Hi so I am having an issue with my sims 4 game. I do have cc installed but prior to this issue happening I have not downloaded anything recently. I can playing for about 3 minutes before the game freezes and the game screen goes white. I have tried removing my entire sims 4 file, re-opening the game (To get a new folder) then put all my CC back.
I removed all my saves from the file and I could make one successful save then logged of but then upon going back onto the game I experienced the exact same problem.
I really hope you can help as I bought city living yesterday and I can no longer play it due to this issue.
Thank you very much - Paris
Hello @ParisBrooke14
Try moving your whole mods folder to the desktop. Then start the game and test to see if that helps the issues. If it does help, then put your mods/CC back into the newly generated mods folder in the sims 4 folder one by one or in batches and testing the game after each one to see which is the cause of the problem.
If the issues remain, try switching back to 32 bit mode and see if that helps. To do that ,
Go to Game Library in Origin . Right click on The Sims 4 picture.
Click on “Game Properties”. Click on Advanced Launch options.
Change the “When launching this Game” setting to “The Sims 4 32-bit”
Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
Make sure that your graphics drivers are uptodate
Sometimes having a large amount of items in the sims inventories and household inventory can cause issues. Try removing some of the items from the inventories and see if that helps.
Try also checking the inventories of other sims households in the game. Simmers have been finding that the game has been placing items into their inventories when they are not playing their households.
If after doing all the above things the issue still continues, could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread
I will try this all soon I really appreciate your help and I am really thankful you are able to help people every day. Have a lovely day/night!
Hi so I am having an issue with my sims 4 game. I do have cc installed but prior to this issue happening I have not downloaded anything recently. I can playing for about 3 minutes before the game freezes and the game screen goes white. I have tried removing my entire sims 4 file, re-opening the game (To get a new folder) then put all my CC back.
I removed all my saves from the file and I could make one successful save then logged of but then upon going back onto the game I experienced the exact same problem.
I really hope you can help as I bought city living yesterday and I can no longer play it due to this issue.
Thank you very much - Paris
Hello @ParisBrooke14
Try moving your whole mods folder to the desktop. Then start the game and test to see if that helps the issues. If it does help, then put your mods/CC back into the newly generated mods folder in the sims 4 folder one by one or in batches and testing the game after each one to see which is the cause of the problem.
If the issues remain, try switching back to 32 bit mode and see if that helps. To do that ,
Go to Game Library in Origin . Right click on The Sims 4 picture.
Click on “Game Properties”. Click on Advanced Launch options.
Change the “When launching this Game” setting to “The Sims 4 32-bit”
Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
Make sure that your graphics drivers are uptodate
Sometimes having a large amount of items in the sims inventories and household inventory can cause issues. Try removing some of the items from the inventories and see if that helps.
Try also checking the inventories of other sims households in the game. Simmers have been finding that the game has been placing items into their inventories when they are not playing their households.
If after doing all the above things the issue still continues, could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread
Sorry to bother you but I don't know if it makes any difference but I was already playing in 32 bit mode.
I have tried removing my CC and the problem continues...
Hope you wouldn't mind giving me further help?
Sorry I am so annoying I can imagine how insane I am driving you right now but I did remove (all) my CC and the problem went away. However when I added different CC the problem came back.
Sorry I am so annoying I can imagine how insane I am driving you right now but I did remove (all) my CC and the problem went away. However when I added different CC the problem came back.
-Paris
Hello @ParisBrooke14
You are not bothering or annoying at all! I am sorry that you are having these issues. It sounds like there are some cc items that are causing the issues.
You will need to now test to see which are causing the issues. Remove all the cc/mods from your mods folder. Then put your mods/CC back into the mods folder in the sims 4 folder one by one or in batches and testing the game after each one to see which is the cause of the problem. Put one item or batch in , test the game , take it out. Then test another one, to find the cause of the issue.
Make sure also that the cc is for sims 4, and not for sims 3 or sims 2, because that can cause issues.
Sorry I am so annoying I can imagine how insane I am driving you right now but I did remove (all) my CC and the problem went away. However when I added different CC the problem came back.
-Paris
Hello @ParisBrooke14
You are not bothering or annoying at all! I am sorry that you are having these issues. It sounds like there are some cc items that are causing the issues.
You will need to now test to see which are causing the issues. Remove all the cc/mods from your mods folder. Then put your mods/CC back into the mods folder in the sims 4 folder one by one or in batches and testing the game after each one to see which is the cause of the problem. Put one item or batch in , test the game , take it out. Then test another one, to find the cause of the issue.
Make sure also that the cc is for sims 4, and not for sims 3 or sims 2, because that can cause issues.
I ran my CC through a Mod Conflict detector and I found Sims 3 CC! I have no clue how it got in there but I am so grateful for your help!!
I don't know if this has already been posted. I haven't seen a thread about it so it may just be me experiencing these problems.
I have a sim who owns a clothes shop and recently I have had issues with the mannequins where the set outfits I have made do not appear on them anymore. I try to restock and my sim pays for the restock but no clothes appear .
Linked to this issue, I also used to be able to see all of the outfits I have created on all of the mannequins and swap and change them as I pleased. I now cannot see any outfits just undressed ones in the change outfit option and if I click on them they do not go onto the mannequin or seem to do anything anymore.
Sorry I am so annoying I can imagine how insane I am driving you right now but I did remove (all) my CC and the problem went away. However when I added different CC the problem came back.
-Paris
Hello @ParisBrooke14
You are not bothering or annoying at all! I am sorry that you are having these issues. It sounds like there are some cc items that are causing the issues.
You will need to now test to see which are causing the issues. Remove all the cc/mods from your mods folder. Then put your mods/CC back into the mods folder in the sims 4 folder one by one or in batches and testing the game after each one to see which is the cause of the problem. Put one item or batch in , test the game , take it out. Then test another one, to find the cause of the issue.
Make sure also that the cc is for sims 4, and not for sims 3 or sims 2, because that can cause issues.
I ran my CC through a Mod Conflict detector and I found Sims 3 CC! I have no clue how it got in there but I am so grateful for your help!!
You're welcome It is good that you have found the cause of your issues.
I don't know if this has already been posted. I haven't seen a thread about it so it may just be me experiencing these problems.
I have a sim who owns a clothes shop and recently I have had issues with the mannequins where the set outfits I have made do not appear on them anymore. I try to restock and my sim pays for the restock but no clothes appear .
Linked to this issue, I also used to be able to see all of the outfits I have created on all of the mannequins and swap and change them as I pleased. I now cannot see any outfits just undressed ones in the change outfit option and if I click on them they do not go onto the mannequin or seem to do anything anymore.
Please help
Thanks
Amy
Hello
If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and see if the issues are still there.
Repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.
If the issues remain, try selling all the mannequins. Then buy new ones and see if that may help the issue.
Instead of restocking the mannequin after a sim buys an outfit, it may be best to buy a new mannequin instead .
So for Christmas, I finally got the Sims 4. I have been so excited for this game and I'm really upset because it keeps glitching out. So everything on my computer works perfectly fine, except for when I begin to play The Sims 4. Anytime I launch the game, it starts working fine but it glitches out before I can even finish creating my sim. Everything completely freezes and the screen sort of shifts out outlines of everything in different colors. It also sometimes makes noise. The only thing I can do is shut off my laptop and reboot it again. Sometimes the glitch will make my laptop reboot itself. My laptop meets the requirements for the game, I've even tried to set the graphic settings as low as possible in-game. I can't think of what else to do. Does anyone know what might be wrong with it? Is it the game or my laptop itself? I've also tried updating my AMD and putting the graphics as low as they will go. I really hope to get this fixed. Thanks xx
So for Christmas, I finally got the Sims 4. I have been so excited for this game and I'm really upset because it keeps glitching out. So everything on my computer works perfectly fine, except for when I begin to play The Sims 4. Anytime I launch the game, it starts working fine but it glitches out before I can even finish creating my sim. Everything completely freezes and the screen sort of shifts out outlines of everything in different colors. It also sometimes makes noise. The only thing I can do is shut off my laptop and reboot it again. Sometimes the glitch will make my laptop reboot itself. My laptop meets the requirements for the game, I've even tried to set the graphic settings as low as possible in-game. I can't think of what else to do. Does anyone know what might be wrong with it? Is it the game or my laptop itself? I've also tried updating my AMD and putting the graphics as low as they will go. I really hope to get this fixed. Thanks xx
Hello @sarahgrace28
I am sorry that you are having these issues
Could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.
Hello @sarahgrace28
I will ask @phoebebebe13 or @chesterbigbird to look at your dxdiag information and see if they can help you.
Also, it would be good to go to the Dell site, search for your computer model, and update with any drivers that need to be updated.
@sarahgrace28
Your laptop is low end and not very suitable. you have a integrated graphics card which is not ideal and a very low end cpu that's also not ideal.
Do you play with a cooling pad? if so then i would get one.
I would also visit the Dell website and check to see if there is a new graphics driver for your laptop.
@sarahgrace28
Your laptop is low end and not very suitable. you have a integrated graphics card which is not ideal and a very low end cpu that's also not ideal.
Do you play with a cooling pad? if so then i would get one.
I would also visit the Dell website and check to see if there is a new graphics driver for your laptop.
Hello @sarahgrace28
I am sorry that your computer is unable to handle the game I hope that perhaps in the future you may have a computer that you will be able to play the Sims 4 game on.
Hi, I could use some help. I have been playing sims 4 on my laptop for awhile, and I wanted to get a computer for it to run better. I got one for christmas and it is a good computer. The only problem is that my game is so slow and laggy. I have tried so many things like deleting my cache. I also want to record my sims 4 gameplay but, I am having a real hard time trying to make a program that records gameplay to work. (I have tried OBS, and action). I really just want my game to run smoothly like it did when I played on my laptop and be able to record my gameplay so that it don't lag or look bad. Please help!
Hi, I could use some help. I have been playing sims 4 on my laptop for awhile, and I wanted to get a computer for it to run better. I got one for christmas and it is a good computer. The only problem is that my game is so slow and laggy. I have tried so many things like deleting my cache. I also want to record my sims 4 gameplay but, I am having a real hard time trying to make a program that records gameplay to work. (I have tried OBS, and action). I really just want my game to run smoothly like it did when I played on my laptop and be able to record my gameplay so that it don't lag or look bad. Please help!
Hello @Brooke0806
There are a few things to do to see if it helps.
Try switching to 64 bit mode and see if that helps. To do that ,
Go to Game Library in Origin . Right click on The Sims 4 picture.
Click on “Game Properties”. Click on Advanced Launch options.
Change the “When launching this Game” setting to “The Sims 4 64bit”
If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and see if the issues are still there.
Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game.
Sometimes having a large amount of items in the sims inventories and household inventory can cause issues. Try removing some of the items from the inventories and see if that helps.
Try also checking the inventories of other sims households in the game. Simmers have been finding that the game has been placing items into their inventories when they are not playing the households.
Try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated. Exit the game and then copy back the "options.ini" or " options " file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder
Make sure that your graphics drivers are up to date.
Hi, I could use some help. I have been playing sims 4 on my laptop for awhile, and I wanted to get a computer for it to run better. I got one for christmas and it is a good computer. The only problem is that my game is so slow and laggy. I have tried so many things like deleting my cache. I also want to record my sims 4 gameplay but, I am having a real hard time trying to make a program that records gameplay to work. (I have tried OBS, and action). I really just want my game to run smoothly like it did when I played on my laptop and be able to record my gameplay so that it don't lag or look bad. Please help!
Hello @Brooke0806
There are a few things to do to see if it helps.
Try switching to 64 bit mode and see if that helps. To do that ,
Go to Game Library in Origin . Right click on The Sims 4 picture.
Click on “Game Properties”. Click on Advanced Launch options.
Change the “When launching this Game” setting to “The Sims 4 64bit”
If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and see if the issues are still there.
Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game.
Sometimes having a large amount of items in the sims inventories and household inventory can cause issues. Try removing some of the items from the inventories and see if that helps.
Try also checking the inventories of other sims households in the game. Simmers have been finding that the game has been placing items into their inventories when they are not playing the households.
Try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated. Exit the game and then copy back the "options.ini" or " options " file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder
Make sure that your graphics drivers are up to date.
Hi, I could use some help. I have been playing sims 4 on my laptop for awhile, and I wanted to get a computer for it to run better. I got one for christmas and it is a good computer. The only problem is that my game is so slow and laggy. I have tried so many things like deleting my cache. I also want to record my sims 4 gameplay but, I am having a real hard time trying to make a program that records gameplay to work. (I have tried OBS, and action). I really just want my game to run smoothly like it did when I played on my laptop and be able to record my gameplay so that it don't lag or look bad. Please help!
Hello @Brooke0806
There are a few things to do to see if it helps.
Try switching to 64 bit mode and see if that helps. To do that ,
Go to Game Library in Origin . Right click on The Sims 4 picture.
Click on “Game Properties”. Click on Advanced Launch options.
Change the “When launching this Game” setting to “The Sims 4 64bit”
If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and see if the issues are still there.
Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game.
Sometimes having a large amount of items in the sims inventories and household inventory can cause issues. Try removing some of the items from the inventories and see if that helps.
Try also checking the inventories of other sims households in the game. Simmers have been finding that the game has been placing items into their inventories when they are not playing the households.
Try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated. Exit the game and then copy back the "options.ini" or " options " file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder
Make sure that your graphics drivers are up to date.
I had my game in 64bit should I try 32bit?
Hello
Try switching back to 32 bit mode and see if that helps with your issues.
I've been playing with two characters in my sims 4 game today and they've been dating since teens. they are now young adults and there is no propose option. They're both promised and dating. Why can't one of them propose?
you
In case its important-- there also seems to be a "ask if single" option that keeps appearing, although they are dating and have 100% romance bar.
I've been playing with two characters in my sims 4 game today and they've been dating since teens. they are now young adults and there is no propose option. They're both promised and dating. Why can't one of them propose?
you
In case its important-- there also seems to be a "ask if single" option that keeps appearing, although they are dating and have 100% romance bar.
Try lowering the relationship level of the two sims. Then try building it up again and see if the propose option appears.
If the sims have any other boyfriends/girlfriends break them up and see if that helps.
If they aren't living together, try having one of them move into the household and see if an option to propose then comes up.
Or if they are living together, have one of them move out to their own home and see if that helps.
I'm not new to the Sims, but I am new-ish to Sims 4. I've been wondering this since I started playing, how come when I fill all household needs and then disable household need decay using the mailbox my sims needs still go down over time? Shouldn't the disable option freeze them indefinitely like making needs static did in Sims 3?
Comments
You're welcome
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Sorry to bother you but I don't know if it makes any difference but I was already playing in 32 bit mode.
I have tried removing my CC and the problem continues...
Hope you wouldn't mind giving me further help?
-Paris
-Paris
Hello @ParisBrooke14
You are not bothering or annoying at all! I am sorry that you are having these issues. It sounds like there are some cc items that are causing the issues.
You will need to now test to see which are causing the issues. Remove all the cc/mods from your mods folder. Then put your mods/CC back into the mods folder in the sims 4 folder one by one or in batches and testing the game after each one to see which is the cause of the problem. Put one item or batch in , test the game , take it out. Then test another one, to find the cause of the issue.
Make sure also that the cc is for sims 4, and not for sims 3 or sims 2, because that can cause issues.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
I ran my CC through a Mod Conflict detector and I found Sims 3 CC! I have no clue how it got in there but I am so grateful for your help!!
I don't know if this has already been posted. I haven't seen a thread about it so it may just be me experiencing these problems.
I have a sim who owns a clothes shop and recently I have had issues with the mannequins where the set outfits I have made do not appear on them anymore. I try to restock and my sim pays for the restock but no clothes appear
Linked to this issue, I also used to be able to see all of the outfits I have created on all of the mannequins and swap and change them as I pleased. I now cannot see any outfits just undressed ones in the change outfit option and if I click on them they do not go onto the mannequin or seem to do anything anymore.
Please help
Thanks
Amy
You're welcome
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello
If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and see if the issues are still there.
Repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.
If the issues remain, try selling all the mannequins. Then buy new ones and see if that may help the issue.
Instead of restocking the mannequin after a sim buys an outfit, it may be best to buy a new mannequin instead .
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @sarahgrace28
I am sorry that you are having these issues
Could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
System Information
Time of this report: 12/28/2016, 14:24:58
Machine name: DESKTOP-VVQPA4S
Machine Id: {6FE97A10-02C4-48C7-9C38-7A401250E327}
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161208-2252)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 5735
BIOS: A02
Processor: AMD A8-5545M APU with Radeon(tm) HD Graphics (4 CPUs), ~1.7GHz
Memory: 5120MB RAM
Available OS Memory: 4294MB RAM
Page File: 2724MB used, 3040MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: AMD Radeon HD 8510G
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9999)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_9999&SUBSYS_06211028&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 2659 MB
Dedicated Memory: 739 MB
Shared Memory: 1920 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD0340
Native Mode: 1600 x 900(p) (60.080Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.200.1062.1004
DDI Version: 11.2
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 8/2/2015 7:00:00 PM, 1466744 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-DAD9-11CF-E476-2B26BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9999
SubSys ID: 0x06211028
Revision ID: 0x0000
Driver Strong Name: oem18.inf:cb0ae414dc7c9b8f:ati2mtag_Trinity_Mobile:15.200.1062.1004:pci\ven_1002&dev_9999
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
Sound Devices
Description: Speakers / Headphones (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0283&SUBSYS_10280621&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7544 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/24/2015 12:00:00 AM, 4518136 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7544 (English)
Driver Attributes: Final Retail
Date and Size: 8/3/2015 23:21:50, 4518136 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Video Capture Devices
Number of Devices: 1
FriendlyName: Integrated Webcam
Location: Front
SymbolicLink: \\?\usb#vid_064e&pid_812e&mi_00#6&23021245&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Manufacturer: Microsoft
HardwareID: USB\VID_064E&PID_812E&REV_2709&MI_00,USB\VID_064E&PID_812E&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 10.0.14393.82
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 6/21/2006 12:00:00 AM
Service: usbvideo
Class: Image
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: Integrated Webcam
Parent: USB\VID_064E&PID_812E\5&17246c52&0&5
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: Imaging
DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Airplane Mode Switch
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x413C, 0xABCE
FF Driver: n/a
Poll w/ Interrupt: No
USB Devices
Gameport Devices
PS/2 Devices
+ Standard PS/2 Keyboard
| Matching Device ID: *PNP0303
| Service: i8042prt
| Driver: i8042prt.sys, 7/16/2016 06:41:54, 114176 bytes
| Driver: kbdclass.sys, 7/16/2016 06:41:54, 62304 bytes
|
+ Dell Touchpad
| Matching Device ID: acpi\dll0621
| Upper Filters: SynTP
| Service: i8042prt
| Driver: SynTP.sys, 9/26/2016 17:32:39, 622272 bytes
| Driver: Smb_driver_Intel_Aux.sys, 9/26/2016 17:32:38, 51392 bytes
| Driver: Smb_driver_AMDASF_Aux.sys, 9/26/2016 17:32:38, 50872 bytes
| Driver: SynTPAPI.dll, 9/26/2016 17:32:39, 276672 bytes
| Driver: SynCOM.dll, 9/26/2016 17:32:39, 773312 bytes
| Driver: SynTPRes.dll, 9/26/2016 17:32:42, 19201216 bytes
| Driver: SynTPCpl.dll, 9/26/2016 17:32:40, 3929272 bytes
| Driver: SynCntxt.rtf, 9/26/2016 17:32:39, 12597669 bytes
| Driver: SynZMetr.exe, 9/26/2016 17:32:42, 1896632 bytes
| Driver: SynMood.exe, 9/26/2016 17:32:39, 1919680 bytes
| Driver: SynTPEnh.exe, 9/26/2016 17:32:40, 3952824 bytes
| Driver: Tutorial.exe, 9/26/2016 17:32:42, 1907904 bytes
| Driver: InstNT.exe, 9/26/2016 17:32:38, 314560 bytes
| Driver: SynISDLL.dll, 9/26/2016 17:32:39, 347840 bytes
| Driver: SynUnst.ini, 9/26/2016 17:32:42, 916129 bytes
| Driver: SynRemoveUserSettings.dat, 9/26/2016 17:32:39, 1315 bytes
| Driver: SynTPHelper.exe, 9/26/2016 17:32:42, 218816 bytes
| Driver: SynTPEnhService.exe, 9/26/2016 17:32:40, 257728 bytes
| Driver: SynReflash.exe, 9/26/2016 17:32:39, 1346240 bytes
| Driver: dpinst.exe, 9/26/2016 17:32:38, 1065664 bytes
| Driver: SynSmbDrv.ini, 9/26/2016 17:32:39, 6086 bytes
| Driver: DellTpad.exe, 9/26/2016 17:32:38, 23005376 bytes
| Driver: DellTouchpad.exe, 9/26/2016 17:32:37, 5718208 bytes
| Driver: DellTouchpad35.exe, 9/26/2016 17:32:37, 5716672 bytes
| Driver: WPFToolkit.dll, 9/26/2016 17:32:42, 486592 bytes
| Driver: SynCom.dll, 9/26/2016 17:32:39, 428224 bytes
| Driver: mouclass.sys, 7/16/2016 06:41:54, 59232 bytes
| Driver: i8042prt.sys, 7/16/2016 06:41:54, 114176 bytes
| Driver: SynTPCo29.dll, 9/26/2016 17:32:40, 263872 bytes
| Driver: WdfCoInstaller01011.dll, 9/26/2016 17:32:42, 1813384 bytes
Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 911.6 GB
Total Space: 953.3 GB
File System: NTFS
Model: ST1000LM024 HN-M101MBB
Drive:
Model: HL-DT-ST DVD+-RW GU90N
Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:53, 173056 bytes
System Devices
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1404&SUBSYS_00000000&REV_00\3&2411E6FE&0&C4
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_06211028&REV_01\3&2411E6FE&0&A2
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:52, 83456 bytes
Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:52, 97280 bytes
Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:52, 366592 bytes
Name: PCI Express Root Port
Device ID: PCI\VEN_1022&DEV_1414&SUBSYS_06211028&REV_00\3&2411E6FE&0&20
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14393.0479 (English), 11/11/2016 05:00:00, 335712 bytes
Name: SDA Standard Compliant SD Host Controller
Device ID: PCI\VEN_1022&DEV_7806&SUBSYS_06211028&REV_00\3&2411E6FE&0&A7
Driver: C:\WINDOWS\system32\DRIVERS\sdbus.sys, 10.00.14393.0321 (English), 10/5/2016 05:35:31, 279904 bytes
Driver: C:\WINDOWS\system32\DRIVERS\dumpsd.sys, 10.00.14393.0321 (English), 10/5/2016 05:16:12, 187232 bytes
Name: AMD USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Device ID: PCI\VEN_1022&DEV_7814&SUBSYS_06211028&REV_09\3&2411E6FE&0&81
Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 10.00.14393.0000 (English), 7/16/2016 06:41:55, 381792 bytes
Name: AMD USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Device ID: PCI\VEN_1022&DEV_7814&SUBSYS_06211028&REV_09\3&2411E6FE&0&80
Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 10.00.14393.0000 (English), 7/16/2016 06:41:55, 381792 bytes
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_06211028&REV_11\3&2411E6FE&0&98
Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:55, 30208 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:55, 455520 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:55, 501088 bytes
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_06211028&REV_11\3&2411E6FE&0&90
Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:55, 30208 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:55, 455520 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:55, 501088 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1402&SUBSYS_00000000&REV_00\3&2411E6FE&0&C2
Driver: n/a
Name: Standard SATA AHCI Controller
Device ID: PCI\VEN_1022&DEV_7801&SUBSYS_06211028&REV_00\3&2411E6FE&0&88
Driver: C:\WINDOWS\system32\DRIVERS\storahci.sys, 10.00.14393.0206 (English), 9/15/2016 12:15:56, 130912 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1405&SUBSYS_00000000&REV_00\3&2411E6FE&0&C5
Driver: n/a
Name: PCI standard ISA bridge
Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_06211028&REV_11\3&2411E6FE&0&A3
Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:53, 18784 bytes
Name: PCI Express Root Port
Device ID: PCI\VEN_1022&DEV_1415&SUBSYS_06211028&REV_00\3&2411E6FE&0&28
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14393.0479 (English), 11/11/2016 05:00:00, 335712 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1400&SUBSYS_00000000&REV_00\3&2411E6FE&0&C0
Driver: n/a
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_06211028&REV_11\3&2411E6FE&0&9A
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:55, 96096 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:55, 455520 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:55, 501088 bytes
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_06211028&REV_11\3&2411E6FE&0&92
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:55, 96096 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:55, 455520 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:55, 501088 bytes
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1403&SUBSYS_00000000&REV_00\3&2411E6FE&0&C3
Driver: n/a
Name: PCI-to-PCI Bridge
Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&2411E6FE&0&A4
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14393.0479 (English), 11/11/2016 05:00:00, 335712 bytes
Name: Realtek PCIe FE Family Controller
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_06211028&REV_05\5E030000364CE00000
Driver: C:\WINDOWS\system32\DRIVERS\rt640x64.sys, 9.01.0404.2015 (English), 7/16/2016 06:41:53, 589824 bytes
Name: AMD SMBus
Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_06211028&REV_16\3&2411E6FE&0&A0
Driver: n/a
Device ID: PCI\VEN_1002&DEV_9999&SUBSYS_06211028&REV_00\3&2411E6FE&0&08
Driver: C:\WINDOWS\system32\DRIVERS\atikmdag.sys, 8.01.0001.1500 (English), 8/9/2015 00:10:16, 21631512 bytes
Driver: C:\WINDOWS\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 8/9/2015 00:10:14, 52248 bytes
Driver: C:\WINDOWS\system32\DRIVERS\amdacpksd.sys, 2.15.0030.0019 (English), 8/9/2015 00:10:10, 306424 bytes
Driver: C:\WINDOWS\system32\atiumd64.dll, 9.14.0010.1128 (English), 8/9/2015 00:13:38, 8867048 bytes
Driver: C:\WINDOWS\system32\atiumd6a.dll, 8.14.0010.0513 (English), 8/9/2015 00:13:38, 8981312 bytes
Driver: C:\WINDOWS\system32\atitmm64.dll, 6.14.0011.0025 (English), 8/9/2015 00:10:16, 199704 bytes
Driver: C:\WINDOWS\system32\amdpcom64.dll, 8.14.0010.0023 (English), 8/9/2015 00:13:36, 88032 bytes
Driver: C:\WINDOWS\system32\atimpc64.dll, 8.14.0010.0023 (English), 8/9/2015 00:13:36, 89560 bytes
Driver: C:\WINDOWS\system32\atiadlxx.dll, 7.15.0020.1301 (English), 8/9/2015 00:10:14, 1256472 bytes
Driver: C:\WINDOWS\system32\atiumd6a.cap, 8/8/2015 09:05:32, 3437632 bytes
Driver: C:\WINDOWS\system32\atimuixx.dll, 6.14.0010.1002 (English), 8/9/2015 00:10:14, 38424 bytes
Driver: C:\WINDOWS\system32\atiapfxx.exe, 6.14.0010.1001 (English), 8/9/2015 00:10:14, 375832 bytes
Driver: C:\WINDOWS\system32\ativvsva.dat, 8/22/2015 13:15:22, 157144 bytes
Driver: C:\WINDOWS\system32\ativvsvl.dat, 8/22/2015 13:15:22, 204952 bytes
Driver: C:\WINDOWS\system32\ativvaxy_cik.dat, 8/22/2015 13:15:20, 234420 bytes
Driver: C:\WINDOWS\system32\ativvaxy_cik_nd.dat, 8/22/2015 13:15:20, 232752 bytes
Driver: C:\WINDOWS\system32\ativce02.dat, 8/8/2015 09:05:38, 100816 bytes
Driver: C:\WINDOWS\system32\amdmmcl6.dll, 1.06.0000.0000 (English), 8/9/2015 00:10:12, 59416 bytes
Driver: C:\WINDOWS\system32\atiesrxx.exe, 6.14.0011.1199 (English), 8/9/2015 00:10:14, 255512 bytes
Driver: C:\WINDOWS\system32\atieclxx.exe, 6.14.0011.1199 (English), 8/9/2015 00:10:14, 681496 bytes
Driver: C:\WINDOWS\system32\atidemgy.dll, 4.05.5693.38038 (English), 8/9/2015 00:10:14, 451096 bytes
Driver: C:\WINDOWS\system32\atio6axx.dll, 6.14.0010.13399 (English), 8/9/2015 00:10:18, 30762496 bytes
Driver: C:\WINDOWS\system32\aticalrt64.dll, 6.14.0010.1848 (English), 8/9/2015 00:10:14, 71192 bytes
Driver: C:\WINDOWS\system32\aticalcl64.dll, 6.14.0010.1848 (English), 8/9/2015 00:10:14, 64536 bytes
Driver: C:\WINDOWS\system32\aticaldd64.dll, 6.14.0010.1848 (English), 8/9/2015 00:10:16, 15725592 bytes
Driver: C:\WINDOWS\system32\atiapfxx.blb, 8/8/2015 09:05:04, 660928 bytes
Driver: C:\WINDOWS\system32\amdmiracast.dll, 8/9/2015 00:13:36, 471352 bytes
Driver: C:\WINDOWS\system32\amdhdl64.dll, 8/9/2015 00:10:10, 143376 bytes
Driver: C:\WINDOWS\system32\hsa-thunk64.dll, 8/9/2015 00:10:16, 111640 bytes
Driver: C:\WINDOWS\system32\amdmantle64.dll, 9.01.0010.0077 (English), 8/9/2015 00:10:12, 6486032 bytes
Driver: C:\WINDOWS\system32\mantle64.dll, 9.01.0010.0077 (English), 8/9/2015 00:10:16, 136216 bytes
Driver: C:\WINDOWS\system32\mantleaxl64.dll, 9.01.0010.0077 (English), 8/9/2015 00:10:16, 102424 bytes
Driver: C:\WINDOWS\system32\ativce03.dat, 8/8/2015 09:05:38, 169152 bytes
Driver: C:\WINDOWS\system32\ativvaxy_vi.dat, 8/22/2015 13:15:22, 322868 bytes
Driver: C:\WINDOWS\system32\ativvaxy_vi_nd.dat, 8/22/2015 13:15:22, 321200 bytes
Driver: C:\WINDOWS\system32\ativvaxy_cz_nd.dat, 8/22/2015 13:15:20, 255808 bytes
Driver: C:\WINDOWS\system32\amde31a.dat, 8/8/2015 09:03:56, 167456 bytes
Driver: C:\WINDOWS\system32\detoured.dll, 2.01.0000.0207 (English), 8/9/2015 00:10:16, 12824 bytes
Driver: C:\WINDOWS\system32\amdgfxinfo64.dll, 8/9/2015 00:10:10, 213520 bytes
Driver: C:\WINDOWS\system32\atieah64.exe, 8/9/2015 00:10:14, 168984 bytes
Driver: C:\WINDOWS\system32\ativvaxy_FJ.dat, 8/22/2015 13:15:20, 250884 bytes
Driver: C:\WINDOWS\system32\ativvaxy_FJ_nd.dat, 8/22/2015 13:15:22, 249088 bytes
Driver: C:\WINDOWS\system32\amdocl12cl64.dll, 0.08.0000.0000 (English), 8/9/2015 00:10:14, 27544600 bytes
Driver: C:\WINDOWS\system32\amdicdxx.dat, 8/8/2015 09:03:58, 833798 bytes
Driver: C:\WINDOWS\system32\atiicdxx.dat, 8/22/2015 13:14:22, 737410 bytes
Driver: C:\WINDOWS\system32\atidxx64.dll, 8.17.0010.0625 (English), 8/9/2015 00:13:38, 12062080 bytes
Driver: C:\WINDOWS\SysWOW64\atiumdag.dll, 9.14.0010.1128 (English), 8/9/2015 00:13:38, 7484112 bytes
Driver: C:\WINDOWS\SysWOW64\atiumdva.dll, 8.14.0010.0513 (English), 8/9/2015 00:13:38, 8009376 bytes
Driver: C:\WINDOWS\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 8/9/2015 00:13:36, 81200 bytes
Driver: C:\WINDOWS\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 8/9/2015 00:13:36, 81200 bytes
Driver: C:\WINDOWS\SysWOW64\atiadlxy.dll, 7.15.0020.1301 (English), 8/9/2015 00:10:14, 935448 bytes
Driver: C:\WINDOWS\SysWOW64\atiadlxx.dll, 7.15.0020.1301 (English), 8/9/2015 00:10:14, 935448 bytes
Driver: C:\WINDOWS\SysWOW64\atiumdva.cap, 8/8/2015 09:05:36, 3471376 bytes
Driver: C:\WINDOWS\SysWOW64\ativvsva.dat, 8/22/2015 13:15:22, 157144 bytes
Driver: C:\WINDOWS\SysWOW64\ativvsvl.dat, 8/22/2015 13:15:22, 204952 bytes
Driver: C:\WINDOWS\SysWOW64\amdmmcl.dll, 1.06.0000.0000 (English), 8/9/2015 00:10:12, 48144 bytes
Driver: C:\WINDOWS\SysWOW64\atioglxx.dll, 6.14.0010.13399 (English), 8/9/2015 00:10:18, 25308696 bytes
Driver: C:\WINDOWS\SysWOW64\atidxx32.dll, 8.17.0010.0625 (English), 8/9/2015 00:13:38, 10191296 bytes
Driver: C:\WINDOWS\SysWOW64\aticalrt.dll, 6.14.0010.1848 (English), 8/9/2015 00:10:14, 60952 bytes
Driver: C:\WINDOWS\SysWOW64\aticalcl.dll, 6.14.0010.1848 (English), 8/9/2015 00:10:14, 57880 bytes
Driver: C:\WINDOWS\SysWOW64\aticaldd.dll, 6.14.0010.1848 (English), 8/9/2015 00:10:16, 14310936 bytes
Driver: C:\WINDOWS\SysWOW64\atiapfxx.blb, 8/8/2015 09:05:04, 660928 bytes
Driver: C:\WINDOWS\SysWOW64\amdhdl32.dll, 8/9/2015 00:10:10, 132120 bytes
Driver: C:\WINDOWS\SysWOW64\hsa-thunk.dll, 8/9/2015 00:10:16, 111128 bytes
Driver: C:\WINDOWS\SysWOW64\amdmantle32.dll, 9.01.0010.0077 (English), 8/9/2015 00:10:12, 5077016 bytes
Driver: C:\WINDOWS\SysWOW64\mantle32.dll, 9.01.0010.0077 (English), 8/9/2015 00:10:16, 122392 bytes
Driver: C:\WINDOWS\SysWOW64\mantleaxl32.dll, 9.01.0010.0077 (English), 8/9/2015 00:10:16, 96776 bytes
Driver: C:\WINDOWS\SysWOW64\detoured.dll, 2.01.0000.0207 (English), 8/9/2015 00:10:16, 12816 bytes
Driver: C:\WINDOWS\SysWOW64\amdgfxinfo32.dll, 8/9/2015 00:10:10, 198680 bytes
Driver: C:\WINDOWS\SysWOW64\atieah32.exe, 8/9/2015 00:10:14, 152592 bytes
Driver: C:\WINDOWS\SysWOW64\amdocl12cl.dll, 0.08.0000.0000 (English), 8/9/2015 00:10:14, 22327320 bytes
Driver: C:\WINDOWS\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 8/9/2015 00:10:16, 59928 bytes
Driver: C:\WINDOWS\system32\ATIODE.exe, 1.00.0000.0001 (English), 8/9/2015 00:10:16, 341528 bytes
Driver: C:\WINDOWS\system32\amdave64.dll, 8.04.0006.0000 (English), 8/9/2015 00:13:36, 119160 bytes
Driver: C:\WINDOWS\SysWOW64\amdave32.dll, 8.04.0006.0000 (English), 8/9/2015 00:13:36, 110352 bytes
Driver: C:\WINDOWS\system32\atisamu64.dll, 7.01.0000.0001 (English), 8/9/2015 00:10:16, 97816 bytes
Driver: C:\WINDOWS\system32\amdhcp64.dll, 1.00.0000.0001 (English), 8/9/2015 00:13:36, 151968 bytes
Driver: C:\WINDOWS\system32\kapp_ci.sbin, 8/8/2015 09:05:44, 47664 bytes
Driver: C:\WINDOWS\system32\kapp_si.sbin, 8/8/2015 09:05:44, 43408 bytes
Driver: C:\WINDOWS\system32\samu_krnl_ci.sbin, 8/22/2015 13:15:34, 140240 bytes
Driver: C:\WINDOWS\system32\samu_krnl_isv_ci.sbin, 8/22/2015 13:15:34, 138832 bytes
Driver: C:\WINDOWS\SysWOW64\atisamu32.dll, 7.01.0000.0001 (English), 8/9/2015 00:10:16, 89624 bytes
Driver: C:\WINDOWS\SysWOW64\amdhcp32.dll, 1.00.0000.0001 (English), 8/9/2015 00:13:36, 138416 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atikmpag.sys, 8.14.0001.6463 (English), 8/9/2015 00:10:14, 673816 bytes
Driver: C:\WINDOWS\system32\atiu9p64.dll, 8.14.0001.6463 (English), 8/9/2015 00:13:36, 130104 bytes
Driver: C:\WINDOWS\system32\atiuxp64.dll, 8.14.0001.6463 (English), 8/9/2015 00:13:38, 162272 bytes
Driver: C:\WINDOWS\system32\atig6txx.dll, 8.14.0001.6463 (English), 8/9/2015 00:10:14, 165400 bytes
Driver: C:\WINDOWS\system32\atiglpxx.dll, 8.14.0001.6463 (English), 8/9/2015 00:10:14, 78360 bytes
Driver: C:\WINDOWS\system32\aticfx64.dll, 8.17.0010.1404 (English), 8/9/2015 00:13:36, 1466744 bytes
Driver: C:\WINDOWS\system32\amdxc64.dll, 8.18.0010.0041 (English), 8/9/2015 00:13:38, 9191344 bytes
Driver: C:\WINDOWS\SysWOW64\aticfx32.dll, 8.17.0010.1404 (English), 8/9/2015 00:13:36, 1213224 bytes
Driver: C:\WINDOWS\SysWOW64\amdxc32.dll, 8.18.0010.0041 (English), 8/9/2015 00:13:36, 7575696 bytes
Driver: C:\WINDOWS\system32\OpenCL.dll, 2.00.0004.0000 (English), 8/9/2015 00:10:14, 73752 bytes
Driver: C:\WINDOWS\system32\amdocl64.dll, 10.00.1800.0008 (English), 8/9/2015 00:10:16, 47795720 bytes
Driver: C:\WINDOWS\system32\amdocl_as64.exe, 8/9/2015 00:10:14, 1196072 bytes
Driver: C:\WINDOWS\system32\amdocl_ld64.exe, 8/9/2015 00:10:12, 1070632 bytes
Driver: C:\WINDOWS\system32\clinfo.exe, 8/9/2015 00:10:16, 243736 bytes
Driver: C:\WINDOWS\SysWOW64\OpenCL.dll, 2.00.0004.0000 (English), 8/9/2015 00:10:12, 68120 bytes
Driver: C:\WINDOWS\SysWOW64\amdocl.dll, 10.00.1800.0008 (English), 8/9/2015 00:10:14, 39723024 bytes
Driver: C:\WINDOWS\SysWOW64\amdocl_as32.exe, 8/9/2015 00:10:12, 1004072 bytes
Driver: C:\WINDOWS\SysWOW64\amdocl_ld32.exe, 8/9/2015 00:10:12, 807464 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.stz, 8.14.0001.6028 (English), 8/9/2015 00:10:10, 82704 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.itz, 8/22/2015 13:12:38, 1988 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.ctz, 8/22/2015 13:12:36, 9805 bytes
Driver: C:\WINDOWS\system32\atig6pxx.dll, 8.14.0001.6463 (English), 8/9/2015 00:10:14, 83992 bytes
Driver: C:\WINDOWS\SysWOW64\atiu9pag.dll, 8.14.0001.6463 (English), 8/9/2015 00:13:36, 112400 bytes
Driver: C:\WINDOWS\SysWOW64\atiuxpag.dll, 8.14.0001.6463 (English), 8/9/2015 00:13:38, 144608 bytes
Driver: C:\WINDOWS\SysWOW64\atigktxx.dll, 8.14.0001.6463 (English), 8/9/2015 00:10:14, 150552 bytes
Driver: C:\WINDOWS\SysWOW64\atiglpxx.dll, 8.14.0001.6463 (English), 8/9/2015 00:10:14, 78360 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc32.dll, 15.20.1062.1004 (English), 8/9/2015 00:13:36, 931760 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc64.dll, 15.20.1062.1004 (English), 8/9/2015 00:13:36, 1116160 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_32.dll, 1.00.0000.0001 (English), 8/9/2015 00:10:10, 217624 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_64.dll, 1.00.0000.0001 (English), 8/9/2015 00:10:10, 255000 bytes
Driver: C:\WINDOWS\system32\coinst_15.20.dll, 1.00.0005.0009 (English), 8/9/2015 00:10:16, 874520 bytes
I will ask @phoebebebe13 or @chesterbigbird to look at your dxdiag information and see if they can help you.
Also, it would be good to go to the Dell site, search for your computer model, and update with any drivers that need to be updated.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Your laptop is low end and not very suitable. you have a integrated graphics card which is not ideal and a very low end cpu that's also not ideal.
Do you play with a cooling pad? if so then i would get one.
I would also visit the Dell website and check to see if there is a new graphics driver for your laptop.
16GB hyper X fury
MSI GTX 1080
MSI gaming M5 mobo
Evga 750 supernova
Corsair hydro h110i GT
Corsair obsidian 750D
500GB SSD
6TB Seagate Barracuda Pro
LG 34" ultra wide
I am sorry that your computer is unable to handle the game
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @Brooke0806
There are a few things to do to see if it helps.
Try switching to 64 bit mode and see if that helps. To do that ,
Go to Game Library in Origin . Right click on The Sims 4 picture.
Click on “Game Properties”. Click on Advanced Launch options.
Change the “When launching this Game” setting to “The Sims 4 64bit”
If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and see if the issues are still there.
Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game.
Sometimes having a large amount of items in the sims inventories and household inventory can cause issues. Try removing some of the items from the inventories and see if that helps.
Try also checking the inventories of other sims households in the game. Simmers have been finding that the game has been placing items into their inventories when they are not playing the households.
Try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated. Exit the game and then copy back the "options.ini" or " options " file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder
Make sure that your graphics drivers are up to date.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
I had my game in 64bit should I try 32bit?
Hello
Try switching back to 32 bit mode and see if that helps with your issues.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
you
In case its important-- there also seems to be a "ask if single" option that keeps appearing, although they are dating and have 100% romance bar.
Hello
Other simmers have been having the same issue , since the latest game patch,
This link thread on the AHQ EA site refers to the issue
http://answers.ea.com/t5/The-Sims-4-Bug-Reports/OPEN-Sims-cannot-propose/m-p/5733980#M30911
Try lowering the relationship level of the two sims. Then try building it up again and see if the propose option appears.
If the sims have any other boyfriends/girlfriends break them up and see if that helps.
If they aren't living together, try having one of them move into the household and see if an option to propose then comes up.
Or if they are living together, have one of them move out to their own home and see if that helps.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase