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  DivieOwl Posts: 1,161 Member

  September 2017

  Painterroy58 wrote: »

  I have recently changed to a new computer and when I go to download my house and my family, nothing shows up in MY Gallery. I went back to the old computer and they were there. Isn't the my gallery saves on my online account and shouldn't they be downloadable to a different computer?

  
  You're gallery or your library? Because library is from the Tray folder and if you haven't transferred it to the new computer, you won't see the things saved on your old computer. You're gallery, those are uploaded to the server and should show on any computer.

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  Painterroy58 Posts: 136 Member

  September 2017

  Can you transfer the folder from a Mac to a PC?

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  DivieOwl Posts: 1,161 Member

  September 2017

  Painterroy58 wrote: »

  Can you transfer the folder from a Mac to a PC?

  
  I'm not sure, I've never owned a MAC. You could just upload everything you want to your gallery then download onto new computer, or @rosemow might know. Or ask over in the MAC section.

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  PsychoSimXX Posts: 4,403 Member

  September 2017

  That depends on if you are meaning your library instead of the gallery because they are not the same thing. If you uploaded it onto the gallery, then yes you should be able to download them from the gallery onto your new computer. If you just saved them to your library and NOT upload them, then you need to transfer your tray folder from your old computer to your new one. To do this go to Documents\Electronic Arts\The Sims 4 and copy the Tray folder onto a flash drive, dropbox or whatever you choose to use. Then paste it into the same location on your new computer.

  
  
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  rosemow Posts: 163,605 Member

  September 2017

  DivieOwl wrote: »

  Painterroy58 wrote: »

  Can you transfer the folder from a Mac to a PC?

  
  I'm not sure, I've never owned a MAC. You could just upload everything you want to your gallery then download onto new computer, or @rosemow might know. Or ask over in the MAC section.

  
  Hello @Painterroy58
  You can transfer your saves and tray folders from your Mac to your PC . Make a copy of your saves and tray folders that are in your documents -electronic arts -sims 4 folder that are on your Mac, and place it on an external drive. Then replace the saves and tray folders that are in the sims 4 folder on your pc, with the ones that are on the external drive.

  
  http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
  http://tinyurl.com/OneRoomOneWeek
  http://tinyurl.com/rosemow
  My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase

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  stilljustme2 Posts: 25,082 Member

  September 2017

  What @rosemow said -- also if you have both computers linked to a cloud storage service (like Dropbox or Google Drive) you might be able to use that as well if the file size isn't too large (some services have limits -- I think Dropbox is 2GB free storage).

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  Painterroy58 Posts: 136 Member

  September 2017

  Thanks for the info!

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  rosemow Posts: 163,605 Member

  September 2017

  You're welcome

  
  http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
  http://tinyurl.com/OneRoomOneWeek
  http://tinyurl.com/rosemow
  My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase

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