Was playing last night, and all my EP and the High End Loft SP were installed and working properly. I go to sign in this morning, and I find this:
I've already tried to Repair the game three times. And it wont let me reinstall the EP because Origin says they already are installed. Other then a complete uninstall/reinstall... is there anyway I can fix this?
Fear not the fae, for they are harmless. Anger not the fae, beware their wraith. Harm not the fae, fear the Faerie Knight.
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@igazor input thanks!
NRaas has moved!
Our new site is at http://nraas.net
NRaas has moved!
Our new site is at http://nraas.net
If the problem is on EA's end there is nothing we can do here to fix it. EA is more active in this forum linked below
This is for Origin Problems http://answers.ea.com/t5/Origin-Support/ct-p/origin-support-en
Sims 3 http://answers.ea.com/t5/The-Sims-3/bd-p/the-sims-3
Your welcome. That's the best place to post . The more people complain the sooner it will probably get fixed. Especially if they are made aware allot of people are having same problem. This forum is more for players helping players and we who help in tech here can't fix EA problems
The problem seems to be on EA's end. They have to fix it.
> Christopher69B wrote: »
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> Did anyone manage to fix this issue? cause im having the same problem even after reinstalling the entire game and also reinstalling origin. restarting my computer didn't help either.
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> The problem seems to be on EA's end. They have to fix it.
hopefully its fixed soon. ive also had more expansion packs disappear. this happened after updating to the latest version of origin.
Reinstalling the game fixed it for me. If that didn't help you, then I'm not sure what you can do on your end. Try contacting EA?
> Christopher69B wrote: »
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> Did anyone manage to fix this issue? cause im having the same problem even after reinstalling the entire game and also reinstalling origin. restarting my computer didn't help either.
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> Reinstalling the game fixed it for me. If that didn't help you, then I'm not sure what you can do on your end. Try contacting EA?
I've even downgraded to a older version of origin but it's still the same, and I've already contacted EA but they weren't much help. I could reinstall my game again but I honestly don't think it's going to work. I've already reinstalled all of my 11 expansion packs but it's not changed anything.
The recommendation here for those facing this with all legit game purchases that worked just fine before the recent Origin update from late last week/over the weekend has got to be to contact EA Customer Support. If you get an unhelpful support agent, ask to be escalated or walk away (figuratively) and try again.
NRaas has moved!
Our new site is at http://nraas.net
so glad I dont play with origin.
> Advisors on the EA Answers HQ board are telling players facing this with any games, not just TS3, that they are getting false positive TOS violations and EA is automatically removing their purchased and registered games/packs from their accounts as a result. Seems to have been brought about by an Origin update of a few days ago. Uninstalling and reinstalling is not going to fix that.
> The recommendation here for those facing this with all legit game purchases that worked just fine before the recent Origin update from late last week/over the weekend has got to be to contact EA Customer Support. If you get an unhelpful support agent, ask to be escalated or walk away (figuratively) and try again.
Mine was also working fine before the recent origin update I've even downgraded to a lower version and it's still doing the same thing. I now have a total of 8 expansion packs that are missing from my launcher. I've already contact ea and they said they will escalate my issue for investigation, not sure how long it will take until I get an email back from them even tho on my cases it is marked as resolved. Uninstalling and reinstalling didn't really make any difference apart from take more expansion packs away.
Unfortunately @igazor and I don't work for EA so this problem is out of our hands. We volunteer our time to help in tech with game issues however we have no authority to get into anyone's account. Only EA has the authority to get in your account. You would need to keep contacting them until they resolve your issue.Posting your issue in this forum won't help
I've found there twitter and I've sent them a tweet about it, hopefully I can get a response from them on there about the issue.