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Anyone here have part of their game deleted from Origin?
phoebebebe13
Posts: 19,400 Member
We are getting reports of people missing part of their game because of the new origin update. So far it seems to be a pattern of people who bought game codes off of steam then registered them to origin, bought codes off ebay or possibly Amazon. Has anyone who bought codes directly through EA been effected?
According to a post by user igazor Origin is seeing these codes as a TOS violation. EA needs to fix this.
According to a post by user igazor Origin is seeing these codes as a TOS violation. EA needs to fix this.
Advisors on the EA Answers HQ board are telling players facing this with any games, not just TS3, that they are getting false positive TOS violations and EA is automatically removing their purchased and registered games/packs from their accounts as a result. Seems to have been brought about by an Origin update of a few days ago. Uninstalling and reinstalling is not going to fix that.
The recommendation here for those facing this with all legit game purchases that worked just fine before the recent Origin update from late last week/over the weekend has got to be to contact EA Customer Support. If you get an unhelpful support agent, ask to be escalated or walk away (figuratively) and try again.
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Thanks. I will pass that also to someone who has steam registered to origin and see if that will help them.
I just spoke to someone who bought their whole game on ebay and this is the notice EA gave them
The biggest problem seems to be those who purchased codes on Ebay. These codes may not be legit or already registered to another account. If you have purchased any of this game off ebay, I would contact the seller find out where those codes came from. Contact EA directly.
I know EA sells unused codes to Amazon to be registered to origin. These are legit codes. I have never heard of EA selling unused codes to Ebay sellers.
In the past few days I have launched the game several times to find EPs missing. I just shut down the game immediately and restart the Launcher. Occasionally I'll get a notice that new packs were found. Then I go to see which packs were checked off in the Launcher and they always were checked (but see below). I'm on patch 1.69. Once I confirm everything is checked off the game loads properly the next time it start it up. This has happened occasionally on 1.69 since that patch was released so I didn't think much of it.
However, I thought I had found a work around by setting the LoadOption.ini file security permissions to deny write permission for my account (so the Launcher can't change the settings when it "forgets" what I've previously checked off). To do this I followed Crinrict's tutorial about using this method to prevent the game filling the FeaturedItems folder with images (here). That's worked for me since last fall; I haven't had the Launcher forget my selected packs since then. So, I thought it odd that the Launcher suddenly started forgetting which packs I had selected in the Expansions and Stuff Packs tab. Maybe it's this Origin update? I don't know.
Anyhow, I haven't had any Steam purchased EPs, SPs, or base game disabled in my Origin library or on my computer. When finding packs haven't loaded, I essentially just restart the game, confirming that all my packs are selected in the Expansion and Stuff Packs tab.
If you read that letter above that someone got from EA, this seems to be people who bought codes off ebay that can not recover their game by any method. I suspect those codes have been used before , maybe registered twice and origin is now picking up on that. I was advised by people who are in contact with EA that if anyone has this issue you need to contact EA directly
as @TreyNutz and @GITTE2001 explained there is a way to recover if you purchased on steam and registered to origin. You can reboot your computer , uncheck and recheck items or uninstall and reinstall origin. All these things will fix the problem if you have purchased your game copies from an authorized dealer. Origin tends to mess up allot even for legit copies of the game and so glad I have the old version of the game that does not require origin or any drm . I think origin's new update is attacking all the illegitimate copies of the game (many purchased on ebay) to where they can't recover. It maybe messing with some legit copies but those seem to be able to recover.
Double check that UL entry in Origin. Origin shows me as owning the Limited version of UL and also shows a buy button for the regular version of UL. I bought UL from Steam. I have no idea if I actually bought the Limited Edition or whether Origin just thinks I did.
Origin messes up no doubt. I can't begin to tell you how many times I had to uninstall and reinstall origin once I added the sims 4 to my computer. I removed it all
as long as they haven't taken your game away since you bought your game from an authorized dealer your safe.
And yeah, I would personally never buy a computer game off Ebay. Sure you might get the game disks and account/install key. BUt that key has most likely already been used. So if there's an online component you'll never be able to use it. And this might happen to you if there's a launcher like Origin involved.
I was speaking to @igazor the game problems you were having are not the same as this issue that others are posting. Usually when people have issues with origin and have a legit copy of the game, uninstalling and reinstalling origin, checking and unchecking things and or rebooting your computer fixes the issues. I cant say for sure but you may have gone to extremes by uninstalling and reinstalling your game. Resetting game without having to uninstall etc might have fixed your game.
The problems these people are having is buying an illegitimate ep or eps off ebay or some other unauthorized dealer and having their whole game shut down
igazor was helping you and he told me whatever your issue was had nothing to do with TOS violation. I did not read the whole thread of your issues.
There are some that have issues with steam codes , they just checked and unchecked some things and their games when back to normal. Like I mentioned before legit copied of the game have no problems being able to recover their game. The people who are buying their games from unauthorized dealers ( ebay or some other source) that are having their accounts blocked
The subject here is players whose games and/or EP/SPs are removed from their accounts entirely on the EA side and find, upon contacting customer support, that their accounts are flagged and being investigated for Terms of Service (TOS) violations.
I have not see one report from a single player on this forum who has purchased the entire game from EA directly or from authorized resellers and who has faced a TOS investigation or is having their Origin accounts terminated.
We do not own this game. What we were provided with is a license to play it. When that license comes from an unauthorized place like an eBay re-seller, EA has the right to shut its use down at any time. Why today and not last month or last year, whether they may have had a kinder, gentler way to notify players as to what is happening and why, whether players with 19 authorized packs but 1 that might be in question should be offered a quick and painless way to fix that now, are all open to debate, but I'm still not seeing anything improper taking place here. I'm sorry, some players do not want to hear these things, but this is how game purchase and "ownership" works. Or at least how it works here.
The license to play this game is not transferable no matter which method was used to purchase the game. Period.
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yes. Especially if it's tied into origin. You can probably get away with buying used discs as long as it comes with the codes. You won't be able to register those disc codes if they were already registered to another account in origin. If you are one of those people who has the base game disc issued before 2012 that does not require origin you can add used discs eps with code and not play with origin. If you dont own that base game that does not require origin anything you buy used won't work
I would not worry about discs. This issue is specific to buying codes online though unauthorized dealers . Taking those codes and registering them to origin. EA will now block your account if you try to register unauthorized codes
The seller I bought the code from gave me another, but I haven't registered yet because I thought it might just be another invalid code. Does this mean if I register this code and it is invalid I will get auto banned?
I also received this response after I explained my issue and response from EA, I doubt it will offer much help to anyone though:
You provided the default answer of the support.
Problem seemed to be deeper and their key vendor manipulated with funds for a long time.
We are looking into this.
NRaas has moved!
Our new site is at http://nraas.net
"EA support made a template story cause the situation affected almost all resellers all over the world. There was a leackage of funds from the key vendor and someone at EA got mad. We have randomly disabled keys in the databases.
Our suppliers are trying to appeal this.
Have a good day!"
I don't know if he is BS-ing you. I do believe he is an unauthorized dealer however a few people I spoke to who bought from amazon and now Walmart disc purchase got hit. These are authorized codes from authorized vendors to sell EA games.
Showtime: Collector's Edition
Katy Perry Sweet Treats (my only SP)
(both bought from Amazon)
All my EP's came from Walmart.
I'm assuming that they were authorized dealers. I'm hoping EA can fix this... I hope.