Has anyone else not been able to click "new game"

Jendowoz0612

Hi @rosemow and anyone else that may know the answer to this. I went into my game and went to click on new game to get into CAS and it wouldn't work. I had to go into a neighbourhood and get to CAS that way. Has anyone else had problems with that?

rosemow

I am sorry that you had this issue. You could try exiting the game completely, then reloading the game, and testing to see if the same thing occurs again.

Jendowoz0612

I will try, but I opened it yesterday and it did it and then overnight my computer was off and I went into it just then and the same thing was occurring, @rosemow I wonder if I have to update something that isn't in there as yet.

rosemow

Try moving your whole mods folder to the desktop. Delete the cache files
https://sims4.crinrict.com/en/2014/09/delete-cache-files/
Then load the game and test to see if that helps the issue.

Repairing the game may also help. To do that, go to games library in Origin, right click on the sims 4 picture and click repair

Jendowoz0612

@rosemow I repaired it yesterday and deleted the cache files today again also. I'm wondering if one of the scriptfiles is doing something. The gallery is also not working. I noticed when you go to delete or download the screen goes grey and freezes. I think you told me something about this once before after an earlier major update, can you remember what it was. I vaguely remember I had to either update something or add another file I think, but can't remember.

QueenMercy

If you use the UI extension mod it needs to be updated.

Jendowoz0612

Yes just realised that, thank you @QueenMercy it just hit me then when the issue with the gallery happened before. Thanks again.

Jendowoz0612

Just tried it then and all is well, thanks @queenmercy and @rosemow

QueenMercy

Glad I could help!

rosemow

It is good that it is working okay now
This is a link to a thread that lists some of the broken /updated mods/cc since the release of the latest game update patch.
https://forums.thesims.com/en_US/discussion/950909/broken-updated-mods-python-terrain-update-get-famous-nov-18#latest

Zeldaboy180

Just as a heads up, always test your game with mods disabled first if you have issues.

Also, UI extension needs to be updated every expansion pack at LEAST, if not more.

xxsimsmaniacxx

> @Jendowoz0612 said:
> I will try, but I opened it yesterday and it did it and then overnight my computer was off and I went into it just then and the same thing was occurring, @rosemow I wonder if I have to update something that isn't in there as yet.

Hi, I'm having the exact same problem. I've tried everything and idk what to do anymore. @rosemow please help!

rosemow

xxsimsmaniacxx wrote: »

> @Jendowoz0612 said:
> I will try, but I opened it yesterday and it did it and then overnight my computer was off and I went into it just then and the same thing was occurring, @rosemow I wonder if I have to update something that isn't in there as yet.

Hi, I'm having the exact same problem. I've tried everything and idk what to do anymore. @rosemow please help!

Hello @xxsimsmaniacxx
Try doing the second suggestion in this link and see if the issue remains
https://sims4.crinrict.com/en/2014/09/save-games-disappearing/

If the issue remains, and if you have cc/mods in your game, move your whole mods folder to the desktop.
Delete the cache files
https://sims4.crinrict.com/en/2014/09/delete-cache-files
Then start the game and see if the issues are still there.

Repairing the game may also help. To do that, go to games library in Origin, right click on the sims 4 picture and click repair

Jendowoz0612

It's fixed now. If you have the UI extension, @xxsimsmaniacxx it needs updating. That fixed mine,

rosemow

Jendowoz0612 wrote: »

It's fixed now, @rosemow The UI extension needs updating and that fixed mine.

It is good that the issue is fixed, and that you found the mod that was the cause of the issue