That sounds like a mod conflict or game bug. If it happens with an empty Mods folder, I'd head over to https://answers.ea.com/t5/Bug-Reports/bd-p/The-Sims-4-Bugs. (View Post)
This post is FYI (For Your Information) only, so people don't have to search for a tweet etc. every time they're trying to find where someone said something. Please post here only if you have a new a… (View Post)