Looks like the exchange is broken again! «12...Next Go

soocoolsim

I don’t see any new lots showing up on the exchange since Jan 9. Anyone saw any mention of this and when will be fixed?

Hidehi

I've noticed it too @soocoolsim but have no idea either if anything can or will be done to fix it 🤔.

kennamak

@soocoolsim I came here to ask the exact same question lol

EA_Cade

Hey all,

This is under investigation at the moment, I'll let you know when I hear anything new on this.

Hidehi

Thank you for your quick response @EA_Cade , that's most appreciated!
Hopefully you'll be able to give us some good news fairly soon.

soocoolsim

Thanks for responding @EA_Cade . Looking forward to resolution 😊

EA_Cade

Hey again everyone,

The root cause has been identified and new items should be showing again at this time.

Thank you all for flagging this to our attention

soocoolsim

Awesome, thanks to you @EA_Cade and others on the team for addressing this so promptly 🌟

soocoolsim

Good morning @EA_Cade , not sure you’re aware that uploads to the Exchange starting yesterday are not showing pictures. Hoping you can check into this and have it fixed for us. Thanks.

romagi1

Thanks for bringing this to EA's attention @soocoolsim ! Hope it will be fixed soon!

EA_Cade

soocoolsim wrote: »

Good morning @EA_Cade , not sure you’re aware that uploads to the Exchange starting yesterday are not showing pictures. Hoping you can check into this and have it fixed for us. Thanks.

Hiya,

We had an outage on 3/12 that I believe is the cause of this issue, its been sent up for looking into now.

soocoolsim

Thanks for escalating and circling back @EA_Cade . We’re looking forward to resolution.

Evalen

Hope it get fixed soon.

EA_Cade

Hey all,

This issue is now resolved. Unfortunately due to the nature of the issue this time, the uploads that occurred during the outage will need to be reuploaded to have the images display properly.

soocoolsim

Thanks very much to you and the team for your action on this @EA_Cade . We really appreciate your assistance! 😀🌟🌸

Hidehi

Thank you so much @EA_Cade and the team for getting the Exchange picture problem fixed so promptly! It is most appreciated 💐

Sandraelle

@EA_Cade , Hello - Just in case you're not aware of the Exchange being broken again, just wanted to let you know that no new lots have shown up on the Exchange since June 6th. Your help is most appreciated.

EA_Cade

Sandraelle wrote: »

@EA_Cade , Hello - Just in case you're not aware of the Exchange being broken again, just wanted to let you know that no new lots have shown up on the Exchange since June 6th. Your help is most appreciated.

Flagged with the team now, thanks for letting me know!

Sandraelle

EA_Cade wrote: »

Sandraelle wrote: »

@EA_Cade , Hello - Just in case you're not aware of the Exchange being broken again, just wanted to let you know that no new lots have shown up on the Exchange since June 6th. Your help is most appreciated.

Flagged with the team now, thanks for letting me know!

@EA_Cade, thank you so much for your quick reply.

EA_Cade

Heya, the Exchange should be showing new items again now.

Hidehi

So glad to know that we can continue to rely on you @EA_Cade and the team to sort out problems with the Exchange in next to no time.
Thank you very much!!

Sandraelle

EA_Cade wrote: »

Heya, the Exchange should be showing new items again now.

@EA_Cade - Thank you so much for letting us know of such a speedy fix!!

soocoolsim

Great this was fixed so quickly. Thanks @EA_Cade

LMC6255

@EA_Cade It appears that the Exchange is not working well again.. I also am having problems uploading using my launcher..

EA_Cade

Not seeing any issues on my end. Can you tell me what specifically you're having an issue with so I can look into this further?

LMC6255

@EA_Cade Thank you for checking! I am having problems with my launcher, I can't upload screenshots of any other items..

I just checked the Exchange and I still see the same lot that was uploaded much earlier today..