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Stubborn Save
Jonny2go
Posts: 119 Member
I am at my wit's end. I have tried everything, and I don't know what to do. I wanted to look in my C:\Users\Steven\Documents\Electronic Arts\The Sims 4 folder and delete the thumbnailcache file, but right now, I only saw a Mods folder and a Trays folder. Did the file location move since we "upgraded" to the EA App?
I will say that I repaired the game before I looked in the folder I mentioned. Does repairing the game clear the cache?
Again, I don't know what I don't know.
I try to play a game, but it won't save.
This is where I'm at.
I will say that I repaired the game before I looked in the folder I mentioned. Does repairing the game clear the cache?
Again, I don't know what I don't know.
I try to play a game, but it won't save.
This is where I'm at.
Post edited by EA_Cade on
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Comments
When you say: 'I try to play a game, but it won't save.'
Does this mean you are ingame and it won't save or you want to play but it won't load?
What happens when you click 'play' in the EA app?
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I get a white screen when I try to create a new game/Sim.
When I bring the options menu up to save the game, it tells me I can't save the game because it is still loading the game.
Please help.
It's the best you open a post at EA Help
It's -> here
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Yes please, we have dedicated troubleshooting and bug tracking staff over on AHQ to help us best triage issues.