When I first hired him I saw him, but after a few Sim days I can't find him and you can't fire him unless done in person.
I hired both the butler and a maid and my house still wasn't being cleaned.
Anyone else have their butler dissapear - and no he didn't quit.
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But that's just me even though you said that he didn't quit..
So it's possible that your butlers are in the town in plain clothes doing their own thing. Wait until a message comes up from them (light someone on fire if you have to) and then click on the message where the butler's face is. It'll take you to where your errant butler is. I hope this bug is fixed soon.
My current feelings about The Sims 4. Here is hoping The Sims 5 can restore The Sims franchise.
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