I had gotten a new pc and had to install the EA App. When I did, I couldn't install any of my expansions for months. I complained about it and commented on support pages. A lot of other players had the same issue. Well, last week I went to check on the status... and low and behold I could download them. So I did. And I played them for a couple days. All was well.
I JUST played last night.
I go to play today... and I get the error "Game ownership disabled or deleted".
I click on the link for help, of course it's useless. None of it pertains to me. I have no windows updates. No driver updates. I wasn't banned. I checked my C drive, my game and all my saves are still there. I cleared my cache. Restarted my computer twice. I talked to TWO different reps in chat, both of which went through the same 🐸🐸🐸🐸 script with no help.
I am just sick and tired of going through this with EA and not having any kind of actual support. I get having the chat and following a script, I use to do that for a living. But for crying out loud, man, there's nothing more frustrating than spending the ONLY TWO HOURS of my day I HAVE TO RELAX trying to fix a stupid issue that shouldn't be happening.
I have bought and paid for my Sims games since I was 8 🐸🐸🐸🐸 years old.
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This happening is something that I dread, so I have actually considered looking for the discs of all the expansion packs and an external disc drive and see if there's a way to play the game offline..
Sub blogs: #01 Sunset Valley. #02: Lake Onebega #03: Sprottenham #04: Bewickton
They don't hate it, they just don't know how to the handle a game that has a 15 year old online system. The steam version is completely detached from EA's servers and works fine. I'd leave the game and launcher logged out and manually install content instead of relying on the launcher grabbing it from the store. The EA app itself should install the DLC and then you *should* be able to just launch the TS3W.exe in the instalation folder. I think the "you don't have access" bit is a EA app issue that sometimes happens.