Game crashing (Your most viewed discussion title literally)

Felicia1990

Okay so, my game has been crashing quite a bit for some reason. The majority of the time it crashes when I'm in the "Plan an outfit" mode. I've downloaded quite a bit of CC so it might have something to do with that?

Other than the crashing every now & then my game runs PERFECTLY!

Opinions?

rosemow

Hello.
Remove all the cc/mods that you have in your game and see if that helps. Then put your mods/CC back into the mods folder one by one or in batches and testing after each one to see which is the cause of the problem.
If you have a lot of mods/cc, use the 50/50 method. Put half of your mods/cc into the mods folder then start the game and see if the crashing issue is still there. If the issue is not there, then you know that those items work okay with the game. Then you can test the other half of your cc/mods.
If the game is crashing with the first half, you will need to keep testing them to see what is causing problems. Then you will need to test the second half of your cc/mods too.

There has been many mods that have been conflicting with the game since the patch . Try going back to the sites where you downloaded mods from and see if an updated version has been released or if other simmers have been having issues with the mods too.
This is a link to a thread that lists some of the broken/updated mods . It may help you.
http://forums.thesims.com/en_US/discussion/863545/broken-updated-mods-dec-15

DeKay

It could be the CC. It might be broken.

If removing mods and CC doesn't work, post your dxdiag:
https://help.ea.com/en/article/how-to-gather-dxdiag-information/

Felicia1990

Thank you both!

rosemow

You're welcome

rosemow

I am just posting here what I posted in another message to you, in case the crashing continues.

If you are playing on a laptop with a dedicated graphics card, do what is in this thread.
http://forums.thesims.com/en_US/discussion/863606/laptop-users-update-your-card-assignment-for-64bit#latest

Try switching back to 32 bit mode and see if that helps.
http://help.ea.com/article/when-to-use-the-sims-4-64-bit-or-32-bit-version

If the crashing still occurs after doing these things, post your DiaxDiag info there.
It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

Felicia1990

I haven't finished purchasing all the parts for my new computer yet, but this would have to do for now.

System Information

---

Time of this report: 12/15/2015, 19:00:58
Machine: ******************
Operating System: Windows 10 Pro 32-bit (10.0, Build 10240) (10240.th1_st1.151104-1714)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 02/04/10 20:21:09 Ver: 08.00.12
Processor: Pentium(R) Dual-Core CPU E5400 @ 2.70GHz (2 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 3584MB RAM
Page File: 1898MB used, 5268MB available
Windows Dir: C:\WINDOWS
DirectX Version: 11.2
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 32bit Unicode

---

DxDiag Notes

---

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

---

DirectX Debug Levels

---

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---

Display Devices

---

Card name: AMD Radeon HD 5570
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68D9)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_68D9&SUBSYS_30511682&REV_00
Display Memory: 2551 MB
Dedicated Memory: 1015 MB
Shared Memory: 1536 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: BenQ G2410HD (Analog)
Monitor Model: BenQ G2410HD
Monitor Id: BNQ7822
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,amdxc32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.201.1151.0
DDI Version: 11.2
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 10/21/2015 08:01:07, 1223552 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2B99-11CF-4E70-5B10BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68D9
SubSys ID: 0x30511682
Revision ID: 0x0000
Driver Strong Name: oem27.inf:cb0ae41412cc7502:ati2mtag_Evergreen:15.201.1151.0:pci\ven_1002&dev_68d9
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

---

Sound Devices

---

Description: Speakers (VIA HD Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_104383B7&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: viahduaa.sys
Driver Version: 6.00.0011.0800 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/22/2015 01:49:50, 575184 bytes
Other Files:
Driver Provider: VIA Technologies, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: SPDIF Interface (TX0) (VIA HD Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_104383B7&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: viahduaa.sys
Driver Version: 6.00.0011.0800 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/22/2015 01:49:50, 575184 bytes
Other Files:
Driver Provider: VIA Technologies, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---

Sound Capture Devices

---

Description: Front Mic (VIA HD Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: viahduaa.sys
Driver Version: 6.00.0011.0800 (English)
Driver Attributes: Final Retail
Date and Size: 6/22/2015 01:49:50, 575184 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: CD Audio (VIA HD Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: viahduaa.sys
Driver Version: 6.00.0011.0800 (English)
Driver Attributes: Final Retail
Date and Size: 6/22/2015 01:49:50, 575184 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Stereo Mix (VIA HD Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: viahduaa.sys
Driver Version: 6.00.0011.0800 (English)
Driver Attributes: Final Retail
Date and Size: 6/22/2015 01:49:50, 575184 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---

Video Capture Devices
Number of Devices: 0

---

---

DirectInput Devices

---

Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a

Poll w/ Interrupt: No

---

USB Devices

---

+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x27C9
| Matching Device ID: USB\ROOT_HUB
| Service: usbhub
| Driver: usbhub.sys, 9/24/2015 22:31:41, 368992 bytes
| Driver: usbd.sys, 7/10/2015 03:24:23, 24416 bytes
|
+-+ USB Composite Device
| | Vendor/Product ID: 0x046D, 0xC52F
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: USB\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 7/10/2015 03:24:23, 117600 bytes
| |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x046D, 0xC52F
| | | Location: 0000.001d.0001.001.000.000.000.000.000
| | | Matching Device ID: USB\Class_03&SubClass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 7/10/2015 03:24:22, 26624 bytes
| | | Driver: hidclass.sys, 7/10/2015 03:24:22, 113152 bytes
| | | Driver: hidparse.sys, 7/10/2015 03:24:22, 30720 bytes
| | |
| | +-+ HID-compliant mouse
| | | | Vendor/Product ID: 0x046D, 0xC52F
| | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | | Service: mouhid
| | | | Driver: mouhid.sys, 7/10/2015 03:24:23, 23040 bytes
| | | | Driver: mouclass.sys, 7/10/2015 03:24:23, 45408 bytes

---

Gameport Devices

---

---

PS/2 Devices

---

+ Lenovo ThinkPad PS/2 keyboard
| Matching Device ID: acpi\ven_pnp&dev_0303
| Upper Filters: i8042HDR
| Service: i8042prt
| Driver: i8042HDR.sys, 10/20/2006 16:32:32, 13224 bytes

---

Disk & DVD/CD-ROM Drives

---

Drive: C:
Free Space: 14.7 GB
Total Space: 76.3 GB
File System: NTFS
Model: ST380011A ATA Device

Drive: E:
Free Space: 129.8 GB
Total Space: 152.6 GB
File System: NTFS
Model: ST3160021A ATA Device

Drive:
Model: HL-DT-ST DVDRAM GH22NS50 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 130560 bytes

---

System Devices

---

Name: Intel(R) N10/ICH7 Family PCI Express Root Port - 27D0
Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_81791043&REV_01\3&11583659&0&E0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.10240.16390 (English), 8/7/2015 23:21:02, 257888 bytes

Name: Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB
Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_81791043&REV_01\3&11583659&0&EB
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 25088 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 383328 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.10240.16542 (English), 9/24/2015 22:31:41, 368992 bytes

Name: PCI-to-PCI Bridge
Device ID: PCI\VEN_8086&DEV_29C1&SUBSYS_82B01043&REV_10\3&11583659&0&08
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.10240.16390 (English), 8/7/2015 23:21:02, 257888 bytes

Name: Intel(R) ICH7 Family Ultra ATA Storage Controllers - 27DF
Device ID: PCI\VEN_8086&DEV_27DF&SUBSYS_81791043&REV_01\3&11583659&0&F9
Driver: C:\WINDOWS\system32\DRIVERS\intelide.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 17248 bytes
Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 41824 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 23392 bytes
Driver: C:\WINDOWS\system32\DRIVERS\ataport.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 160096 bytes

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA60&SUBSYS_AA601682&REV_00\4&2254C66F&0&0108
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.10240.16603 (English), 11/24/2015 23:11:46, 72704 bytes
Driver: C:\WINDOWS\system32\drivers\drmk.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:19, 84480 bytes
Driver: C:\WINDOWS\system32\drivers\portcls.sys, 10.00.10240.16515 (English), 9/17/2015 00:34:49, 230400 bytes

Name: Intel(R) N10/ICH7 Family SMBus Controller - 27DA
Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_81791043&REV_01\3&11583659&0&FB
Driver: n/a

Felicia1990

Name: AMD Radeon HD 5570
Device ID: PCI\VEN_1002&DEV_68D9&SUBSYS_30511682&REV_00\4&2254C66F&0&0008
Driver: C:\WINDOWS\system32\DRIVERS\atikmdag.sys, 8.01.0001.1500 (English), 10/21/2015 08:01:07, 19525104 bytes
Driver: C:\WINDOWS\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 10/21/2015 08:01:07, 52208 bytes
Driver: C:\WINDOWS\system32\atiumdag.dll, 9.14.0010.1128 (English), 10/21/2015 08:01:07, 7482560 bytes
Driver: C:\WINDOWS\system32\atiumdva.dll, 8.14.0010.0513 (English), 10/21/2015 08:01:08, 8009352 bytes
Driver: C:\WINDOWS\system32\atitmmxx.dll, 6.14.0011.0025 (English), 10/21/2015 08:01:07, 173040 bytes
Driver: C:\WINDOWS\system32\amdpcom32.dll, 8.14.0010.0023 (English), 10/21/2015 08:01:06, 81160 bytes
Driver: C:\WINDOWS\system32\atimpc32.dll, 8.14.0010.0023 (English), 10/21/2015 08:01:07, 81168 bytes
Driver: C:\WINDOWS\system32\atiadlxx.dll, 7.15.0020.1301 (English), 10/21/2015 08:01:07, 935408 bytes
Driver: C:\WINDOWS\system32\atiumdva.cap, 10/7/2015 08:40:20, 3471376 bytes
Driver: C:\WINDOWS\system32\atimuixx.dll, 6.14.0010.1002 (English), 10/21/2015 08:01:07, 37872 bytes
Driver: C:\WINDOWS\system32\atiapfxx.exe, 6.14.0010.1001 (English), 10/21/2015 08:01:07, 375792 bytes
Driver: C:\WINDOWS\system32\ativvsva.dat, 7/16/2015 00:17:30, 157144 bytes
Driver: C:\WINDOWS\system32\ativvsvl.dat, 7/16/2015 00:17:30, 204952 bytes
Driver: C:\WINDOWS\system32\ativvaxy_cik.dat, 5/29/2015 00:00:42, 234420 bytes
Driver: C:\WINDOWS\system32\ativvaxy_cik_nd.dat, 5/28/2015 23:58:32, 232752 bytes
Driver: C:\WINDOWS\system32\ativce02.dat, 10/7/2015 08:40:20, 100816 bytes
Driver: C:\WINDOWS\system32\amdmmcl.dll, 1.06.0000.0000 (English), 10/21/2015 08:01:05, 48112 bytes
Driver: C:\WINDOWS\system32\atiesrxx.exe, 6.14.0011.1199 (English), 10/21/2015 08:01:07, 223216 bytes
Driver: C:\WINDOWS\system32\atieclxx.exe, 6.14.0011.1199 (English), 10/21/2015 08:01:07, 553456 bytes
Driver: C:\WINDOWS\system32\atidemgy.dll, 4.05.5711.37472 (English), 10/21/2015 08:01:07, 451056 bytes
Driver: C:\WINDOWS\system32\atioglxx.dll, 6.14.0010.13399 (English), 10/21/2015 08:01:07, 25320432 bytes
Driver: C:\WINDOWS\system32\aticalrt.dll, 6.14.0010.1848 (English), 10/21/2015 08:01:07, 60912 bytes
Driver: C:\WINDOWS\system32\aticalcl.dll, 6.14.0010.1848 (English), 10/21/2015 08:01:07, 57832 bytes
Driver: C:\WINDOWS\system32\aticaldd.dll, 6.14.0010.1848 (English), 10/21/2015 08:01:07, 14310896 bytes
Driver: C:\WINDOWS\system32\atiapfxx.blb, 10/7/2015 08:40:19, 662392 bytes
Driver: C:\WINDOWS\system32\amdhdl32.dll, 10/21/2015 08:01:05, 132080 bytes
Driver: C:\WINDOWS\system32\hsa-thunk.dll, 10/21/2015 08:01:11, 111088 bytes
Driver: C:\WINDOWS\system32\amdmantle32.dll, 9.01.0010.0083 (English), 10/21/2015 08:01:05, 5216240 bytes
Driver: C:\WINDOWS\system32\mantle32.dll, 9.01.0010.0083 (English), 10/21/2015 08:01:11, 122352 bytes
Driver: C:\WINDOWS\system32\mantleaxl32.dll, 9.01.0010.0083 (English), 10/21/2015 08:01:11, 96752 bytes
Driver: C:\WINDOWS\system32\ativce03.dat, 10/7/2015 08:40:20, 177344 bytes
Driver: C:\WINDOWS\system32\ativvaxy_vi.dat, 5/29/2015 00:10:58, 322868 bytes
Driver: C:\WINDOWS\system32\ativvaxy_vi_nd.dat, 5/29/2015 00:08:18, 321200 bytes
Driver: C:\WINDOWS\system32\ativvaxy_cz_nd.dat, 5/29/2015 00:21:32, 255808 bytes
Driver: C:\WINDOWS\system32\amde31a.dat, 10/7/2015 08:40:13, 175648 bytes
Driver: C:\WINDOWS\system32\detoured.dll, 2.01.0000.0207 (English), 10/21/2015 08:01:11, 12784 bytes
Driver: C:\WINDOWS\system32\amdgfxinfo32.dll, 10/21/2015 08:01:05, 198640 bytes
Driver: C:\WINDOWS\system32\atieah32.exe, 10/21/2015 08:01:07, 152560 bytes
Driver: C:\WINDOWS\system32\ativvaxy_FJ.dat, 5/29/2015 00:17:24, 250884 bytes
Driver: C:\WINDOWS\system32\ativvaxy_FJ_nd.dat, 5/29/2015 00:15:12, 249088 bytes
Driver: C:\WINDOWS\system32\amdocl12cl.dll, 0.08.0000.0000 (English), 10/21/2015 08:01:06, 22327280 bytes
Driver: C:\WINDOWS\system32\amdicdxx.dat, 10/7/2015 08:40:15, 833800 bytes
Driver: C:\WINDOWS\system32\atiicdxx.dat, 11/6/2014 09:53:26, 737410 bytes
Driver: C:\WINDOWS\system32\amdlvr32.dll, 1.00.0003.0008 (English), 10/21/2015 08:01:05, 524272 bytes
Driver: C:\WINDOWS\system32\amdmiracast.dll, 10/21/2015 08:01:05, 390296 bytes
Driver: C:\WINDOWS\system32\atidxx32.dll, 8.17.0010.0625 (English), 10/21/2015 08:01:07, 10211016 bytes
Driver: C:\WINDOWS\system32\atiuxpag.dll, 8.14.0001.6463 (English), 10/21/2015 08:01:08, 143048 bytes
Driver: C:\WINDOWS\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 10/21/2015 08:01:07, 53744 bytes
Driver: C:\WINDOWS\system32\ATIODE.exe, 1.00.0000.0001 (English), 10/21/2015 08:01:07, 303600 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atikmpag.sys, 8.14.0001.6463 (English), 10/21/2015 08:01:07, 542192 bytes
Driver: C:\WINDOWS\system32\atiu9pag.dll, 8.14.0001.6463 (English), 10/21/2015 08:01:07, 112368 bytes
Driver: C:\WINDOWS\system32\atigktxx.dll, 8.14.0001.6463 (English), 10/21/2015 08:01:07, 150512 bytes
Driver: C:\WINDOWS\system32\atiglpxx.dll, 8.14.0001.6463 (English), 10/21/2015 08:01:07, 78320 bytes
Driver: C:\WINDOWS\system32\aticfx32.dll, 8.17.0010.1404 (English), 10/21/2015 08:01:07, 1223552 bytes
Driver: C:\WINDOWS\system32\amdxc32.dll, 8.18.0010.0044 (English), 10/21/2015 08:01:06, 7683088 bytes
Driver: C:\Program Files\AMD\CCC2\Install\ccc2_install.exe, 8.97.0100.0300 (English), 10/21/2015 08:01:11, 96740846 bytes
Driver: C:\WINDOWS\system32\OpenCL.dll, 2.00.0004.0000 (English), 10/21/2015 08:01:06, 68080 bytes
Driver: C:\WINDOWS\system32\amdocl.dll, 10.00.1800.0011 (English), 10/21/2015 08:01:06, 39721456 bytes
Driver: C:\WINDOWS\system32\amdocl_as32.exe, 10/21/2015 08:01:06, 1004032 bytes
Driver: C:\WINDOWS\system32\amdocl_ld32.exe, 10/21/2015 08:01:06, 807424 bytes
Driver: C:\WINDOWS\system32\clinfo.exe, 10/21/2015 08:01:11, 212464 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.stz, 8.14.0001.6028 (English), 10/21/2015 08:01:05, 60136 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.itz, 6/5/2015 00:16:12, 1986 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.ctz, 6/5/2015 00:18:38, 9794 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_32.dll, 1.00.0000.0001 (English), 10/21/2015 08:01:05, 217584 bytes
Driver: C:\WINDOWS\system32\coinst_15.20.dll, 1.00.0005.0009 (English), 10/21/2015 08:01:11, 678896 bytes

Name: Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8
Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_81791043&REV_01\3&11583659&0&E8
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 25088 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 383328 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.10240.16542 (English), 9/24/2015 22:31:41, 368992 bytes

Name: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
Device ID: PCI\VEN_1969&DEV_1026&SUBSYS_831C1043&REV_B0\4&3AA6353D&0&00E1
Driver: C:\WINDOWS\system32\DRIVERS\L1E62x86.sys, 1.00.0000.0023 (English), 7/10/2015 03:24:23, 55296 bytes

Name: Intel(R) N10/ICH7 Family Serial ATA Storage Controller - 27C0
Device ID: PCI\VEN_8086&DEV_27C0&SUBSYS_81791043&REV_01\3&11583659&0&FA
Driver: C:\WINDOWS\system32\DRIVERS\intelide.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 17248 bytes
Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 41824 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 23392 bytes
Driver: C:\WINDOWS\system32\DRIVERS\ataport.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 160096 bytes

Name: Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC
Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_81791043&REV_01\3&11583659&0&EF
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 75104 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 383328 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.10240.16542 (English), 9/24/2015 22:31:41, 368992 bytes

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_83B71043&REV_01\3&11583659&0&D8
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.10240.16603 (English), 11/24/2015 23:11:46, 72704 bytes
Driver: C:\WINDOWS\system32\drivers\drmk.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:19, 84480 bytes
Driver: C:\WINDOWS\system32\drivers\portcls.sys, 10.00.10240.16515 (English), 9/17/2015 00:34:49, 230400 bytes

Name: Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA
Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_81791043&REV_01\3&11583659&0&EA
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 25088 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 383328 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.10240.16542 (English), 9/24/2015 22:31:41, 368992 bytes

Name: CPU to IO Controller
Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_82B01043&REV_10\3&11583659&0&00
Driver: n/a

Name: Intel(R) N10/ICH7 Family PCI Express Root Port - 27D2
Device ID: PCI\VEN_8086&DEV_27D2&SUBSYS_81791043&REV_01\3&11583659&0&E1
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.10240.16390 (English), 8/7/2015 23:21:02, 257888 bytes

Name: Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9
Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_81791043&REV_01\3&11583659&0&E9
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 25088 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:23, 383328 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.10240.16542 (English), 9/24/2015 22:31:41, 368992 bytes

Name: Intel(R) ICH7 Family LPC Interface Controller - 27B8
Device ID: PCI\VEN_8086&DEV_27B8&SUBSYS_81791043&REV_01\3&11583659&0&F8
Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 10.00.10240.16384 (English), 7/10/2015 03:24:22, 16736 bytes

Name: PCI-to-PCI Bridge
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_81791043&REV_E1\3&11583659&0&F0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.10240.16390 (English), 8/7/2015 23:21:02, 257888 bytes

---

DirectShow Filters

---

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,10.00.10240.16384
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,10.00.10240.16384
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,10.00.10240.16384
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,10.00.10240.16384
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,10.00.10240.16384
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,10.00.10240.16384
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,10.00.10240.16384
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,10.00.10240.16384
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,10.00.10240.16384
DV Muxer,0x00400000,0,0,qdv.dll,10.00.10240.16384
Color Space Converter,0x00400001,1,1,quartz.dll,10.00.10240.16384
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.10240.16384
AVI Splitter,0x00600000,1,1,quartz.dll,10.00.10240.16384
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,10.00.10240.16384
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,10.00.10240.16384
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.10255.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,10.00.10240.16384
StreamBufferSink,0x00200000,0,0,sbe.dll,10.00.10240.16384
MJPEG Decompressor,0x00600000,1,1,quartz.dll,10.00.10240.16384
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,10.00.10240.16384
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,10.00.10240.16384
VBI Codec,0x00600000,1,4,VBICodec.ax,10.00.10240.16384
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,12.05.0000.20928
ATI MPEG Video Decoder,0x00200000,1,2,atimpenc.dll,12.05.0000.20928
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,10.00.10240.16384
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,10.00.10240.16384
SBE2FileScan,0x00200000,0,0,sbe.dll,10.00.10240.16384
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,12.00.10240.16384
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,10.00.10240.16384
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,10.00.10240.16384
DV Splitter,0x00600000,1,2,qdv.dll,10.00.10240.16384
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,10.00.10240.16384
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,12.00.10240.16384
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.05.0000.20928
AMD MJPEG Decoder,0x00800001,1,1,atimpenc.dll,12.05.0000.20928
ACM Wrapper,0x00600000,1,1,quartz.dll,10.00.10240.16384
Video Renderer,0x00800001,1,0,quartz.dll,10.00.10240.16384
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,10.00.10240.16384
Line 21 Decoder,0x00600000,1,1,qdvd.dll,10.00.10240.16384
Video Port Manager,0x00600000,2,1,quartz.dll,10.00.10240.16384
Video Renderer,0x00400000,1,0,quartz.dll,10.00.10240.16384
ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,12.05.0000.20928
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,12.05.0000.20928
VPS Decoder,0x00200000,0,0,WSTPager.ax,10.00.10240.16384
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.10240.16384
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,10.00.10240.16384
File writer,0x00200000,1,0,qcap.dll,10.00.10240.16384
ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,12.05.0000.20928
DVD Navigator,0x00200000,0,3,qdvd.dll,10.00.10240.16384
Overlay Mixer2,0x00200000,1,1,qdvd.dll,10.00.10240.16384
AVI Draw,0x00600064,9,1,quartz.dll,10.00.10240.16384
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,12.00.10240.16384
WST Pager,0x00200000,1,1,WSTPager.ax,10.00.10240.16384
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,10.00.10240.16384
DV Video Decoder,0x00800000,1,1,qdv.dll,10.00.10240.16384
SampleGrabber,0x00200000,1,1,qedit.dll,10.00.10240.16384
Null Renderer,0x00200000,1,0,qedit.dll,10.00.10240.16384
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,10.00.10240.16384
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,10.00.10240.16384
StreamBufferSource,0x00200000,0,0,sbe.dll,10.00.10240.16384
Smart Tee,0x00200000,1,2,qcap.dll,10.00.10240.16384
Overlay Mixer,0x00200000,0,0,qdvd.dll,10.00.10240.16384
AVI Decompressor,0x00600000,1,1,quartz.dll,10.00.10240.16384
AVI/WAV File Source,0x00400000,0,2,quartz.dll,10.00.10240.16384
Wave Parser,0x00400000,1,1,quartz.dll,10.00.10240.16384
MIDI Parser,0x00400000,1,1,quartz.dll,10.00.10240.16384
Multi-file Parser,0x00400000,1,1,quartz.dll,10.00.10240.16384
File stream renderer,0x00400000,1,1,quartz.dll,10.00.10240.16384
ATI Video Rotation Filter,0x00200000,1,1,atimpenc.dll,12.05.0000.20928
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,12.00.10133.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,10.00.10240.16384
AVI Mux,0x00200000,1,0,qcap.dll,10.00.10240.16384
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,10.00.10240.16384
File Source (Async.),0x00400000,0,1,quartz.dll,10.00.10240.16384
File Source (URL),0x00400000,0,1,quartz.dll,10.00.10240.16384
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,10.00.10240.16384
Enhanced Video Renderer,0x00200000,1,0,evr.dll,10.00.10240.16384
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,10.00.10240.16384
MPEG Video Decoder,0x40000001,1,1,quartz.dll,10.00.10240.16384

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,10.00.10240.16384

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,10.00.10240.16384
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,10.00.10240.16384
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,10.00.10240.16384
DV Video Encoder,0x00200000,0,0,qdv.dll,10.00.10240.16384
MJPEG Compressor,0x00200000,0,0,quartz.dll,10.00.10240.16384
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,10.00.10240.16384
Intel IYUV codec,0x00200000,1,1,qcap.dll,10.00.10240.16384
Intel IYUV codec,0x00200000,1,1,qcap.dll,10.00.10240.16384
Microsoft RLE,0x00200000,1,1,qcap.dll,10.00.10240.16384
Microsoft Video 1,0x00200000,1,1,qcap.dll,10.00.10240.16384
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,10.00.10240.16384
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,10.00.10240.16384

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,10.00.10240.16384
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,10.00.10240.16384
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.05.0000.20928
IMA ADPCM,0x00200000,1,1,quartz.dll,10.00.10240.16384
PCM,0x00200000,1,1,quartz.dll,10.00.10240.16384
Microsoft ADPCM,0x00200000,1,1,quartz.dll,10.00.10240.16384
GSM 6.10,0x00200000,1,1,quartz.dll,10.00.10240.16384
Messenger Audio Codec,0x00200000,1,1,quartz.dll,10.00.10240.16384
CCITT A-Law,0x00200000,1,1,quartz.dll,10.00.10240.16384
CCITT u-Law,0x00200000,1,1,quartz.dll,10.00.10240.16384
MPEG Layer-3,0x00200000,1,1,quartz.dll,10.00.10240.16384

Audio Capture Sources:
Front Mic (VIA HD Audio),0x00200000,0,0,qcap.dll,10.00.10240.16384
CD Audio (VIA HD Audio),0x00200000,0,0,qcap.dll,10.00.10240.16384
Stereo Mix (VIA HD Audio),0x00200000,0,0,qcap.dll,10.00.10240.16384

rosemow

Hello.
Is your sims 4 installed on your C drive ? Your hard drive has

Free Space: 14.7 GB
Total Space: 76.3 GB

and the sims 4 game requires at least 9gb. The computer may be finding it hard to process both the game as well as normal computer running.
Could you perhaps try to free up some more hard drive space on that drive?

When @phoebebebe13 comes on to the forums they will look at your info.

Felicia1990

rosemow wrote: »

Hello.
Is your sims 4 installed on your C drive ? Your hard drive has

Free Space: 14.7 GB
Total Space: 76.3 GB

and the sims 4 game requires at least 9gb. The computer may be finding it hard to process both the game as well as normal computer running.
Could you perhaps try to free up some more hard drive space on that drive?

When @phoebebebe13 comes on to the forums they will look at your info.

I don't know what else to delete off of the computer. I have absolutely nothing else!

phoebebebe13

@Felicia1990 you have a few issues going on

Your computer is older. May be giving out. Your CPU is weak and I dont know much about your video card other than it was issued in 2010. I dont play on AMD. If the game is on C drive you don't have enough hard drive space. Your computer is 32 bit and can not access enough ram to run the game along with windows and origin . Your computer may not support windows 10 @chesterbigbird

chesterbigbird

If your game is on C drive.. then that is your number 1 problem.
You have very very little space left, maybe you can transfer some things like (documents,pictures,videos) over to your other drive to make some space.
Other then that your pc is getting old and may be having trouble with the game.
Try the suggested things like switching to 32 bit and removing all MODS.