Game/Stuff Packs you have installed
If you are having issues, please also post the following information from your Config.log (or post a screenshot here). This can be found in Documents > Electronic Arts > The Sims 4 > Config.log. Just double click the file and it will open in Console. Scroll up to near the top and you will see the info:
Thanks
Comments
Late 2012 21" iMac - Model Identifier 13,1 - Model No. A1418
Late 2012 27" iMac - Model Identifier 13,2 - Model No. A1419
Late 2012 15" MacBook Pro - Model Identifier 9,1 - Model No. A1286 (650M 512 MB)
Late 2013 21" iMac - Model Identifier 14,1 - Model No. A1418
NVIDIA GeForce GT 640M 512 MB
NVIDIA GeForce GT 650M 512 MB
NVIDIA GeForce GTX 660M 512 MB
NVIDIA GeForce GTX 675MX 1024 MB
NVIDIA GeForce GT 750M 1024 MB
NVIDIA GeForce GT 775M 1024 MB
Game crashes/freezes and graphics glitch horribly:
http://forums.thesims.com/en_US/discussion/comment/14154717/#Comment_14154717
http://forums.thesims.com/en_US/discussion/comment/14154719/#Comment_14154719
http://forums.thesims.com/en_US/discussion/comment/14159260/#Comment_14159260
http://forums.thesims.com/en_US/discussion/comment/14162933/#Comment_14162933
http://forums.thesims.com/en_US/discussion/comment/14180661/#Comment_14180661
http://forums.thesims.com/en_US/discussion/comment/14189624/#Comment_14189624
http://forums.thesims.com/en_US/discussion/comment/14197843/#Comment_14197843
http://forums.thesims.com/en_US/discussion/comment/14202930/#Comment_14202930
http://forums.thesims.com/en_US/discussion/comment/14346798/#Comment_14346798
This issue may be fixed by updating NVIDIA drivers manually. See this comment for more info - http://forums.thesims.com/en_US/discussion/comment/14675698/#Comment_14675698
We're paying very close attention to this OS upgrade. Please do share any difficulties you have with the official release ASAP.
Many thanks!
It ran ok on the betas until the 10.11.1 update came out last week. That broke it (it's not working on my iMac which runs the public betas) and users had to roll back to the GM which was compatible. But that was the beta of the next update, not the final release (hopefully)
I'm still waiting for it to pop up in the App Store so I can download it on my MacBook Pro.
Launched the game, loaded a save file, and went into a house; all worked fine.
In the interest of full disclosure, when opening Origin on its own it kept prompting me to install a "helper" over and over. Clicking the Sims 4 icon in the dock, though, brought up the usual Origin login screen and I was able to launch the game. Also, I ran into an issue when I accidentally moved the game window to where it was partially off the screen. When I tried to move it back, everything locked up for a few moments, the game window turned to pixelated blocks (I don't have a better description) and I got an error message saying that "Vmap needs to take control of something else so debugging can continue". This locked the game up and I had to force quit. Launched the game again just to check, it worked fine. I'll just try to avoid moving the game window off the screen for now.
2.6Ghz i7
NVIDIA GeForce GT 650M 1Gb
16Gb RAM
Upgraded from Yosemite.
Get To Work, Luxury Party, Perfect Patio, Cool Kitchen, Spooky Stuff, Outdoor Retreat, Spa Day.
Origin crashed a couple of times initially but eventually loaded. My game seems smoother and faster than it did before. And my Mac is quicker than it's ever been
@purplestarz2006 we have pretty much the same Mac. I moved my game window around erratically all over the screen and couldn't reproduce the issue you experienced. Is it still happening?
(By the way, I realized I forgot to include all the information you asked for. I have all EPs, GPs, and SPs except Spooky Stuff, and I upgraded from Yosemite.)
Macbook Pro (Retina, 13-inch, Mid 2015)
Processor: 2.7GHz Intel Core i5
Memory: 8GB
Graphics: Intel Iris Graphics 6100 1536MB
Upgraded from OS X Yosemite.
The Sims 4 Premium Edition, Get to Work, and Outdoor Retreat are currently installed on my laptop.
Overall, with the update I have experienced dramatic increase in performance. Starting up with Origin gave me no problem whatsoever, besides, logging into my account. The startup time for the game was short, quick, and sweet and going right into previous saves were surprisingly fast. Opened up a house and started building and immediately saw such a difference in performance that my jaw dropped open! Very impressed so far with the upgrades.
My iMac's results:
iMac (27-in, Late 2013)
Processor: 3.2GHz Quad Core Intel i5
Memory: 16GB
Graphics: NVIDIA GeForce GT 755M graphics processor with 1GB memory
Upgrade from OS X Yosemite.
The Sims 4 Premium Edition, Get to Work, and Outdoor Retreat are currently installed on my iMac.
With this upgrade, I am thoroughly impressed. The game, from start-up to playing with my sims, took about 9 seconds to load, which 5 seconds was me fidgeting with the mouse! Overall, the start-up speed was just mesmerizing, so the upgrades with my 1TB SSD and the updates just made my jaw drop even more than with my laptop. All settings are on ultra, I am a happy camper, and there is absolutely no lagging whatsoever; what else can I ask for?! Amazing is all I have to say.
Very impressed with Apple's updates and am looking forward to future improvements. Also, I am here if anyone is having any issues dealing with OS X El Capitan.
Take care,
Simsocity
@purplestarz2006 have you tried changing your graphics options in game? That may make a difference. Is your NVIDIA the 512Mb or 1Gb?
On a side note, El Capitan has upped the available system RAM on integrated cards too. Before my integrated Intel HD 4000 could access 1Gb system RAM, now it's 1.5Gb. It is dependant on how much overall system RAM you have, I have 16Gb.
Seconds before the game closes, there's a graphical error. So far there's been where the game window has gone completely red, then crashed, and also where most of the game window went to grey/purple pixels, followed by a crash.
Here is the information requested:
The latest news, exclusive previews, downloads & more for The Sims!
No mods or CC. Game freezed and I had to force-quit it. That issue happened when my Sim went to Willow Creek Gym
System Specs:
OS X Version: 10.11.0
CPU: Intel Core i5 3330S 2.7GHz
RAM: 16 GB
Graphics: NVIDIA GeForce GT 640M - 512MB GDDR5 VRAM
@SimGuruJanitor we've found an issue with a specific model iMac with the NVIDIA GT 640M 512 MB GPU. The second post has all collated info so far.
Intel Core i5, 3,5 GHz
32 GB RAM
AMD Radeon R9 M295X, 4GB GPU RAM
Mi Imac is:
Late 2012 21.5" iMac (3.1 GHz Intel Core i7, 16GB 1600MHz DDR3 ram, NVIDIA GeForce GT 650M 512MB Graphics)
Upgraded from OS X Yosemite.
No mods.
When i'm in the principal menu, it's ok. When i'm in the neighborhood view, it's ok too. But when I start playing in the house of my sims, it crash. I can also see the graphical error, seconds before it close automatically.
Can't run metal
OS X El Capitan
Version 10.11.0
MacBook Pro (13-inch, Mid 2010)
Processor: 2.4 GHz Intel Core 2 Duo
Memory: 16 GB 1067 MHz DDR3
Graphics: NVIDIA GeForce 320m 256MB
origin did quit and said it had a "serious problem"
> Well, I upgraded my Mac to El Capitán this morning and when I tried the game this happened...
>
>
>
> No mods or CC. Game freezed and I had to force-quit it. That issue happened when my Sim went to Willow Creek Gym
>
> System Specs:
> OS X Version: 10.11.0
> CPU: Intel Core i5 3330S 2.7GHz
> RAM: 16 GB
> Graphics: NVIDIA GeForce GT 640M - 512MB GDDR5 VRAM
Same thing happening to me. It's really annoying and unplayable.
I automatically get a window that says The Sim 4 cannot be opened because of a problem. I opened origins and made sure I had all updates, there was one but I got the same results.
=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce GT 650M
Name (database): GeForce GT 650M [Found: 1, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 0fd5, Board: 00000010, Chipset: 00a2
Driver: NVIDIA GeForce GT 650M OpenGL Engine, Version: 0.310.42.24321
Driver version: 24321
Monitor: 00000000
Texture memory: 512MB
Vertex program: 4.10
Pixel program: 4.10
Hardware TnL: 0
Opt. features: +sab +a8l8 -rgba16f +r32f -bc4 -bc5 -rawz -intz
This is what it says:
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>a08698bbd015503a560f245b</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2015-10-03 00:46:24</createtime><buildsignature>Local.Unknown.Unknown.1.11.64.1220-0001.0200.0000.0150.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x328e85</categoryid><stack> 0x328e85 0x6a6e 0x222a77 0x6ba85 0xe3699e 0x12477c6 0x11c67f4 0xdfc135 0xdfba12 0xd446d3 0xc37dbe 0x2da5 0x1c52 0x1c31 0xaa350 0x929f4 0x92683 0x921da 0x896d1 0x88d38 0x30d55 0x30a97 0x309cf 0x49f3a</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 260.82
Num Save Errors: 0
Num Load Errors: 0
Current Game State: 0xbe7da869
Origin Version: 9,9,1,62656
Modded: False
(baseaddr) 0x123440000000,'GeForceGLDriver' 0x7fff89614000,'libGPUSupportMercury.dylib' 0x123440000000,'GeForceGLDriver' 0x7fff8720e000,'GLEngine' 0x105c52000,'The Sims 4' 0x105c52000,'The Sims 4' 0x105c52000,'The Sims 4' 0x105c52000,'The Sims 4' 0x105c52000,'The Sims 4' 0x105c52000,'The Sims 4' 0x105c52000,'The Sims 4' 0x105c52000,'The Sims 4' 0x105c52000,'The Sims 4' 0x105c52000,'The Sims 4' 0x7fff8606e000,'Foundation' 0x7fff9542f000,'CoreFoundation' 0x7fff9542f000,'CoreFoundation' 0x7fff9542f000,'CoreFoundation' 0x7fff9542f000,'CoreFoundation' 0x7fff9542f000,'CoreFoundation' 0x7fff8d9cf000,'HIToolbox' 0x7fff8d9cf000,'HIToolbox' 0x7fff8d9cf000,'HIToolbox' 0x7fff92195000,'AppKit'(/baseaddr)</contextdata></report>
Thank you for posting your details. I asked for them because we have almost the exact same GPU apart from one, seemingly major, detail. Yours has 512Mb VRAM, mine has 1Gb. We're both running the same OS on pretty much the same hardware (same model CPUs but yours is more powerful). So the VRAM must be the issue here.
@SimGuruJanitor - does this help at all?