I have tried every browser I can think of. All I get is the systems error message or I just get redirected to the page where I click buy again. Can someone give me a tip as to what to do?
I have tried contacting CS but they are not very helpful.
I have tried buying with paypal as well but no joy. Contacted the bank and they have no problem at their end...
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Oy vey!
Well the 1000 points have been added. I looked at my Paypal transactions and it says I've been charged once, not 3 times like this silly site says. (Wonky site is wonky)
Nevermind...I WAS charged multiple times. Another 1000 sp just got added. Looks like I need to get in tough with customer service. -_-
Purchase Error
An error has occurred while trying to process your request. Please, try again later. {0}
I've been trying for a few days and I'm ready to give up.
Oh! This sounds like the problem I'm having, but there's nothing in my billing history. But now I'm scared that they will kickstart the transaction soon and charge me multible times (I clicked "buy" like 10 times... :shock: )
None of the pending $1.00 attempted charges were processed and all fell off the following day after I tried to buy simpoints with my CC.
I bought a credit card gift card today, signed into the account and found that it's fine. I tried to buy Dragon Valley, only to see that my card took off $1.13 twice. I assumed it was because my internet page froze and I have to close it and open it so I tried buying the 5000 simpoints bundle, only for it to fail as well. (didn't get simpoints but $1.13 was taken off (uping the total to four times because I tried to buy the bundle a second time. None of my purchasing attempts are listed in my billing history.
I've put in a request to reverse the charges to on my credit card gift card. I would have notified the sims site about it too but there is no one available to chat. :x Hopefully I will have a better chance to solve this tomorrow.
EDIT: I got through to the Customer Service chat and they've confirmed that the transaction did not go through so it will be reversed on it's own.
I got a nice advisor too. (S)he told me to wait 5-7 business days for the $1.13 charges to be reversed on my card. Hopefully this simpoints problem will be resolved by then.
jD001
That sux. Guess I'll just take my $75 credit gift card I was gonna use on the store and put in in Amazon.ca.
jD001
"change bundle" it still says the same thing!!!! HELP!!
I've missed out on several of the discounted venues because I don't have enough Simpoints...that is just so wrong!!!
This is wrong, EA.
I have been getting this for 4 days now. Now the sale is over!! I am in the US and it is NOT working here either.
but....this in not the only glitch on the site. One of many!!
Cassee's Corner: https://forums.thesims.com/en_US/discussion/783956/cassees-corner-new-5309-memory-lane-wip-page-72/p1
Can anyone actually pay with a credit card or Paypal and have a choice of living somewhere other than the States, like for instance Canada???
Seriously is there is someone I can contact please let me know how to do this, thanks!!
Just as a question; Has anyone seen a Guru reply to posts in this forum area lately?
:arrow: Edit: I ended up purchasing the points through Origin. I did not get the mystery bag, but I got the points. I ended up paying the full price for the Bistro as well, but this issue will never be addressed by EA so why bother. I will not be purchasing the next EP or Stuff pack. EA needs to fix what they have out first. They are so involved with TS4 and their new projects that the released products are forgotten. Believe me, I love The Sims; I have played The Sims 1, The Sims 2 and now The Sims 3. I still have all the discs to the games. I just want EA to make this game as good as it can be. It deserves it; we fans deserve it.
jD001