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    can't log into sims 3 launcher

    LunarWolfTallyLunarWolfTally Posts: 235 Member
    in The Sims 3 Bugs & Issues
    i enter my correct info and it just keeps popping up with the log in screen
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      igazorigazor Posts: 19,330 Member
      That usually means either there is a temporary problem on EA's end (this is common) or you need to clear the cache and all cookies on Internet Explorer, assuming you are using Windows. Even if you never use IE as a browser yourself, the Launcher and the game borrow its resources and these things can get jammed up. Be sure to deselect the option to preserve cookies for Favorites (usually the top one).
      https://kb.wisc.edu/page.php?id=15141
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      LunarWolfTallyLunarWolfTally Posts: 235 Member
      igazor wrote: »
      That usually means either there is a temporary problem on EA's end (this is common) or you need to clear the cache and all cookies on Internet Explorer, assuming you are using Windows. Even if you never use IE as a browser yourself, the Launcher and the game borrow its resources and these things can get jammed up. Be sure to deselect the option to preserve cookies for Favorites (usually the top one).

      i'll give it a try @igazor
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      LunarWolfTallyLunarWolfTally Posts: 235 Member
      LunarWolfTally wrote: »
      igazor wrote: »
      That usually means either there is a temporary problem on EA's end (this is common) or you need to clear the cache and all cookies on Internet Explorer, assuming you are using Windows. Even if you never use IE as a browser yourself, the Launcher and the game borrow its resources and these things can get jammed up. Be sure to deselect the option to preserve cookies for Favorites (usually the top one).

      i'll give it a try @igazor

      i did all that even uninstalled and re-installed and still can't log into the game launcher
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      LunarWolfTallyLunarWolfTally Posts: 235 Member
      LunarWolfTally wrote: »
      LunarWolfTally wrote: »
      igazor wrote: »
      That usually means either there is a temporary problem on EA's end (this is common) or you need to clear the cache and all cookies on Internet Explorer, assuming you are using Windows. Even if you never use IE as a browser yourself, the Launcher and the game borrow its resources and these things can get jammed up. Be sure to deselect the option to preserve cookies for Favorites (usually the top one).

      i'll give it a try @igazor

      i did all that even uninstalled and re-installed and still can't log into the game launcher

      the welcome screen has vanished has to be a issue with Origins
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      igazorigazor Posts: 19,330 Member
      Sorry that didn't work, it does for some not always for everyone. Have you tried uninstalling and reinstalling Origin in particular?
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      LunarWolfTallyLunarWolfTally Posts: 235 Member
      @igazor doing that now, i uninstalled and re installed origin as well and now re install my game and expansion pack
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      LunarWolfTallyLunarWolfTally Posts: 235 Member
      now i'm getting this on the welcome screen and i still can't log in :(

      2016-08-10_zpsduhibjtd.png
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      LunarWolfTallyLunarWolfTally Posts: 235 Member
      omg i feel sheepish XD i cleared the wrong browser history, i'm logged in now :*
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      brook_33brook_33 Posts: 2 New Member
      I'm having the same problem. I can play the game but the info window in the top right is gone I assume since I can't log in. I cleared the cache for internet explorer and chrome, I uninstalled and reinstalled Origin, I retried linking my game serial number to my EA account, I reset my EA password, and even tried making a new account in-game but since my game was already linked it didn't work. But everything just comes back to the log in not accepting my password.
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      LunarWolfTallyLunarWolfTally Posts: 235 Member
      i had to clear my internet explorer history to log in try that @brook_33
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      brook_33brook_33 Posts: 2 New Member
      It worked! Had to reset my password again but I'm in! Thank you!
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      LunarWolfTallyLunarWolfTally Posts: 235 Member
      brook_33 wrote: »
      It worked! Had to reset my password again but I'm in! Thank you!

      your welcome glad you figured it out @brook_33
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      Sim_ModelSim_Model Posts: 1 New Member
      I am so sick of the problems I keep having with Origin and my sims 2 Ultimate Collection and my sims 3 signing into launcher problems...I have repeatedly tried everything that has been mentioned here and on other sites and nothing works...or it works once then never again...is there any useful information that can help me to stop having these annoying situations. I can log into the origin launcher no problem same as EA account please help me...I use google for my email so every time I have to go reset my password I am forced to leave the EI browser...
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      EA_RtasEA_Rtas Posts: 2,875 EA Community Manager
      Sorry to see you're having issues, currently all technical issues need to go through The The Sims 4 AHQ. Considering this thread is pretty old I'm going to go ahead and close it off. If you have any questions about necroposting you can read this thread here : Necroposting
    This discussion has been closed.
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