Game not downloaded anymore after this patch

RebeccaThurston

I had basically all the expansion, game, and stuff packs downloaded - I am just missing the latest one released yesterday. So I go to log in and I have to download all my games again as none of those items are showing up as being downloaded.

Whats up with this?? This happened with the Sims 3 as well. I had saved games and everything and I did the Easter event - is all that going to be gone?

luthienrising

A couple of things to try:

Exit Origin and restart it
From Sims 4 > the little i > press Play on the most recently installed pack

RebeccaThurston

That would be none of them - not the base pack, not stuff, not expansions, not game packs. Everything is greyed out and everything has the option to download it. This was after a restart of Origin as well.

RebeccaThurston

And now its not even showing up on the list of games I have. So basically I have just spent hundreds of dollars on this game, played it for hundreds of hours to have it just all disappear with an update.

luthienrising

RebeccaThurston wrote: »

And now its not even showing up on the list of games I have. So basically I have just spent hundreds of dollars on this game, played it for hundreds of hours to have it just all disappear with an update.

Okay. Next thing to try: uninstall and reinstall Origin.

rosemow

RebeccaThurston wrote: »

And now its not even showing up on the list of games I have. So basically I have just spent hundreds of dollars on this game, played it for hundreds of hours to have it just all disappear with an update.

Hello.
Shut down your computer completely. Start the computer again, then log into origin and see if the game is there.
Try uninstalling and reinstalling origin.
If you still have issues after doing this and the game and packs are not listed, you may need to be in touch with EA Help.
https://help.ea.com/contact-us