I need every solution, preferably the one that works, you have to offer me. But I've already looked everywhere online and have tried everything. I ijust bought it yesterday and the Launcher just says, "Sims 3 Launcher has stopped working." And that's it. I can't play. I'm mad.
Here's what I tried:
- people say to go to the DC Cache file and delete missingdep.idx but I don't have this file in my computer.
- people say to bypass the launcher by going into the files and clicking TS3.exe but an error message pops up. It's not possible to launch the game this way.
- people say to run as administrator but it won't work like this either.
- I have uninstalled and reinstalled several times and I am currently installing again because someone told me that there would be an option to repair the launcher in Origin if I deleted the Launcher file. He lied.
- I have downloaded the Super Patcher to update my game to the most recent patch but this did not solve the problem either.
- A video on youtube suggested using a Windows Tweaking app thing but it took 2 hours and it didn't work.
This is beyond frustrating. This is something that shouldn't even be an issue but it is??? This should have been fixed forever ago but apparently it's been an issue since 2013. What am I doing wrong? What else haven't I tried?
0
Comments
Can you post you computer specs please
windows Key + R Key in the runbox type DxDiag, hit ok and save a copy of the text file to your desktop. Please copy and paste the text file in sections in several posts. The report will not fit in all one post its too large . Thank you
And okay, I'll post the specs.
System Information
------------------
Time of this report: 6/7/2015, 22:38:59
Machine name: QTPATOOTIE
Operating System: Windows 8.1 with Bing 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP 15 Notebook PC
BIOS: F.04
Processor: Intel(R) Celeron(R) CPU N2830 @ 2.16GHz (2 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 3986MB RAM
Page File: 2369MB used, 2321MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0F31&SUBSYS_21DE103C&REV_0E
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN15AB
Native Mode: 1366 x 768(p) (60.026Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3408 (English)
Driver Version: 10.18.10.3408
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: Thread group
Miracast: Not Supported by WiFi driver
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 1/17/2014 07:08:42, 19379200 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4C71-11CF-DC7E-D401B3C2C735}
Vendor ID: 0x8086
Device ID: 0x0F31
SubSys ID: 0x21DE103C
Revision ID: 0x000E
Driver Strong Name: oem17.inf:5f63e534a222b607:iVLV2M_w81:10.18.10.3408:pci\ven_8086&dev_0f31&subsys_21de103c
Rank Of Driver: 00DA0001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Sound Devices
-------------
Description: Speaker/HP (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C21DD&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7083 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/5/2013 23:47:54, 3707864 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7083 (English)
Driver Attributes: Final Retail
Date and Size: 11/5/2013 23:47:54, 3707864 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Stereo Mix (Realtek High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7083 (English)
Driver Attributes: Final Retail
Date and Size: 11/5/2013 23:47:54, 3707864 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
---------------------
Video Capture Devices
Number of Devices: 2
---------------------
FriendlyName: HP Webcam
Location: Front
SymbolicLink: \\?\usb#vid_064e&pid_9320&mi_00#6&2e5539e4&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Manufacturer: Microsoft
HardwareID: USB\VID_064E&PID_9320&REV_0104&MI_00,USB\VID_064E&PID_9320&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 6.3.9600.17217
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 6/21/2006 12:00:00 AM
Service: usbvideo
Class: Image
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: HP Webcam
Parent: USB\VID_064E&PID_9320\HF032B-T803-SE01-1-REV0104
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: Imaging
FriendlyName: CyberLink Webcam Splitter
Location: n/a
SymbolicLink: \\?\root#media#0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
Manufacturer: CyberLink
HardwareID: clwvd
DriverDesc: CyberLink WebCam Virtual Driver
DriverProvider: CyberLink
DriverVersion: 1.0.27893.6128
DriverDateEnglish: 1/28/2014 00:00:00
DriverDateLocalized: 1/28/2014 12:00:00 AM
Service: clwvd
Class: MEDIA
DevNodeStatus: 180200B[DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: n/a
Parent: HTREE\ROOT\0
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\clwvd,\Driver\PnpManager
ContainerCategory: n/a
I have the base game via discs, but thought it would be easier to just download via origin. I might uninstall and reinstall using the discs instead of origin
Original Program Files were under Electronic Arts. For some reason, when you download via origin it puts it under Origin Games. I created a folder called Electronic Arts. Put the sims files in there and made sure NONE of the expansion pack files were on the game. I then updated the game using the update file in the technical thread. After updating. I immediately checked to make sure the launcher worked.
your processor is slightly under powered to play the game but its your video card that will probably give you the most issue with this game. You have an integrated video card that is using your computer ram. The game needs a good dedicated video card that runs o its own ram. The games requirements are for a med level gaming desktop not laptop and laptops are weaker than desktop so you need a higher end gaming laptop to play this game properly . Your laptop is not designed for gaming and does not meet the requirements to play the game
yes disc or download you need origin to play this game.
You would have to test out what your computer can handle if it will run the game, but start with the base game only and test. There some eps I would not even play on your computer Pets, Seasons, Into the future and Island paradise need a good video card to play them. They are more demanding than some other eps but Pets is the most demanding.
I would check with hp for driver updates on your laptop model. Make sure the game is in native resolution 1366 x 768(p) (60.026Hz). Lower your settings in game settings. If you can get your computer to play the game make sure you invest in a laptop cooler if you don't own one
Good luck to you.
Store Install
Unlocked Stencils
random legacy
The launcher wont work if your computer cant play the game
did you patch the base game before trying to install eps again? Also if you added an expansion pack and the launcher would not open but the game was playing ok before the expansion pack your computer is telling you it cant handle that expansion pack and probably why the game wont open. If you already were running into graphical issues before adding the ep adding more eps will only make that issue worse.
Thanks for trying but I don't think you understood the problem.
I do understand your problem. Each computer is different and this game likes some computers more than others. Just because it played on a low spec computer you previously owned does not mean it will play on this one.
no two computers are the same. you could have several of your make and model computer some may play the game and some wont.
your best chances of getting this game to play properly is to own a gaming laptop or pc that meets the recommended requirements to play this game
You sound like a person who has a computer that can play the game. Op can not upgrade their laptop. OP does not have a computer that meets the requirements to play the game. This will cause the launcher to stop working. They were advised to troubleshoot. Update their drivers, remove eps and test the base game only first and see if the game will play and go from there. Some low end computers can not handle the super patch why op should be testing base game only to see if it will play with the 1.67 patch
I'm just gonna play Sims 4 and hope it gets more interesting in the future. I would plays Sims 2 but it won't install ;-;
Higher end pc have no issue playing it. Some are fine and others not at high speed. The game will get jerky in high speed for some. So the key is don't move the camera around in high speed. It plays fine on my gaming laptop and on my sons gaming desktop high speed is just awful.
do you have the sims 2 download Ultimate collection or are you trying to play on disc? If you don't have the download if you show ea proof you have the sims 2 they will give you a free download of the whole game. You then maybe able to play it or put the game in compatibility mode for xp or vista
http://help.ea.com/en/