Ajay:
Hanan, I can see that the your order for this Sims 3 Seasons is failed.
Ajay:
That is the reason, you are not able to access the game.
Ajay:
Apparently, the issue in hand is more complicated then we anticipated. Due to nature of the issue, I will have to escalate it to our next level support team. Our next level support team will look into this issue and will reply through email as soon as it is possible.
I pre-ordered, the money was taken from my bank account, seasons has been sitting in my origin as pre-ordered, waiting for release, for months. I even got my email for special content. .___________________________.
I literally only bought the pre-order digital download so that I could download it at midnight!!!!!!!!!!!!! Otherwise I'd just wait a day or two and torrent it.
I am so angry right now. Origin certainly didnt inform me that there was a possibility i wouldnt be able to download it because too many other people were .... so annoyed right now. :evil:
Maybe Seasons is the most popular EP of the Sims 3 Franchise yet LOL I swear the computer servers at EA/Maxis/Origin better not have crashed on us due to heavy traffic! That would totally suck...like bad! Well, "No Season" Clubbers, we will hold it down, together, until we get it!
If their servers crashed my dads work is going to have some explaining to do (my dads work hosts ea and keeps their servers running)
The word for: a nail-shaped or rod-shaped piece with a spiral groove and a slotted or recessed head designed to be inserted into material by rotating (as with a screwdriver) and used for fastening pieces of solid material together...
Yes, that word to the machines with something sharp and sand-papery.
Sorry that some of you haven't been able to download it yet. I was surprise to get mines download a hour before midnight. I saw a few mention they got theirs before midnight too.
I'm really starting to think a lot of players purchased this game because I can't even download and I've been waiting starting from 12 midnight California time zone.
By now my game is ready for download with on issues.
I missed out on pre-ordering Seasons, so I have to search for the LE somewhere(at least my mom does because of school). Yay for physical(first time I said that )!
If you go to help on origin, and then click order history, what does it say? I'm curious because my seasons order says Order Submitted, but the rest of my games say order complete.
If you go to help on origin, and then click order history, what does it say? I'm curious because my seasons order says Order Submitted, but the rest of my games say order complete.
THIS IS THE ONLY RESPONSE I GOT WHEN CONTACTING EA THROUGH LIVE CHAT ABOUT NOT BEING ABLE TO DOWNLOAD...REALLY??
Shobhit:
Annalisa, we are recieving similar contacts and we have reported the issue to the developer's team so please don't worry, it will resolve soon.
yea i gave them the last 4 digits of the card number and they were like its not in our databases I was like really then explain the 39.99 charge to me they said contact your bank
===my full chat for those who care==
Shobhit:
Thanks for contacting EA Help! My name is Shobhit how may I help you?
you:
it is now 5:19 am and i am still unable to download the preordered pc download of sims 3 seasons
Shobhit:
I'll do my best to figure it out for you.
Shobhit:
Could you please provide me the order number
you:
xxxxxxxxxxx
Shobhit:
Thank you Annalisa
Shobhit:
Annalisa, we are recieving similar contacts and we have reported the issue to the developer's team so please don't worry, it will resolve soon.
you:
so what exactly does that mean?
Shobhit:
Annalisa, please don't worry, the problem is been reported with the client and we are trying to fix it soon.
you:
SO THERE REALLY WAS NO REASON TO PREORDER THE GAME? YOU PEOPLE SUCK!!
Shobhit:
I request you to refrain from using such inappropriate language. If we continue to receive such messages, I might be forced to end our chat session.
you:
LOOK I KNOW ITS NOT YOUR FAULT BUT THIS SITUATION IS MESSED UP YOU CANT EXPECT PEOPLE TO PRE ORDER A GAME AND WHEN IT COMES TO THE RELEASE DATE NOT EVEN BE ABLE TO DOWNLOAD IT
you:
YOU SAID YOU REPORTED AN ISSUE? IT HAD TO BE CLASSIFIED AS SOMETHING CANT YOU JUST TELL ME WHATS REALLY GOING ON? AT LEAST THEN ILL KNOW WHEN I MIGHT ACTUALLY GET TO PLAY THE GAME
Shobhit:
Please don't worry Annalisa, we are looked into the issue and will be fixed soon.
Shobhit:
If you need help with anything else, please feel free to
Comments
I have ordered ALL my sims games from origin. Except the base game. I never had this problem.
My favorite sims: TS3
Hanan, I can see that the your order for this Sims 3 Seasons is failed.
Ajay:
That is the reason, you are not able to access the game.
Ajay:
Apparently, the issue in hand is more complicated then we anticipated. Due to nature of the issue, I will have to escalate it to our next level support team. Our next level support team will look into this issue and will reply through email as soon as it is possible.
I pre-ordered, the money was taken from my bank account, seasons has been sitting in my origin as pre-ordered, waiting for release, for months. I even got my email for special content. .___________________________.
I am so angry right now. Origin certainly didnt inform me that there was a possibility i wouldnt be able to download it because too many other people were .... so annoyed right now. :evil:
If their servers crashed my dads work is going to have some explaining to do (my dads work hosts ea and keeps their servers running)
The word for: a nail-shaped or rod-shaped piece with a spiral groove and a slotted or recessed head designed to be inserted into material by rotating (as with a screwdriver) and used for fastening pieces of solid material together...
Yes, that word to the machines with something sharp and sand-papery.
By now my game is ready for download with on issues.
Yup! Nearly the same for me! (Except my pre-order was Oct 7)
Very frustrating! I spoke with Origin support and they gave me some run-around answers about why its not working. Grr!
Hm. Order submitted for mine as well
Shobhit:
Annalisa, we are recieving similar contacts and we have reported the issue to the developer's team so please don't worry, it will resolve soon.
They did the same to me too. Tried to tell me other things.
Shobhit:
Thanks for contacting EA Help! My name is Shobhit how may I help you?
you:
it is now 5:19 am and i am still unable to download the preordered pc download of sims 3 seasons
Shobhit:
I'll do my best to figure it out for you.
Shobhit:
Could you please provide me the order number
you:
xxxxxxxxxxx
Shobhit:
Thank you Annalisa
Shobhit:
Annalisa, we are recieving similar contacts and we have reported the issue to the developer's team so please don't worry, it will resolve soon.
you:
so what exactly does that mean?
Shobhit:
Annalisa, please don't worry, the problem is been reported with the client and we are trying to fix it soon.
you:
SO THERE REALLY WAS NO REASON TO PREORDER THE GAME? YOU PEOPLE SUCK!!
Shobhit:
I request you to refrain from using such inappropriate language. If we continue to receive such messages, I might be forced to end our chat session.
you:
LOOK I KNOW ITS NOT YOUR FAULT BUT THIS SITUATION IS MESSED UP YOU CANT EXPECT PEOPLE TO PRE ORDER A GAME AND WHEN IT COMES TO THE RELEASE DATE NOT EVEN BE ABLE TO DOWNLOAD IT
you:
YOU SAID YOU REPORTED AN ISSUE? IT HAD TO BE CLASSIFIED AS SOMETHING CANT YOU JUST TELL ME WHATS REALLY GOING ON? AT LEAST THEN ILL KNOW WHEN I MIGHT ACTUALLY GET TO PLAY THE GAME
Shobhit:
Please don't worry Annalisa, we are looked into the issue and will be fixed soon.
Shobhit:
If you need help with anything else, please feel free to