Last night it seems that when i load my game i cannot lot into my account, it asks me to log in, but when i enter my password and email (which is correct) it keeps telling me i have an invalid password or email, i know both are right as i am always logged in (as i am for the forum), today the issue is continuing.
Does anyone have ideas what might be the problem? Also how do i fix this? i can't seem to access the store or receive achievements or anything. It allows me to play offline but that is it.
any suggestions or help would be really appreciated
Bebasim
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For a visual: https://kb.wisc.edu/page.php?id=15141
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I have Windows not a mac, i also have win 10 but use firefox. Does that make a difference?
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I did as per your instructions and found IE but there was nothing to delete there cache was empty. So i checked firefox and did the clear cache there as it was pretty banked up. Re-loaded the game and it's logged me in now.
Thank you so so very much for your prompt response and your help it's truly VERY much appreciated!!!
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You can't if your a new member to the forum but feel free to reply with your question and what you may need help with
It's all browser history. I have had issues with firefox unless I clear my browser . I don't use the launcher to log into the sims 3 web. I go to the web directly to download but I still have to clear all my internet browser history before downloading anything
Thank you @phoebebebe13 i actually found this out only yesterday. I had to re do it as i was unable to log into anything. So went through all the steps including deleting from IE and it was the only way it worked this time. So yes i guess it's good to know that all would be a suggestion to clear, as we really don't know what goes where from behind the scenes.
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Sometimes these things are indicative of a problem on EA's end and clear themselves up after a while. How long "a while" is can vary, especially on a holiday weekend. You might try changing your password to see if that helps, it has for some. Or then contact EA's Customer Support and see if there is something with your account that needs to be fixed or unfrozen on their end.
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https://kb.wisc.edu/page.php?id=15141
And if still no go, have you tried changing your password?
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That was the first time I have had problems using my browser of choice with Origin, but it appears their systems are optimized for IE. Note, some of the Origin apps time out using the Windows 10 Edge browser.
And again, it must be Internet Explorer (unless you are playing the Mac version of the game). Even if you never use IE yourself as a browser in favor of Edge or one of the others commonly available, and even if the IE browser is difficult to get access to (if you have Win 10 for example), the game still and always will use its resources. The game itself does not use the resources of Edge, Chrome, Firefox, etc. even if the player does.
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EDIT: I went back into Internet Explorer and was able to log into The Sims 3 website from there, but not from any other browser lol (I usually use Chrome)
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