Home› Forum Archive› The Sims 4 Help Center Archive› PC / Mac - Bugs & Gameplay Issues
  • Categories
  • Discussions
  • Activity
  • Best Of...
    • Forum Announcement, Click Here to Read More From EA_Cade.

    We invest a lot of money into this game - please fix it!

    AprilDawnAprilDawn Posts: 795 Member
    in PC / Mac - Bugs & Gameplay Issues
    This game is just so incredibly glitchy and bugs/glitches/problems/issues that have been around for a long time never seem to get fixed. I had not played Sims 4 for months - decided to try again and same old bugs still there - still have the sims sinking into some strange water wormhole if you put the basketball hoop on a home lot - so that is unusable. Still have Sims walking around in the most ridiculous outfits with every accessory - even Llama heads - and with odd and duplicate names. Many of the aspirations and careers have glitches that you have to use a cheat to be able to complete. The list goes on and on and on. The lag gets worse and worse - I even finally had to put laptop mode on, even though I have a relatively new gaming laptop, to be able to play for more than an hour and even then it still lags. The game will not ever quit if you play for any length of time - it will just sit there - I have to restart my computer to be able to use it again. Every pack/patch just seems to make things worse.

    The relationship decay is the worst though - get so sick of have to reintroduce a sim to their own child - that is just ridiculous and destroys everything you spent time building up. The latest greatest issue is I had Zoe Patel move in with some of my sims - she got pregnant and when she had the baby - suddenly every relationship she had got set back to zero. I reloaded and tried again - did same thing. Tried again but this time I cheated up her needs and clicked on the bassinet to have the baby instead of waiting it out and then it was fine. OK - so I fixed that after several tries. Then my vampire sim uses her for sustenance (drinks her blood!) and she passes out and it happens again - she loses all of her relationships. I give up! It seems to have something to do with needs being down but I am not sure.

    It seems nothing in this game ever really gets fixed - many of us have all the packs and have spent a ton of money on this game and yet it just seems to get worse all the time. I was looking forward to Cats and Dogs - now I can only see more problems added and there are way too many already. I am not playing with any mods or CC - have repaired the game and done all the things we are always told to do over and over and over.

    Sorry for the rant but this gets soooooooooooo frustrating. With all the money we invest we should be able to expect a game that is not this screwed up. Makes you feel stupid for ever buying it or playing it. We should not have to depend on modders to fix the game - that is EA's job.

    Comments

    • Options
      rosemowrosemow Posts: 163,600 Member
      Hello
      I am sorry that you are having the lag.
      Could you please post your DxDiag info here, just to see if there may be something simmers can suggest that may help you as you are playing the game on your laptop.
      To gather a DXDIAG on your computer, do this :
      Press and hold the Windows key and the letter R on your keyboard
      You will see a Run box in the lower-left corner of your screen
      Type dxdiag in the text field
      Click OK
      Click the Save All Information button, found on the bottom of the DXDIAG report
      Then copy and paste the information from where you saved it, to pastebin https://pastebin.com
      and post the link to the file here

      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • Options
      ChazzzyChazzzy Posts: 7,166 Member
      edited November 2017
      The issues you mentioned are affecting many MANY players, myself included, so not sure why you were asked for your Diag. It’s not just you OP.

      And yes they do need to get a sense of urgency and fix these issues before I consider giving them any more of my money.
    • Options
      phoebebebe13phoebebebe13 Posts: 19,400 Member
      Chazzzy wrote: »
      The issues you mentioned are affecting many MANY players, myself included, so not sure why you were asked for your Diag. It’s not just you OP.

      And yes they do need to get a sense of urgency and fix these issues before I consider giving them any more of my money.

      We always ask for a DxDiag. Many are playing on low end computers. They will feel bugs far worse than someone who has a computer that meet requirements
    • Options
      rosemowrosemow Posts: 163,600 Member
      Chazzzy wrote: »
      The issues you mentioned are affecting many MANY players, myself included, so not sure why you were asked for your Diag. It’s not just you OP.

      And yes they do need to get a sense of urgency and fix these issues before I consider giving them any more of my money.

      Hello
      The simmer is experiencing lag in their game, and are having quitting issues. By looking at the DxDiag information it can be checked to see if there are hardware issues that may be causing this.
      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • Options
      AprilDawnAprilDawn Posts: 795 Member
      I am not a member of pastebin - can I not just copy/paste here? And the lag is only one issue - the other problems are not due to lag. Being the masochist I am - I reset my Sims 4 folder and repaired and all that stuff again and tried my game again - got the relationship with Zoe back up to propose only to find out that now apparently she is one of those sims you cannot marry because it says she is my employee which she is not! Seriously - even when they say these things were fixed - they are not.
    • Options
      rosemowrosemow Posts: 163,600 Member
      Hello
      You don’t need to have an account with pastebin to use the site.
      You can post the Dxdiag infornation here in posts if you would prefer. Either way is okay,
      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • Options
      CupidCupid Posts: 3,623 Member
      AprilDawn wrote: »
      Then my vampire sim uses her for sustenance (drinks her blood!) and she passes out and it happens again - she loses all of her relationships. I give up! It seems to have something to do with needs being down but I am not sure.

      one of the blood drinking options causes sims to forget all their relationships (on purpose), maybe that's what's going on? I haven't had an issue like this in my game
      HdLHa3j.png
      (◡‿◡✿)
    • Options
      AprilDawnAprilDawn Posts: 795 Member
      Thanks rosemow. Is there a character count for these posts? Do I need to post the whole Dxdiag? Is there any privacy concerns with posting it?
    • Options
      AprilDawnAprilDawn Posts: 795 Member
      Cyrus - oh - I did not know that - I never had the issue before and have played several vampires - seems an odd thing to do on purpose but I guess vampires are not exactly supposed to be nice! Thanks - maybe that is the issue there.
    • Options
      rosemowrosemow Posts: 163,600 Member
      AprilDawn wrote: »
      Thanks rosemow. Is there a character count for these posts? Do I need to post the whole Dxdiag? Is there any privacy concerns with posting it?

      You will need to break the information up into a number of posts. It would be best to post all the dxdiag. There isn’t any privacy concerns as the information is not personally identifiable.
      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • Options
      AprilDawnAprilDawn Posts: 795 Member
      System Information
      Time of this report: 11/5/2017, 14:01:37
      Machine name:
      Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.170914-0600)
      Language: English (Regional Setting: English)
      System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.
      System Model: 700G7C
      BIOS: P04ABA.046.140311.DK
      Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
      Memory: 8192MB RAM
      Available OS Memory: 8150MB RAM
      Page File: 3092MB used, 6849MB available
      Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 11
      DX Setup Parameters: Not found
      User DPI Setting: Using System DPI
      System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
      DxDiag Version: 6.03.9600.17415 64bit Unicode
      DxDiag Notes
      Display Tab 1: No problems found.
      Sound Tab 1: No problems found.
      Input Tab: No problems found.
      DirectX Debug Levels
      Direct3D: 0/4 (retail)
      DirectDraw: 0/4 (retail)
      DirectInput: 0/5 (retail)
      DirectMusic: 0/5 (retail)
      DirectPlay: 0/9 (retail)
      DirectSound: 0/5 (retail)
      DirectShow: 0/6 (retail)
      Display Devices
      Card name: AMD Radeon HD 7800M Series
      Manufacturer: Advanced Micro Devices, Inc.
      Chip type: AMD Radeon Graphics Processor (0x6825)
      DAC type: Internal DAC(400MHz)
      Device Type: Full Device
      Device Key: Enum\PCI\VEN_1002&DEV_6825&SUBSYS_C0D0144D&REV_00
      Display Memory: 5866 MB
      Dedicated Memory: 2026 MB
      Shared Memory: 3840 MB
      Current Mode: 1920 x 1080 (32 bit) (60Hz)
      Monitor Name: Generic PnP Monitor
      Monitor Model: SAMSUNG
      Monitor Id: SECD033
      Native Mode: 1920 x 1080(p) (59.999Hz)
      Output Type: Internal
      Driver Name:

      aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32

      ,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
      Driver File Version: 22.19.0162.0004 (English)
      Driver Version: 22.19.162.4
      DDI Version: 11.1
      Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
      Driver Model: WDDM 1.3
      Graphics Preemption: DMA
      Compute Preemption: DMA
      Miracast: Not Supported by Graphics driver
      Hybrid Graphics GPU: Not Supported
      Power P-states: Not Supported
      Driver Attributes: Final Retail
      Driver Date/Size: 4/24/2017 20:36:20, 1652832 bytes
      WHQL Logo'd: Yes
      WHQL Date Stamp:
      Device Identifier: {D7B71EE2-2B65-11CF-F977-72E0BCC2DB35}
      Vendor ID: 0x1002
      Device ID: 0x6825
      SubSys ID: 0xC0D0144D
      Revision ID: 0x0000
      Driver Strong Name: oem15.inf:cb0ae414ae3d92ca:WB64A_ati2mtag_R576:22.19.162.4:pci\ven_1002&dev_6825
      Rank Of Driver: 00DA2001
      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
      DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD

      DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
      Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1)

      Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)

      Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)

      Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
      {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1)

      Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0)

      Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0)

      Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=

      (0,0,0) Caps=
      {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=

      (0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=

      (0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=

      (0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=

      (0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=

      (0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0)

      Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0)

      Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0)

      Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0)

      Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0)

      Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0)

      Caps=
      D3D9 Overlay: Not Supported
      DXVA-HD: Not Supported
      DDraw Status: Enabled
      D3D Status: Enabled
      AGP Status: Enabled
    • Options
      AprilDawnAprilDawn Posts: 795 Member
      Sound Devices
      Description: Speakers (Realtek High Definition Audio)
      Default Sound Playback: Yes
      Default Voice Playback: Yes
      Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_144DC0D0&REV_1002
      Manufacturer ID: 1
      Product ID: 100
      Type: WDM
      Driver Name: RTKVHD64.sys
      Driver Version: 6.00.0001.7055 (English)
      Driver Attributes: Final Retail
      WHQL Logo'd: Yes
      Date and Size: 10/2/2013 21:37:02, 3678680 bytes
      Other Files:
      Driver Provider: Realtek Semiconductor Corp.
      HW Accel Level: Basic
      Cap Flags: 0xF1F
      Min/Max Sample Rate: 100, 200000
      Static/Strm HW Mix Bufs: 1, 0
      Static/Strm HW 3D Bufs: 0, 0
      HW Memory: 0
      Voice Management: No
      EAX(tm) 2.0 Listen/Src: No, No
      I3DL2(tm) Listen/Src: No, No
      Sensaura(tm) ZoomFX(tm): No
      Sound Capture Devices
      Description: Microphone (Realtek High Definition Audio)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
      Driver Name: RTKVHD64.sys
      Driver Version: 6.00.0001.7055 (English)
      Driver Attributes: Final Retail
      Date and Size: 10/2/2013 21:37:02, 3678680 bytes
      Cap Flags: 0x1
      Format Flags: 0xFFFFF
      Video Capture Devices
      Number of Devices: 1
      FriendlyName: SC-20FHL11146M
      Location: Front
      SymbolicLink: \\?\usb#vid_1210&pid_2625&mi_00#7&1519410f&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
      Manufacturer: Microsoft
      HardwareID: USB\VID_1210&PID_2625&REV_0022&MI_00,USB\VID_1210&PID_2625&MI_00
      DriverDesc: USB Video Device
      DriverProvider: Microsoft
      DriverVersion: 6.3.9600.17217
      DriverDateEnglish: 6/21/2006 00:00:00
      DriverDateLocalized: 6/21/2006 12:00:00 AM
      Service: usbvideo
      Class: Image
      DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
      ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
      ProblemCode: No Problem
      BusReportedDeviceDesc: SC-20FHL11146M
      Parent: USB\VID_1210&PID_2625\6&24ebce6f&0&4
      DriverProblemDesc: n/a
      UpperFilters: n/a
      LowerFilters: n/a
      Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
      ContainerCategory: Imaging
      DirectInput Devices
      Device Name: Mouse
      Attached: 1
      Controller ID: n/a
      Vendor/Product ID: n/a
      FF Driver: n/a

      Device Name: Keyboard
      Attached: 1
      Controller ID: n/a
      Vendor/Product ID: n/a
      FF Driver: n/a

      Device Name: Radio HID Mini-driver
      Attached: 1
      Controller ID: 0x0
      Vendor/Product ID: 0x04E8, 0x7101
      FF Driver: n/a

      Poll w/ Interrupt: No
      USB Devices
      + USB Root Hub
      | Vendor/Product ID: 0x8086, 0x1E2D
      | Matching Device ID: USB\ROOT_HUB20
      | Service: usbhub
      | Driver: usbhub.sys, 10/26/2017 15:51:40, 461144 bytes
      | Driver: usbd.sys, 11/17/2015 17:53:55, 27992 bytes
      |
      +-+ Generic USB Hub
      | | Vendor/Product ID: 0x8087, 0x0024
      | | Location: Port_#0001.Hub_#0001
      | | Matching Device ID: USB\Class_09
      | | Service: usbhub
      | | Driver: usbhub.sys, 10/26/2017 15:51:40, 461144 bytes
      | | Driver: usbd.sys, 11/17/2015 17:53:55, 27992 bytes
      Gameport Devices
      PS/2 Devices
      + Standard PS/2 Keyboard
      | Matching Device ID: *PNP0303
      | Service: i8042prt
      | Driver: i8042prt.sys, 11/4/2014 01:54:54, 108544 bytes
      | Driver: kbdclass.sys, 11/4/2014 14:25:09, 59712 bytes
      |
      + Samsung TouchPad Input Device
      | Matching Device ID: *etd0b00
      | Upper Filters: ETD
      | Service: i8042prt
      | Driver: ETD.sys, 9/10/2013 15:37:02, 358192 bytes
      | Driver: ETDCtrl.exe, 9/13/2013 13:13:32, 2894152 bytes
      | Driver: ETDApix.dll, 9/13/2013 13:13:40, 2307912 bytes
      | Driver: ETDCmds.dll, 9/13/2013 13:13:42, 2403656 bytes
      | Driver: ETDUninst.dll, 9/13/2013 13:13:44, 2214216 bytes
      | Driver: ETDUn_inst.exe, 9/13/2013 13:13:36, 2444104 bytes
      | Driver: ETDMcpl.dll, 9/13/2013 13:13:44, 9489224 bytes
      | Driver: ETDApi.dll, 9/13/2013 13:13:38, 2261320 bytes
      | Driver: ETDFavorite.dll, 9/13/2013 13:13:42, 2278216 bytes
      | Driver: ETDDeviceInformation.exe, 9/13/2013 13:13:34, 2392392 bytes
      | Driver: ETDCtrlHelper.exe, 9/13/2013 13:13:34, 2249032 bytes
      | Driver: ETDApi32.dll, 9/13/2013 13:13:40, 1663304 bytes
      | Driver: ETDService.exe, 9/6/2013 13:51:18, 100104 bytes
      | Driver: ETD_DLL.dll, 9/13/2013 13:13:46, 2235720 bytes
      | Driver: ETDTouch.exe, 7/15/2013 18:28:34, 100144 bytes
      | Driver: Button_ClickPad.avi, 3/28/2013 14:43:36, 308920 bytes
      | Driver: Button_SmartPad.avi, 3/28/2013 14:43:38, 287158 bytes
      | Driver: CursorMove_Inertia.avi, 3/28/2013 14:43:36, 273710 bytes
      | Driver: DnD01.avi, 7/1/2013 20:17:20, 509429 bytes
      | Driver: DnD02.avi, 7/1/2013 20:17:20, 293108 bytes
      | Driver: DnD03.avi, 7/1/2013 20:17:20, 253102 bytes
      | Driver: Edge_Auto.avi, 7/1/2013 20:17:20, 1829126 bytes
      | Driver: Edge_Circular.avi, 3/28/2013 14:43:36, 1510538 bytes
      | Driver: Edge_Inertial.avi, 3/28/2013 14:43:38, 1281532 bytes
      | Driver: Edge_Scroll.avi, 3/28/2013 14:43:36, 1922590 bytes
      | Driver: Edge_Scroll_Once.avi, 3/28/2013 14:43:38, 1038524 bytes
      | Driver: Fastkeys.avi, 3/28/2013 14:43:38, 660888 bytes
      | Driver: Rotation_Twist.avi, 3/28/2013 14:43:36, 497300 bytes
      | Driver: Scroll_Auto.avi, 7/1/2013 20:17:20, 1557120 bytes
      | Driver: Scroll_Inertial.avi, 6/27/2013 09:51:10, 1519304 bytes
      | Driver: Scroll_No_FreeScroll.avi, 7/1/2013 20:17:20, 893096 bytes
      | Driver: Scroll_Only_V.avi, 3/28/2013 14:43:36, 944680 bytes
      | Driver: Swipe_2F_LR_PageUpDown.avi, 3/28/2013 14:43:38, 779626 bytes
      | Driver: Swipe_3F_Down_SwitchWnd.avi, 3/28/2013 14:43:36, 392624 bytes
      | Driver: Swipe_3F_LR_PageupDown.avi, 3/28/2013 14:43:36, 813836 bytes
      | Driver: Swipe_3F_Up_Computer.avi, 3/28/2013 14:43:36, 322098 bytes
      | Driver: Swipe_3F_UpDown_SlideShow.avi, 3/28/2013 14:43:38, 1160506 bytes
      | Driver: Swipe_4F_Down_Desktop.avi, 3/28/2013 14:43:38, 361642 bytes
      | Driver: Swipe_4F_Down_SwitchWnd.avi, 3/28/2013 14:43:36, 1350638 bytes
      | Driver: Swipe_4F_Up_Desktop.avi, 3/28/2013 14:43:36, 317530 bytes
      | Driver: Swipe_4F_Up_SwitchWnd.avi, 3/28/2013 14:43:36, 947004 bytes
      | Driver: Tapping_1F.avi, 3/28/2013 14:43:38, 165402 bytes
      | Driver: Tapping_2F_Middle_Button.avi, 3/28/2013 14:43:36, 498304 bytes
      | Driver: Tapping_2F_Popup.avi, 3/28/2013 14:43:36, 362836 bytes
      | Driver: Zooming.avi, 3/28/2013 14:43:36, 821884 bytes
      | Driver: Clicking_2F.avi, 3/28/2013 14:43:36, 161730 bytes
      | Driver: Scroll_Reverse_H.avi, 7/1/2013 20:17:20, 453072 bytes
      | Driver: Scroll_Reverse_V.avi, 7/1/2013 20:17:20, 485072 bytes
      | Driver: Win81EdgeSwipe_Left.avi, 7/8/2013 17:23:34, 602112 bytes
      | Driver: Win8EdgeSwipe_Right.avi, 3/28/2013 14:43:36, 188036 bytes
      | Driver: Win8EdgeSwipe_Top.avi, 3/28/2013 14:43:36, 352394 bytes
      | Driver: ETDSimpleUI.exe, 9/6/2013 13:51:16, 2087688 bytes
      | Driver: ETDSimpleUI_Win8.exe, 9/6/2013 13:51:18, 2089224 bytes
      | Driver: i8042prt.sys, 11/4/2014 01:54:54, 108544 bytes
      | Driver: mouclass.sys, 11/4/2014 14:25:09, 51008 bytes
      |
      + HID-compliant mouse
      | Vendor/Product ID: 0x046D, 0xC077
      | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
      | Service: mouhid
      | Driver: mouhid.sys, 11/4/2014 01:54:47, 30208 bytes
      | Driver: mouclass.sys, 11/4/2014 14:25:09, 51008 bytes
    • Options
      phoebebebe13phoebebebe13 Posts: 19,400 Member
      @rosemow this is an older AMD laptop. I'm going to page @chesterbigbird for this
    • Options
      AprilDawnAprilDawn Posts: 795 Member
      Thanks all for looking into it. I keep getting spam blocked so could not post the whole Dxdiag.
    • Options
      phoebebebe13phoebebebe13 Posts: 19,400 Member
      Your welcome. Chester is better at reading the older AMD hardware than I am. She should be on the forum soon
    • Options
      chesterbigbirdchesterbigbird Posts: 8,581 Member
      @AprilDawn
      You do have a older laptop from 2012 and it could be showing it's age.
      technically you should be able to run the game on low/medium settings but not at 1080p which is what your laptop is.
      I would suggest using a lower resolution, and have you ever had you laptop cleaned? (the inside) you could be getting higher temperatures which can throttle the cpu which could be causing lag.
      i7 6700K
      16GB hyper X fury
      MSI GTX 1080
      MSI gaming M5 mobo
      Evga 750 supernova
      Corsair hydro h110i GT
      Corsair obsidian 750D
      500GB SSD
      6TB Seagate Barracuda Pro
      LG 34" ultra wide


    • Options
      AprilDawnAprilDawn Posts: 795 Member
      Thanks! I have put it in laptop mode and that does help - it will still lag some if I play for a long time. It probably does need to be cleaned because we do have cats and yes - it gets hot playing Sims 4. I thought Sims 4 was designed for lower end computers though - that that is why there is all the culling. I have no problems playing other games like Dragon Age or Witcher. Can't afford a new one right now so will look into getting it cleaned to see if that helps.
      Thanks to all for the help - really do appreciate all the people that help out with bugs and the modders that make the game playable - just wish EA would do more to actually fix their own game - the homework glitch is even still there - everyone freezing when someone doing homework talks to anyone - sigh.
    • Options
      rosemowrosemow Posts: 163,600 Member
      It is good that putting it into laptop mode has helped. I hope that the cleaning of your computer will help .
      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • Options
      DivieOwlDivieOwl Posts: 1,161 Member
      AprilDawn wrote: »
      Thanks! I have put it in laptop mode and that does help - it will still lag some if I play for a long time. It probably does need to be cleaned because we do have cats and yes - it gets hot playing Sims 4. I thought Sims 4 was designed for lower end computers though - that that is why there is all the culling. I have no problems playing other games like Dragon Age or Witcher. Can't afford a new one right now so will look into getting it cleaned to see if that helps.
      Thanks to all for the help - really do appreciate all the people that help out with bugs and the modders that make the game playable - just wish EA would do more to actually fix their own game - the homework glitch is even still there - everyone freezing when someone doing homework talks to anyone - sigh.

      If the sim queues up to do homework on their own, I've found that cancelling that and then me queuing them up to do homework stops the freezing when they talk to others. See if that helps with the homework bit.
    Sign In or Register to comment.
    Return to top