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Sims 4 won't start. Get message '' Sims 4 has stopped working ''

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    paigekristinaapaigekristinaa Posts: 5 New Member

    Disk & DVD/CD-ROM Drives
    Drive: C:
    Free Space: 336.2 GB
    Total Space: 461.5 GB
    File System: NTFS
    Model: WDC WD5000AAKX-001CA0 ATA Device

    Drive: Q:
    Model: n/a

    Drive: D:
    Model: HL-DT-ST DVDRAM GT34N ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    System Devices
    Name: Intel(R) H61 Express Chipset Family LPC Interface Controller - 1C5C
    Device ID: PCI\VEN_8086&DEV_1C5C&SUBSYS_061C1025&REV_05\3&11583659&0&F8
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
    Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_061C1025&REV_B5\3&11583659&0&E3
    Driver: n/a

    Name: Ralink 802.11n Wireless LAN Card
    Device ID: PCI\VEN_1814&DEV_3090&SUBSYS_662211AD&REV_00\00002DAF3B0DB79C00
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_061C1025&REV_04\3&11583659&0&B0
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
    Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_061C1025&REV_B5\3&11583659&0&E2
    Driver: n/a

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_80001025&REV_06\AB0D0000684CE00000
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
    Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_061C1025&REV_05\3&11583659&0&D0
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
    Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_061C1025&REV_B5\3&11583659&0&E0
    Driver: n/a

    Name: Realtek PCIE CardReader
    Device ID: PCI\VEN_10EC&DEV_5209&SUBSYS_80201025&REV_01\00000001004CE00000
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
    Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_061C1025&REV_05\3&11583659&0&E8
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02
    Device ID: PCI\VEN_8086&DEV_1C02&SUBSYS_061C1025&REV_05\3&11583659&0&FA
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
    Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_061C1025&REV_05\3&11583659&0&FB
    Driver: n/a

    Name: Intel(R) HD Graphics Family
    Device ID: PCI\VEN_8086&DEV_0102&SUBSYS_061C1025&REV_09\3&11583659&0&10
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_061C1025&REV_05\3&11583659&0&D8
    Driver: n/a

    Name: 2nd generation Intel(R) Core(TM) processor family PCI Express Controller - 0101
    Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_061C1025&REV_09\3&11583659&0&08
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
    Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_061C1025&REV_B5\3&11583659&0&E5
    Driver: n/a

    Name: 2nd generation Intel(R) Core(TM) processor family DRAM Controller - 0100
    Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_061C1025&REV_09\3&11583659&0&00
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
    Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_061C1025&REV_B5\3&11583659&0&E4
    Driver: n/a

    Name: Etron USB 3.0 Extensible Host Controller
    Device ID: PCI\VEN_1B6F&DEV_7023&SUBSYS_80301025&REV_01\010101010101010100
    Driver: n/a

    DirectShow Filters

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.19091
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.19091
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.19091
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    CyberLink DVD Navigator,0x00200000,0,3,CLNavX.ax,8.01.0000.2408
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.19091
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    CyberLink Line21 Decoder (PCMMovie),0x00200000,0,2,CLLine21.ax,4.00.0000.10324
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.19091
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.19091
    CyberLink Audio Spectrum Analyzer (PCMMovie),0x00200000,1,1,CLAudSpa.ax,1.00.0000.7425
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.19091
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.19091
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.19091
    CyberLink TimeStretch Filter (PCMMovie),0x00200000,1,1,clauts.ax,2.00.0000.3404
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.19091
    File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
    CyberLink Audio Effect (PCMMovie),0x00200000,1,1,ClAudFx.ax,6.00.0000.7225
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.19091
    CyberLink Audio Wizard (PCMMovie),0x00200810,1,1,CLAudWizard.ax,1.00.0000.4414
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.19091
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.19091
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
    CyberLink Audio Decoder (PCMMovie),0x00200800,1,1,Claud.ax,8.04.0000.3525
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.19091
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091
    CyberLink Tzan Filter (PCMMovie),0x00200000,1,1,CLTzan.ax,3.05.0000.3426
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.19091
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.19091
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.19091
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.19091
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.19091
    CyberLink Video/SP Decoder (PCMMovie),0x00200000,2,3,CLVsd.ax,8.04.0000.1913
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.19091
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.19091
    Sony ExpressFX Chorus,0x00200000,1,1,sfxpfx2.dll,1.00.0000.1471
    Sony ExpressFX Delay,0x00200000,1,1,sfxpfx2.dll,1.00.0000.1471
    Sony ExpressFX Distortion,0x00200000,1,1,sfxpfx1.dll,1.00.0000.1471
    Sony ExpressFX Equalization,0x00200000,1,1,sfxpfx2.dll,1.00.0000.1471
    Sony ExpressFX Flange/Wah-Wah,0x00200000,1,1,sfxpfx1.dll,1.00.0000.1471
    Sony ExpressFX Amplitude Modulation,0x00200000,1,1,sfxpfx2.dll,1.00.0000.1471
    Sony ExpressFX Reverb,0x00200000,1,1,sfxpfx1.dll,1.00.0000.1471
    Sony ExpressFX Stutter,0x00200000,1,1,sfxpfx1.dll,1.00.0000.1471
    Sony ExpressFX Dynamics,0x00200000,1,1,sfxpfx3.dll,1.00.0000.1471
    Sony ExpressFX Graphic EQ,0x00200000,1,1,sfxpfx3.dll,1.00.0000.1471
    Sony ExpressFX Noise Gate,0x00200000,1,1,sfxpfx3.dll,1.00.0000.1471
    Sony ExpressFX Time Stretch,0x00200000,1,1,sfxpfx3.dll,1.00.0000.1471
    Sony ExpressFX Audio Restoration,0x00200000,1,1,xpvinyl.dll,1.00.0000.2110
    Sony Multi-Band Dynamics,0x00200000,1,1,sfppack2.dll,1.00.0000.1471
    Sony Track Compressor,0x00200000,1,1,sftrkfx1.dll,1.00.0000.1476
    Sony Dither,0x00200000,1,1,sftrkfx1.dll,1.00.0000.1476
    Sony Chorus,0x00200000,1,1,sfppack1.dll,1.00.0000.1471
    Sony Distortion,0x00200000,1,1,sfppack3.dll,1.00.0000.1471
    Sony Gapper/Snipper,0x00200000,1,1,sfppack3.dll,1.00.0000.1471
    Sony Simple Delay,0x00200000,1,1,sfppack1.dll,1.00.0000.1471
    Sony Reverb,0x00200000,1,1,sfppack1.dll,1.00.0000.1471
    Sony Multi-Tap Delay,0x00200000,1,1,sfppack1.dll,1.00.0000.1471
    Sony Track Noise Gate,0x00200000,1,1,sftrkfx1.dll,1.00.0000.1476
    Sony Graphic EQ,0x00200000,1,1,sfppack2.dll,1.00.0000.1471
    Sony Track EQ,0x00200000,1,1,sftrkfx1.dll,1.00.0000.1476
    Sony Smooth/Enhance,0x00200000,1,1,sfppack3.dll,1.00.0000.1471
    Sony Resonant Filter,0x00200000,1,1,sfresfilter.dll,1.00.0000.1475
    Sony Parametric EQ,0x00200000,1,1,sfppack2.dll,1.00.0000.1471
    Sony Time Stretch,0x00200000,1,1,sfppack1.dll,1.00.0000.1471
    Sony Noise Gate,0x00200000,1,1,sfppack2.dll,1.00.0000.1471
    Sony Paragraphic EQ,0x00200000,1,1,sfppack2.dll,1.00.0000.1471
    Sony Vibrato,0x00200000,1,1,sfppack3.dll,1.00.0000.1471
    Sony Pan,0x00200000,1,1,sffrgpnv.dll,1.00.0000.1475
    Sony Pitch Shift,0x00200000,1,1,sfppack1.dll,1.00.0000.1471
    Sony Volume,0x00200000,1,1,sffrgpnv.dll,1.00.0000.1475
    Sony Flange/Wah-wah,0x00200000,1,1,sfppack3.dll,1.00.0000.1471
    Sony Graphic Dynamics,0x00200000,1,1,sfppack2.dll,1.00.0000.1471
    Sony Amplitude Modulation,0x00200000,1,1,sfppack3.dll,1.00.0000.1471

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.19091
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
    PCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.19091
    Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.19091
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.19091
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.19091
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.19091

    Audio Capture Sources:
    Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.19091

    WDM Streaming Capture Devices:
    Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    CyberLink Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.19091
    1.3M WebCam,0x00200000,1,2,ksproxy.ax,6.01.7601.19091

    WDM Streaming Rendering Devices:
    Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

    Video Capture Sources:
    CyberLink Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.19091
    1.3M WebCam,0x00200000,1,2,ksproxy.ax,6.01.7601.19091

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

    Audio Renderers:
    Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.19091
    CyberLink Audio Renderer (PCMMovie),0x00200000,1,0,cladr.ax,7.00.0000.3603
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.19091
    DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.19091

    EVR Power Information
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
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    TheGamingChampTheGamingChamp Posts: 1 New Member
    Hi I have problems Starting The Sims 4 it just says "The Sims 4 Has Stopped working" Please help
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    rosemowrosemow Posts: 163,624 Member
    edited December 2016
    Hi I have problems Starting The Sims 4 it just says "The Sims 4 Has Stopped working" Please help

    Hello @TheGamingChamp
    I am sorry that you are having this issue,

    If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and test to see if the issues are still there. If it has helped with the issues, put your mods/ CC back into the newly generated mods folder that is in the sims 4 folder one by one or in batches and testing after each one to see which is the causes of the problem.

    Make sure that your graphics drivers are up to date.
    If you are playing on a laptop with a dedicated graphics card, do what is in this thread.
    http://forums.thesims.com/en_US/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd/p1

    Try switching between 32 bit mode and 64 bit mode and see if one of the modes helps the issues more than the other.
    Go to Game Library in Origin . Right click on The Sims 4 picture.
    Click on “Game Properties”. Click on Advanced Launch options.
    Change the “When launching this Game” setting to “The Sims 4 32-bit”
    Or change the “When launching this Game” setting to “The Sims 4 64-bit”

    Try starting the game in windowed mode
    https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode

    Repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.

    If after doing all the above things the issue still continues, could you please post your DxDiag info here. It will take multiple posts.
    To gather a DXDIAG on your computer, do this :
    Press and hold the Windows key and the letter R on your keyboard
    You will see a Run box in the lower-left corner of your screen
    Type dxdiag in the text field
    Click OK
    Click the Save All Information button, found on the bottom of the DXDIAG report
    Then copy and paste the information from where you saved it, to here in this thread
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    phoebebebe13phoebebebe13 Posts: 19,400 Member
    @paigekristinaa Unfortunately your computer is below minimum requirements to run the game. All in ones are not meant for gaming. Do you have another computer to play on? This game does require a mid range gaming desktop or higher need gaming laptop. If you don't have another computer I suggest thinking about investing in a computer that meets the recommended requirements to run this game. If you bought the game through origin you can also contact EA directly about possibly getting a refund. https://help.ea.com/en/contact-us/new/
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    BatKira08BatKira08 Posts: 21 Member
    all of my problems are now fixed, thank you so much everyone that helped me :D
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    rosemowrosemow Posts: 163,624 Member
    BatKira08 wrote: »
    all of my problems are now fixed, thank you so much everyone that helped me :D

    Hello
    It is great that your issues have now been fixed :) Happy simming!
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    paigekristinaapaigekristinaa Posts: 5 New Member
    That stinks :? It used to run perfectly fine the first couple months i had sims 2. I think i bought it last February and it played fine all the way up until this past july. Then it would just keep crashing. I have no mods of anything :/ Glad i didnt incest it expansions. I wish they would make the game more compatible with computers. I cant afford a new one at the moment. Im about to have my first baby and i wanted to play it since im pregnant and bored until her due date on the 13th of DEC. Thanks for helping me out. I appreciate it.
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    paigekristinaapaigekristinaa Posts: 5 New Member
    Sims 4*
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    rosemowrosemow Posts: 163,624 Member
    That stinks :? It used to run perfectly fine the first couple months i had sims 2. I think i bought it last February and it played fine all the way up until this past july. Then it would just keep crashing. I have no mods of anything :/ Glad i didnt incest it expansions. I wish they would make the game more compatible with computers. I cant afford a new one at the moment. Im about to have my first baby and i wanted to play it since im pregnant and bored until her due date on the 13th of DEC. Thanks for helping me out. I appreciate it.

    Hello @paigekristinaa It is very special that you will soon give birth to your precious new little daughter! <3 That is exciting! May her future hold much specialness :)
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    BeSarcasticBeSarcastic Posts: 2 New Member
    I've literally just tried everything to make my game work. I play a couple minutes then exited the game to install cc and went back to playing. It worked fine but about 30 minutes later it won't load. I click play and it seems like it's loading then nothing
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    rosemowrosemow Posts: 163,624 Member
    I've literally just tried everything to make my game work. I play a couple minutes then exited the game to install cc and went back to playing. It worked fine but about 30 minutes later it won't load. I click play and it seems like it's loading then nothing

    Hello
    Shut down your computer completely. Start the computer again, then launch the game and see if that helps.

    Move your mods folder to the desktop. Then start the game and test to see if that helps the issues. If it does help, then put your mods/CC back into the newly generated mods folder in the sims 4 folder one by one or in batches and testing the game after each one to see which is the cause of the problem.
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    phoebebebe13phoebebebe13 Posts: 19,400 Member
    edited December 2016
    That stinks :? It used to run perfectly fine the first couple months i had sims 2. I think i bought it last February and it played fine all the way up until this past july. Then it would just keep crashing. I have no mods of anything :/ Glad i didnt incest it expansions. I wish they would make the game more compatible with computers. I cant afford a new one at the moment. Im about to have my first baby and i wanted to play it since im pregnant and bored until her due date on the 13th of DEC. Thanks for helping me out. I appreciate it.

    Your welcome. Sorry I did not see this post sooner. The sims 2 has lower specs than this game and is an older game. I see you typoed but you might be able to run the sims 2 on your computer. Congrats on the new baby!
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    PurplebutterflyPurplebutterfly Posts: 158 Member
    Sorry to post on a holiday, but I am at my wits end. I started the game on a new pc, but did not actually create a save, I just logged on and then logged back off. Then, I was trying to add a save from old pc to new pc, I used a flash drive and copied the last save file. Opened the save folder on the new pc and copied the file into the saves folder. Now, every-time i try to launch the game, I get a message that it is not working. I did the repair 3 time and I uninstalled and reinstalled. Not sure what else could be the issue. Is there a certain file ext that is supposed to be in the save file already? It was empty when I attempted to move the old file to the new pc.

    Any advice would be appreciated. Thanks.
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    rosemowrosemow Posts: 163,624 Member
    Sorry to post on a holiday, but I am at my wits end. I started the game on a new pc, but did not actually create a save, I just logged on and then logged back off. Then, I was trying to add a save from old pc to new pc, I used a flash drive and copied the last save file. Opened the save folder on the new pc and copied the file into the saves folder. Now, every-time i try to launch the game, I get a message that it is not working. I did the repair 3 time and I uninstalled and reinstalled. Not sure what else could be the issue. Is there a certain file ext that is supposed to be in the save file already? It was empty when I attempted to move the old file to the new pc.

    Any advice would be appreciated. Thanks.

    Hello
    If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and see if the issues are still there.

    Try switching between 32 bit mode and 64 bit mode and see if one of the modes helps the issues more than the other.
    Go to Game Library in Origin . Right click on The Sims 4 picture.
    Click on “Game Properties”. Click on Advanced Launch options.
    Change the “When launching this Game” setting to “The Sims 4 32-bit”
    Or change the “When launching this Game” setting to “The Sims 4 64-bit”


    Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game

    If the issues remain, try uninstalling and reinstalling Origin and see if that helps.
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    PurplebutterflyPurplebutterfly Posts: 158 Member
    edited December 2016
    No mods or CC yet ;)
    However, I switched from 64 bit to 32 bit and the game loaded. Thank you so much!

    I am leery now about adding the contents of my save file because of all the trouble I just had.
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    rosemowrosemow Posts: 163,624 Member
    No mods or CC yet ;)
    However, I switched from 64 bit to 32 bit and the game loaded. Thank you so much!

    I am leery now about adding the contents of my save file because of all the trouble I just had.

    I am glad that the game loaded :) Try adding the save file to your saves folder. Then load the game and test to see if there are any issues. If there is an issue, remove the save file again and test if you have the same issue when loading the game without the save file.
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    PurplebutterflyPurplebutterfly Posts: 158 Member
    rosemow wrote: »
    No mods or CC yet ;)
    However, I switched from 64 bit to 32 bit and the game loaded. Thank you so much!

    I am leery now about adding the contents of my save file because of all the trouble I just had.

    I am glad that the game loaded :) Try adding the save file to your saves folder. Then load the game and test to see if there are any issues. If there is an issue, remove the save file again and test if you have the same issue when loading the game without the save file.

    Can I remove the files that are in the save folder and replace with the files I had on my flash drive? or should it be added to the folder and just do a replace if the same file names are already in there?
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    rosemowrosemow Posts: 163,624 Member
    rosemow wrote: »
    No mods or CC yet ;)
    However, I switched from 64 bit to 32 bit and the game loaded. Thank you so much!

    I am leery now about adding the contents of my save file because of all the trouble I just had.

    I am glad that the game loaded :) Try adding the save file to your saves folder. Then load the game and test to see if there are any issues. If there is an issue, remove the save file again and test if you have the same issue when loading the game without the save file.

    Can I remove the files that are in the save folder and replace with the files I had on my flash drive? or should it be added to the folder and just do a replace if the same file names are already in there?

    Hello
    You can remove the files that are in the save folder and replace them with the files that you have on your flash drive.
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    PurplebutterflyPurplebutterfly Posts: 158 Member
    rosemow wrote: »
    rosemow wrote: »
    No mods or CC yet ;)
    However, I switched from 64 bit to 32 bit and the game loaded. Thank you so much!

    I am leery now about adding the contents of my save file because of all the trouble I just had.

    I am glad that the game loaded :) Try adding the save file to your saves folder. Then load the game and test to see if there are any issues. If there is an issue, remove the save file again and test if you have the same issue when loading the game without the save file.

    Can I remove the files that are in the save folder and replace with the files I had on my flash drive? or should it be added to the folder and just do a replace if the same file names are already in there?

    Hello
    You can remove the files that are in the save folder and replace them with the files that you have on your flash drive.

    Whew, that worked. Very happy, thank you! @rosemow Your the BEST! :)
    Happy Holidays and Happy New Year!
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    rosemowrosemow Posts: 163,624 Member
    rosemow wrote: »
    rosemow wrote: »
    No mods or CC yet ;)
    However, I switched from 64 bit to 32 bit and the game loaded. Thank you so much!

    I am leery now about adding the contents of my save file because of all the trouble I just had.

    I am glad that the game loaded :) Try adding the save file to your saves folder. Then load the game and test to see if there are any issues. If there is an issue, remove the save file again and test if you have the same issue when loading the game without the save file.

    Can I remove the files that are in the save folder and replace with the files I had on my flash drive? or should it be added to the folder and just do a replace if the same file names are already in there?

    Hello
    You can remove the files that are in the save folder and replace them with the files that you have on your flash drive.

    Whew, that worked. Very happy, thank you! @rosemow Your the BEST! :)
    Happy Holidays and Happy New Year!

    You're welcome :) Happy Holidays and New Year to you as well! :)
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    StormyCat0195StormyCat0195 Posts: 8 New Member
    Can someone help me? I'm having the same problem where it says that it stopped working. I just bought it today and it would be a real waste of money if I can't use the game. I know I have the right specs because my computer is a brand new gaming laptop. Can someone help me? I can't find a way to post my own thread so I posted here.
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    phoebebebe13phoebebebe13 Posts: 19,400 Member
    Can someone help me? I'm having the same problem where it says that it stopped working. I just bought it today and it would be a real waste of money if I can't use the game. I know I have the right specs because my computer is a brand new gaming laptop. Can someone help me? I can't find a way to post my own thread so I posted here.

    Do you know the make and model of your laptop?
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    StormyCat0195StormyCat0195 Posts: 8 New Member
    It is a MSI GL62.
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    StormyCat0195StormyCat0195 Posts: 8 New Member
    I fixed it on my own. I disabled Origin in game.
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