Game slows and freezes

thewaif99 · June 2017

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EVR Power Information
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Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

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Diagnostics
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Windows Error Reporting:
+++ WER0 +++:
Fault bucket 120529839748, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AUDIODG.EXE
P2: 10.0.14393.0
P3: 5789999e
P4: tbb_waves.dll
P5: 4.4.2015.728
P6: 55b7a86b
P7: 40000015
P8: 000000000002f961
P9:
P10:

+++ WER1 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AUDIODG.EXE
P2: 10.0.14393.0
P3: 5789999e
P4: tbb_waves.dll
P5: 4.4.2015.728
P6: 55b7a86b
P7: 40000015
P8: 000000000002f961
P9:
P10:

+++ WER2 +++:
Fault bucket 129331074537, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0

Problem signature:
P1: OSProfileCollector.exe
P2: 2.0.2.1835
P3: 583BE11A
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER3 +++:
Fault bucket 120680213770, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: OSProfileCollector.exe
P2: 2.0.2.1835
P3: 583be11a
P4: ntdll.dll
P5: 10.0.14393.479
P6: 5825887f
P7: c0000005
P8: 00000000000689fc
P9:
P10:

+++ WER4 +++:
Fault bucket 108952279179, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Dropbox.exe
P2: 27.4.22.0
P3: 59151be2
P4: ntdll.dll
P5: 10.0.14393.479
P6: 58256ca0
P7: c0000005
P8: 0005f5eb
P9:
P10:

+++ WER5 +++:
Fault bucket 127908317896, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.14393.1198
P2: 80246019
P3: 84FE5B3B-BF64-477C-9D47-1085A30EFEFA
P4: Download
P5: 1
P6: 0
P7: 0
P8: Update;taskhostw
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0

+++ WER6 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.14393.1198
P2: 80246019
P3: 84FE5B3B-BF64-477C-9D47-1085A30EFEFA
P4: Download
P5: 1
P6: 0
P7: 0
P8: Update;taskhostw
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0

+++ WER7 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.14393.1198
P2: 80246019
P3: 84FE5B3B-BF64-477C-9D47-1085A30EFEFA
P4: Download
P5: 1
P6: 0
P7: 0
P8: Update;taskhostw
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0

+++ WER8 +++:
Fault bucket 127908305455, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.14393.1198
P2: 80246019
P3: 3A623883-D71B-43B6-AB26-914187BAEC32
P4: Download
P5: 1
P6: 0
P7: 0
P8: Update;taskhostw
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0

+++ WER9 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.14393.1198
P2: 80246019
P3: 3A623883-D71B-43B6-AB26-914187BAEC32
P4: Download
P5: 1
P6: 0
P7: 0
P8: Update;taskhostw
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0

rosemow · June 2017

Hello @thewaif99
Try updating your amd Radeon graphics card drivers and see if that helps the issues.
Also go to Windows Update and make sure that your computer is up to date.

thewaif99 · June 2017

Thank you. I have done that. I read on the forums also that if you have a lot of items in your house or household inventory that could cause this also. I had the the Life Aspiration about having my home be worth $350,000. I added a basement and a fourth floor to get my house value to $350,000. Once I achieved the aspiration, I deleted a lot of the items I didn't want in the first place. Do you recommend deleting the basement and 4th floor as well? I don't really mind. But I plan on purchasing some additional game packs soon--dining out, backyard and kids room packs--but I am worried that getting the packs and putting new items in my house may cause this to happen again.

rosemow · June 2017

thewaif99 wrote: »

Thank you. I have done that. I read on the forums also that if you have a lot of items in your house or household inventory that could cause this also. I had the the Life Aspiration about having my home be worth $350,000. I added a basement and a fourth floor to get my house value to $350,000. Once I achieved the aspiration, I deleted a lot of the items I didn't want in the first place. Do you recommend deleting the basement and 4th floor as well? I don't really mind. But I plan on purchasing some additional game packs soon--dining out, backyard and kids room packs--but I am worried that getting the packs and putting new items in my house may cause this to happen again.

Hello
It is good that removing the items helped with the issue.
You could keep the basement and 4th floor but not put a lot of items on these levels,

thewaif99 · June 2017

Thanks. I have done everything you said. The game still freezes after 60-90 minutes playing time. I thought I saw something about decreasing graphics setting or go from 64 bit to 32 bit might help. Can you explain how to do this?

rosemow · June 2017

thewaif99 wrote: »

Thanks. I have done everything you said. The game still freezes after 60-90 minutes playing time. I thought I saw something about decreasing graphics setting or go from 64 bit to 32 bit might help. Can you explain how to do this?

Hello @thewaif99
To switch back to 32 bit mode, do this :
Go to Game Library in Origin . Right click on The Sims 4 picture.
Click on “Game Properties”. Click on Advanced Launch options.
Change the “When launching this Game” setting to “The Sims 4 32-bit

You can decrease the graphics settings in -game in the graphics settings section of game options

thewaif99 · June 2017

For me the freezing seems to happen right after I go from build mode back to live mode.

rosemow · June 2017

thewaif99 wrote: »

For me the freezing seems to happen right after I go from build mode back to live mode.

It may be connected with the number of sims that you are playing in your household, the freezing going into live mode.

thewaif99 · June 2017

OK, thanks. I have four Sims. Two adults and two children. Today I am unable to play for more than 5 minutes. The game keeps freezing and is 'not responding'. I wait 15-20 minutes and task manager out of it.

rosemow · June 2017

thewaif99 wrote: »

OK, thanks. I have four Sims. Two adults and two children. Today I am unable to play for more than 5 minutes. The game keeps freezing and is 'not responding'. I wait 15-20 minutes and task manager out of it.

Have you updated your graphics drivers since you posted your dxdiag information? The drivers are from 2016 and there are drivers that have been released since then. Updating may help with your isssues.

thewaif99 · June 2017

Oh yes, I did update the AMD radeon drivers.

rosemow · June 2017

thewaif99 wrote: »

Oh yes, I did update the AMD radeon drivers.

That is good

Try also seeing if either windowed or full screen mode helps the issue.
I will also ask @phoebebebe13 to check your dxdiag information.

thewaif99 · June 2017

Yes, I have been playing in windowed mode ever since the game froze and took up the entire screen. Even when I pulled up task manager, it was behind the frozen screen. Anyway, I updated AMD graphics driver, graphics driver updates suggested by Intel and graphics driver updates suggested by Dell. I cannot play 1 minute now. The game freezes with the first click to get a Sim to perform an action. I did the right click on the game icon and decreased from 64 bit to 32 bit. I also saw the option to repair and I clicked this as well. At this point, I am giving up. I will definitely return the Dell "gaming computer" that cost $1600. It certainly is of no use.

rosemow · June 2017

thewaif99 wrote: »

Yes, I have been playing in windowed mode ever since the game froze and took up the entire screen. Even when I pulled up task manager, it was behind the frozen screen. Anyway, I updated AMD graphics driver, graphics driver updates suggested by Intel and graphics driver updates suggested by Dell. I cannot play 1 minute now. The game freezes with the first click to get a Sim to perform an action. I did the right click on the game icon and decreased from 64 bit to 32 bit. I also saw the option to repair and I clicked this as well. At this point, I am giving up. I will definitely return the Dell "gaming computer" that cost $1600. It certainly is of no use.

I am sorry that you are having these issues. Are you having computer issues when not playing the game ?

thewaif99 · June 2017

Honestly, I only bought this computer specifically to play the Sims 4 on. But I haven't had any issue getting online to the forums, checking email, going to the Dell website to download drivers, or the Intel website to download drivers. My virus scan runs without incident and has found no issues during the scan.

phoebebebe13 · June 2017

thewaif99 wrote: »

Yes, I have been playing in windowed mode ever since the game froze and took up the entire screen. Even when I pulled up task manager, it was behind the frozen screen. Anyway, I updated AMD graphics driver, graphics driver updates suggested by Intel and graphics driver updates suggested by Dell. I cannot play 1 minute now. The game freezes with the first click to get a Sim to perform an action. I did the right click on the game icon and decreased from 64 bit to 32 bit. I also saw the option to repair and I clicked this as well. At this point, I am giving up. I will definitely return the Dell "gaming computer" that cost $1600. It certainly is of no use.

If you can return this laptop I would.They charged you $1600 for this laptop? It's not a gaming computer. The processor is only dual core (you need a quad core) and the AMD card is lower end. They overcharged you for hardware that does not meet the recommended requirements to run this game. They will advertise computers as "Gaming" when they are not for gaming. This game's requirements is for a mid range gaming desktop. Laptops are weaker. You need a higher end gaming laptop to equal the requirements on desktop. For $1600 you could have gotten a much better laptop. If you return this laptop, come back and ask us. We can help you find a computer that should last this whole game as it adds more and more.

rosemow · June 2017

Thankyou for checking the DxDiag information @phoebebebe13

phoebebebe13 · June 2017

Your very welcome @rosemow

thewaif99 · June 2017

phoebebe13 If you could recommend a better laptop to play The Sims 4 on, I would appreciate it.

rosemow · June 2017

thewaif99 wrote: »

phoebebe13 If you could recommend a better laptop to play The Sims 4 on, I would appreciate it.

Hello @thewaif99
It would be good to post on a thread in the Sims 4 Tech section of the forums, your budget and the country where you live. Phobebebe13 and other simmers will offer help and suggestions on a new computer . The link is
http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions

thewaif99 · June 2017

Perfect! Thanks!

rosemow · June 2017

thewaif99 wrote: »

Perfect! Thanks!

You're welcome

phoebebebe13 · June 2017

thewaif99 wrote: »

phoebebe13 If you could recommend a better laptop to play The Sims 4 on, I would appreciate it.

I did and posted to you here http://forums.thesims.com/en_US/discussion/918955/laptop-suggestions#latest

The Sims Forums

Game slows and freezes

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