Trying to install from a disc...

Susim62

I have a message telling me to update the Sims 4. It is updated but each time I insert the disc (Get Together) I get the same message and can go no further.

rosemow

Hello.
Try repairing the game and see if that helps. To do that, right click on the sims 4 picture in Origin and click repair.
If the issue remains, try uninstalling origin and reinstalling origin and see if that helps.

If you have issues with the disc, another way of installing Get Together is to click the Origin label at the top of the screen in Origin, click on the " redeem product code" and type in the product code. Then go to My Games section. Click the sims 4 picture. Click the little "i" button that is next to the play button. That will take you to a screen that shows you what game packs, stuff packs and eps you own. Go to the EP pack section, and you will find the EP there. You can then download/install it there.

Susim62

Repairing the game worked. Thank you for your help.

rosemow

Susim62 wrote: »

Repairing the game worked. Thank you for your help.

You're welcome