Origin issue

simlish1 · October 2017

Anybody else having issues connecting to the gallery in game?
No issues with anti-virus programs. My game took a little longer to load today and when I click on the gallery it says I'm unable to reconnect. Internet is plugged into PC and works so I haven't a clue how to fix it lol. Any ideas?

rosemow · October 2017

Hello
Try shutting down your computer completely. Then restart the computer and see if the issue remains.

Cellardweller · October 2017

I'm having the same problem. Right in the middle of searching the gallery it said it couldn't connect and as of yet still can't. Tried updating Origin, restarting computer, everything...

rosemow · October 2017

Hello
I have just checked and am unable to connect either. There may be maintenance taking place or server issues. You may need to try again later.

ArielleKendell · October 2017

I'm having the same issues too. I have removed all my cc and mods, repaired the game through Origin, restarted my computer and still nothing. I spoke to someone from EA and all the advice they gave me was to play with a wired connection instead of wireless. This didn't fix anything.

rosemow · October 2017

ArielleKendell wrote: »

I'm having the same issues too. I have removed all my cc and mods, repaired the game through Origin, restarted my computer and still nothing. I spoke to someone from EA and all the advice they gave me was to play with a wired connection instead of wireless. This didn't fix anything.

Hello
It sounds like the issue is affecting other simmers also, so it would be best to try connecting a little later on, when the issue may be fixed.

EA_Mage · October 2017

Hi all,

Just wanted to jump in here to let you know that we are aware of the current connection/log in issues with the Gallery.

The issue is being investigated and as soon as we have further info, I'll let you know.

Thanks.

rosemow · October 2017

EA_Mage wrote: »

Hi all,

Just wanted to jump in here to let you know that we are aware of the current connection/log in issues with the Gallery.

The issue is being investigated and as soon as we have further info, I'll let you know.

Thanks.

Hello

Thankyou very much for the information

simlish1 · October 2017

Thank you guys. I'm glad it's not just me lol

JasonRMJ · October 2017

server overload I guess..

pammiechick · October 2017

Wanted to chime in here that I'm having the same issue. Glad this is here and will be watching and hoping it gets fixed soon!

Simburian · October 2017

Yes I have the issue too. I did think it was because I cancelled my order of Cats and Dogs because of a lost debit card and changing my payment method so interested to hear other people are getting the problem as well and not only me.

xDeeDeeRamoneX · October 2017

Yeah, I thought it was my game because I had just installed Get to Work and Get Together. Glad it's not just me ^^

kreatora · October 2017

No one in the world can connect to the Gallery. There is a fuss on all forums including mine Polish forum.
Probably the server crashed

ArielleKendell · October 2017

UPDATE: The problem has now changed for me. Instead of simply saying I am unable to connect to the internet, it has now updated to one or more of the Sim's online services are offline and I should try again later. I'm taking this as a sign that EA is working on the problem. For me, the gallery and online services have been offline all day. I hope it comes back soon.

Katess99 · October 2017

> @ArielleKendell said:
> UPDATE: The problem has now changed for me. Instead of simply saying I am unable to connect to the internet, it has now updated to one or more of the Sim's online services are offline and I should try again later. I'm taking this as a sign that EA is working on the problem. For me, the gallery and online services have been offline all day. I hope it comes back soon.

*** Yes, my game is also saying that too. Hope it is sorted soon. :smile:

kreatora · October 2017

It is fixed ! Gallery is working!
Thank you EA

ArielleKendell · October 2017

Yeah, it's working for me here in the UK now too. Thank you EA! x

xDeeDeeRamoneX · October 2017

Working for me as well! Also my game loads at its normal speed again, it took a lot longer than normal earlier. Possibly because it was trying to connect and couldn't? Anyways it's fixed, back to simming :D

Imaryter2B · November 2017

Yeah...no. Mine just started with this problem. Never had any problems reconnecting before. Have tried everything suggested. Could EA please post a fix?

rosemow · November 2017

Imaryter2B wrote: »

Yeah...no. Mine just started with this problem. Never had any problems reconnecting before. Have tried everything suggested. Could EA please post a fix?

Hello @Imaryter2B
Other simmers are also having issues with the gallery and connecting today. There may be server issues or maintenance being done.

Simburian · November 2017

On the website I got asked to put the verification code they sent to my email account. Security issues? I had cleared out all my cookies though beforehand. Verification code got me connected.

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Origin issue

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