Hey there, I see that you are very helpful on the boards and well, I need some help. I posted this as a comment in a post because there was no place for me to make my own post: can you help me? I've contacted EA and they labeled my issue resolved without ever even contacting me. My old laptop died and I'm trying to re-install all my Sims 3 stuff on my 2016 Macbook... the base game installed just fine, product code was there, but I can't install any EPs or SPs. It keeps telling me I need the starter bundle installed, but it won't let me install that, and when I do get an EP to start the installation process, my product code is missing and I no longer have the emails containing them (it was years ago and I seem to have accidentally deleted them thinking I no longer needed them). Is there any way to get ahold of EA or to fix this problem? Thanks.