My Sims have disappeared as well, but from the active sims. I can see them walking around in the house, but I can not control them; like they have turned into NPCs. I tried to switch to another house, and the name of the family is there, but their is no picture of them. I uninstalled all CC and it is still happening. It is…
I am having the same issue. I even tried to chat with tech support and they said it is not a game issue. So now I am stuck and don't know what to do either.