Download count is decreasing

MeekaDenimore

Has anyone experienced watching your download count actually decrease? For example: last night one of my Gallery items (a lot) had a download count of 302. Today it is at 221! This is happening with all of my items. PLEASE HELP. Maxis is doing nothing, as usual. I open cases for this problem and they just close them after a few days with absolutely no troubleshooting applied. Please, please help. I don't want to continue creating if this continues. :(

rosemow

Hello.
There are other simmers having this issue as well. I am sorry that is happening with your download count.
You may like to press " me too" on this thread link on the AHQ EA site that refers to the issue, or post your experiences there too.
http://answers.ea.com/t5/The-Sims-4-Bug-Reports/OPEN-Download-Counter-not-working-correctly/m-p/5042435#M19663

SuzyQSim1259

The comments people have left on my items are all missing. I wonder if this could be related?

rosemow

SuzyQSim1259 wrote: »

The comments people have left on my items are all missing. I wonder if this could be related?

Hello,
Do the comments appear on the website version of the Gallery or are they missing on both the website and in game version of the gallery?

EuphorialQueen

For the longest time (cannot remember when it stated) counts on the website and in game gallery versions have not matched. I had not really paid attention to see if the download counts go down. Favorites might change because the two gallery versions do not sync. Looking at the web version will not show a favorite ticked on something I know has been clicked.

Fox Cunning

Glad (or rather sad) to see that I'm not the only one having this issue. Well, not me personally as I hardly ever publish anything, but my girlfriend does and she was getting quite frustrated.

We've put a "Me Too" on the bug linked above, and hope Maxis will fix it!

rosemow

Fox Cunning wrote: »

Glad (or rather sad) to see that I'm not the only one having this issue. Well, not me personally as I hardly ever publish anything, but my girlfriend does and she was getting quite frustrated.

We've put a "Me Too" on the bug linked above, and hope Maxis will fix it!

I am sorry that your girl friend is experiencing the same issue as well.

thegizky

Hi, I imagine they close out your case because its not a problem limited to just you. I and other people I chat to that use the gallery have the same problem. Download counts will drop, sometimes by a little sometimes by a lot. Sometimes things won't even appear in the gallery.

rosemow

thegizky wrote: »

Hi, I imagine they close out your case because its not a problem limited to just you. I and other people I chat to that use the gallery have the same problem. Download counts will drop, sometimes by a little sometimes by a lot. Sometimes things won't even appear in the gallery.

Hello @thegizky .
I am sorry that this issue is occurring for you to too. You may like to press " me too" on the link in the earlier post.

LadyLeagueJunky

Is there a solution to this yet? I keep noticing that the few downloads that I have are vanishing too. Last night a room I made was up to 89 downloads and I logged on today to find it down to 81. Is it supposed to decrease?

rosemow

LadyLeagueJunky wrote: »

Is there a solution to this yet? I keep noticing that the few downloads that I have are vanishing too. Last night a room I made was up to 89 downloads and I logged on today to find it down to 81. Is it supposed to decrease?

Hello @LadyLeagueJunky l am sorry that this is happening to your builds. Other simmers are having the same issues. The downloads shouldn't be decreasing.
You may like to post your experience on the AHQ EA site link that i posted in an earlier post in the thread or press " me too"

Simburian

Just checked on mine but mine have increased a bit on a couple and not decreased on the others.

I have been told though, that I cannot put some of my older library houses back into the Gallery as they were saved with a previous version of Sims4 and would have to download them into a game again and then save them. (My own built lots).

Is this part of the process to ensure that original uploads are not uploaded by someone else as theirs and that means that older shared houses will be pruned from the Gallery?

rosemow

Mchap353 wrote: »

Just checked on mine but mine have increased a bit on a couple and not decreased on the others.

I have been told though, that I cannot put some of my older library houses back into the Gallery as they were saved with a previous version of Sims4 and would have to download them into a game again and then save them. (My own built lots).

Is this part of the process to ensure that original uploads are not uploaded by someone else as theirs and that means that older shared houses will be pruned from the Gallery?

Hello @Mchap.
Did you receive the error message when you were trying to reupload your builds to the gallery? Do you have a picture of the mesage that you could post here?

Simburian

Hi @Rosemow. I cannot get Printscreen to work unfortunately on Windows 10 with the game running but the message box that comes up is

WARNING
This item was saved to your Library with an old version of the Sims 4. Please save this item again before sharing to the Gallery.

I have to press OK to get out of the message box and I then get a message as below...

There was an error uploading your item to The Gallery

Again have to press OK to get out of the box message.

These are all my own designed lots - not too old - Dec. 2015 on.

rosemow

Mchap353 wrote: »

Hi @Rosemow. I cannot get Printscreen to work unfortunately on Windows 10 with the game running but the message box that comes up is

WARNING
This item was saved to your Library with an old version of the Sims 4. Please save this item again before sharing to the Gallery.

I have to press OK to get out of the message box and I then get a message as below...

There was an error uploading your item to The Gallery

Again have to press OK to get out of the box message.

These are all my own designed lots - not too old - Dec. 2015 on.

Hello @Mchap353 .
It sounds like it may be to do with the fixes that were brought into the game through the patch, to try to help the issues with the wrong creators name being on the lot.
Are you able to reupload your lots when you save them again in your game?
Edit : I have been thinking again and have posted in the below post.

rosemow

Mchap353 wrote: »

Hi @Rosemow. I cannot get Printscreen to work unfortunately on Windows 10 with the game running but the message box that comes up is

WARNING
This item was saved to your Library with an old version of the Sims 4. Please save this item again before sharing to the Gallery.

I have to press OK to get out of the message box and I then get a message as below...

There was an error uploading your item to The Gallery

Again have to press OK to get out of the box message.

These are all my own designed lots - not too old - Dec. 2015 on.

Hello .
I have been thinking again. There may be issues with your game, because you should be able to upload older builds without issues. There may be an issue with the lot that you are uploading. Is it only happening with a particular lot? Are your other lots uploading okay?

Simburian

@rosemow Yes I have just tried it with one of my older houses I've remodelled a bit so that must be the reason.

It is a bit annoying to be thought of plagiarising my own work though. I have filled up my other games' lots and don't want to change them so I had to start a new game and fill up Newcrest etc. again.

wickedstiles89

I've been having the same problem as @Mchap353
Has anyone figured it out yet? Nothing I do seems to be working and it's really frustrating

rosemow

wickedstiles89 wrote: »

I've been having the same problem as @Mchap353
Has anyone figured it out yet? Nothing I do seems to be working and it's really frustrating

Hello @wickedstiles89 .
You may like to press " me too" on the AHQ EA thread that refers to the issue or post feedback about your experiences there.
http://answers.ea.com/t5/The-Sims-4-Bug-Reports/OPEN-Download-Counter-not-working-correctly/m-p/5042435#M19663