I just bought a brand new gaming laptop this week:
MSI GL62M 7REX-1896US 15.6" Full HD Thin and Light Gaming Laptop Computer
Quad Core i7-7700HQ
GeForce GTX 1050Ti 4G Graphics
8GB DRAM (Googled & it's DDR4)
128GB SSD + 1TB Hard Drive
I have all but 1 EP (Seasons), all but 5 SP (Glamour and 4 most recent), and all but 2 GP (2 most recent).
Sims runs well the graphics are great but sometimes when I try to change menus or go from fast speed to pause the game slightly freezes for 2 seconds then minimizes for a moment then maximizes on it's own then resumes running normally. I am considering upgrading the RAM but I'm a little confused as to why I should have to when this computer is brand new and has 8 GB. Any thoughts anyone?
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Make sure that the game is using your graphics card
http://forums.thesims.com/en_us/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd
Check that your graphics drivers are uptodate.
Try turning off origin in-game and see if that helps. To do that, go to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
Repairing the game may help. To do that, go to games library in Origin, right click on the sims 4 picture and click repair
Try deleting the cache files and see if that helps
https://sims4.crinrict.com/en/2014/09/delete-cache-files/
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
As a troubleshooting step performing a clean boot is advised, as some background program or process may be interfering with the game's operation. For details please refer to the following EA Support page: