Got an email at midnight?
Been trying to download since?
Logged out and in several times?
The Seasons icon is still dimmed and telling you that the game is not yet released?
Did the hokey pokey and you turned yourself around?
Surprise surprise...
So have we :x
Alright, so this is now a bigger issue. It looks like most of us are from the east coast with a handful in the midwest(superstorm Sandy areas).
Go here: http://answers.ea.com/t5/The-Sims-3/The-Sims-3-Seasons-and-Origin-not-able-to-download-pre-ordered/m-p/194730#M8301
This website is
Answer HQ for Origin. Apparently there was a technical issue that cancelled our paid orders and refunded our money at midnight instead of allowing us to download.
There's an EA manager named eaursula who is working on the problem. Feel free to report any long your issues there. Be sure to check back for updates. THIS IS ONLY for this specific problem. DO NOT POST personal information publicly, anywhere.
Comments
I spoke to EA help about it. They checked my account and time zone. It's just that too many people are downloading the game at once.
Thank goodness it's free membership since I gave EA/Origin all my money!
I saw your conversation post. I think I might have had to tell the guy on the other end of the phone off!
It was so hard to not be explosive. I asked him the same question 4 different ways until he finally answered it! lol
ive only got my "Limited Edition" Stuff email... So youre one step ahead of me if you have your email with the code.. lol
and its almost 3am here =/
I agree. I am so tired of them releasing bogus games, bogus website coding (the FR issue is STILL there), bogus downloads. Seriously, they need to get people working there who don't make critical mistakes and that forgets about them. I mean, the least they can do is fix the problems or stop making mistakes that constantly need patching.
i COMPLETELY agree! Couldnt have said that better myself!
I am.
I can't even reach customer support on Origin...
It would be nice to get some mini compensation for this lol.
Oh well.
My favorite sims: TS3
Welcome!!!... in a messed up way. But we all find comfort in our misery in this thread lol