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    Official sims 3 store items and worlds not installing to game

    «1
    ChelleB24ChelleB24 Posts: 99 Member
    in The Sims 3 Store General Discussion
    I decided to start playing Sims 3 again last night and picked up the Showtime expansions. I backed up my old game saves and transferred them over to the new computer I was planning on playing on.

    After launching the game, I brought up the Download Dashboard in-game to re-install the purchased items I bought through the Sims 3 store. Each item showed a check mark next it saying that it was installed to the game. I went to start a new game and the two worlds I had through the sims 3 store (Hidden Springs, Riverview) weren't there.

    I loaded one of my saved games and went into Buy Mode and all the objects I bought through the sims 3 store were also missing. I exited the game and re-launched it going through downloading all my bought items again and they still aren't showing up.

    I've tried everything I could think of: Uninstalling and re-installing the game, deleting all my downloads and re-downloading them, backing up any Mods I had and deleting them from the game location on my computer and still nothing.

    Any CC I have will work, but the items I bought through the Official Sims 3 store isn't showing up/installing to the game.

    Is there any way to fix this?


    P.S. I did update everything that needed to be updated (game/launcher/etc). Sims 3 games I own are: sims 3 Base Game, Fast lane, High End Loft, Ambitions, World Adventures, Late Night, showtime. All are up to date.

    Comments

    • Options
      LandieLandie Posts: 108 Member
      edited April 2012
      ChelleB24 wrote:
      I decided to start playing Sims 3 again last night and picked up the Showtime expansions. I backed up my old game saves and transferred them over to the new computer I was planning on playing on.

      After launching the game, I brought up the Download Dashboard in-game to re-install the purchased items I bought through the Sims 3 store. Each item showed a check mark next it saying that it was installed to the game. I went to start a new game and the two worlds I had through the sims 3 store (Hidden Springs, Riverview) weren't there.

      I loaded one of my saved games and went into Buy Mode and all the objects I bought through the sims 3 store were also missing. I exited the game and re-launched it going through downloading all my bought items again and they still aren't showing up.

      I've tried everything I could think of: Uninstalling and re-installing the game, deleting all my downloads and re-downloading them, backing up any Mods I had and deleting them from the game location on my computer and still nothing.

      Any CC I have will work, but the items I bought through the Official Sims 3 store isn't showing up/installing to the game.

      Is there any way to fix this?


      P.S. I did update everything that needed to be updated (game/launcher/etc). Sims 3 games I own are: sims 3 Base Game, Fast lane, High End Loft, Ambitions, World Adventures, Late Night, showtime. All are up to date.

      I just made a topic about this. So, I'm having the same problem. Only I started from absolute scratch this morning. (No 3rd party CC/mods at all, downloading & installing through Origin). Thanks for going into detail about this like you did.
    • Options
      ChelleB24ChelleB24 Posts: 99 Member
      edited April 2012
      Bumping for help.

      Still can't figure out whats going on that's causing this.
    • Options
      AngstyOkAngstyOk Posts: 21 Member
      edited April 2012
      Hi guys,

      I had this exact problem about two weeks ago. It was driving me absolutely mad -- I'd download and install the items. The launcher and/or the store would say they were installed, but they'd never show up in game.

      As it turned out, I had not yet registered my most recent Stuff Pack with EA. As soon as I registered it, the problem was resolved and I could once again install store content (and have it stay installed).

      You can check which of your expansions and stuff packs you've registered from your profile page (click your name link at the upper left) -- from there, scroll down to the bottom of the left-hand side where they list all the stuff you've registered. I just compared the listing there with the one at the bottom left of the launcher and found the EA profile listed 9 things, and my launcher listed 10, so hunted for the one that hadn't been registered yet.
    • Options
      ChelleB24ChelleB24 Posts: 99 Member
      edited April 2012
      AngstyOk wrote:
      Hi guys,

      I had this exact problem about two weeks ago. It was driving me absolutely mad -- I'd download and install the items. The launcher and/or the store would say they were installed, but they'd never show up in game.

      As it turned out, I had not yet registered my most recent Stuff Pack with EA. As soon as I registered it, the problem was resolved and I could once again install store content (and have it stay installed).

      You can check which of your expansions and stuff packs you've registered from your profile page (click your name link at the upper left) -- from there, scroll down to the bottom of the left-hand side where they list all the stuff you've registered. I just compared the listing there with the one at the bottom left of the launcher and found the EA profile listed 9 things, and my launcher listed 10, so hunted for the one that hadn't been registered yet.

      Just checked my games and they're all registered :(
    • Options
      ChelleB24ChelleB24 Posts: 99 Member
      edited April 2012
      bumping for help
    • Options
      tread147tread147 Posts: 46 New Member
      edited April 2012
      I can't assist but am having a similar issue with a couple of items. I have bought and registered every game and every stuff pack, and a rather large quantity of store items.

      But when I try to install the items I've bought through the "downloads dashboard" I keep getting an error message. It reads something like...

      "You have not purchased this item", and then it sends me to some store "patch" pop-up...which it won't let me install. Painful!

    • Options
      ChelleB24ChelleB24 Posts: 99 Member
      edited April 2012
      Searching for a way to fix this doesn't help either. This issue seems to be happening to several people :?

      Its really annoying that the company is spending more time creating Expansion packs over fixing pre-existing issues that previous expansions and patches broke.
    • Options
      GenaeveGenaeve Posts: 42 Member
      edited April 2012
      I am having the same issue. I would really like a fix to this. It's driving me crazy. Has anyone had any luck getting them to show back up?

      UPDATE:
      :lol: I did not realize I had not registered any of my stuff packs. As soon as I did, my store content that had been missing showed back up :lol:

      Post edited by Unknown User on
    • Options
      ChelleB24ChelleB24 Posts: 99 Member
      edited May 2012
      All my games are registered so that's not the issue for me.

      I had it working 2 days ago. The CC still showed up as un-installed in the launcher but it was in the game when I played. Decided to try and add a few for items from Thesimsresource.com, started up the game and its doing it all over again.

      Went into my Downloads folder in the Sims 3 file and deleted some of the new stuff I put it and its still not working. This game is really working my last nerve. I'm about to just uninstall it and give up on EA games over all.
    • Options
      OnyxthegreatOnyxthegreat Posts: 1
      edited May 2012
      I'm having the exact same problem with store items/worlds after uninstalling en re-installing the game after some time. I have the base game only. My game and launcher are both updated and my game is registered on the website. Here's what happens to me:

      - The files show up in my "downloads" list.
      - I install them, they successfully install and then appear in the "installed content" list.
      - When I start the game they're not there
      - When I restart the launcher the list of "installed content" is empty and the "downloads" list says nothing is installed once more.

      As ChelleB24 already said, custom content does stay, it's just the store content that doesn't. I hope someone comes up with a solution or I might have to re-install the game again and only replace my save games or something, I don't know. :(

      EDIT: I see there is a long ongoing thread right here: http://forum.thesims3.com/jforum/posts/list/391729.page

      EDIT: I've followed the steps in the link above and the store content stays now! Just follow these steps and I hope it works for you too!
      Beljora wrote:
      Okay, I've tried clearing my caches and getting rid of my mods in the past... but one thing I hadn't tried is letting the game remake my Sims 3 folder in Documents completely from scratch as suggested in the link above... And it turns out that did the trick.

      Before, when uninstalling the game, it would ask if I wanted to keep saved data/setting, and, naturally, I said yes since I did not want to lose those things. As it turns out, that was the problem as it's apparent now that something was corrupt in the Sims 3 folder that was being carried over to the new install.

      Anyway, the solution that worked for me in detail:

      I renamed my "Sims 3" folder under C:/(User)/Documents/Electronic Arts/ to "Sims 3 - Old"

      I then started the launcher, allowing the game to create a new "Sims 3" folder in that directory.

      I successfully downloaded and installed all of the content I've been having trouble with.

      I then copied over my saves from C:/(User)/Documents/Electronic Arts/Sims 3 - Old/Saves to C:/(User)/Documents/Electronic Arts/Sims 3/Saves

      I then made a "mods" folder under the new "Sims 3" folder and copied over my mods from C:/(User)/Documents/Electronic Arts/Sims 3 - Old/mods to C:/(User)/Documents/Electronic Arts/Sims 3/mods

      Everything is now working as it should.... Thank you to all involved in finding a solution.
      Post edited by Unknown User on
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      ChelleB24ChelleB24 Posts: 99 Member
      edited May 2012
      Not having an issue with the store stuff anymore, thankfully -_-;

      But now I'm getting issues with the CC. Some of it will partially install while another half get automatically uninstalled as soon as I close out the launcher.

      This game is infuriating. Honestly, you'd think a company like EA would have a department that would be working on fixing these things.
    • Options
      ChelleB24ChelleB24 Posts: 99 Member
      edited May 2012
      Finally got the game to work and now I keep getting "Sims 3 has stopped working" errors...

      Someone help please
    • Options
      hermia47hermia47 Posts: 5
      edited May 2012
      Onyxthegreat wrote:
      I'm having the exact same problem with store items/worlds after uninstalling en re-installing the game after some time. I have the base game only. My game and launcher are both updated and my game is registered on the website. Here's what happens to me:

      - The files show up in my "downloads" list.
      - I install them, they successfully install and then appear in the "installed content" list.
      - When I start the game they're not there
      - When I restart the launcher the list of "installed content" is empty and the "downloads" list says nothing is installed once more.

      As ChelleB24 already said, custom content does stay, it's just the store content that doesn't. I hope someone comes up with a solution or I might have to re-install the game again and only replace my save games or something, I don't know. :(

      EDIT: I see there is a long ongoing thread right here: http://forum.thesims3.com/jforum/posts/list/391729.page

      EDIT: I've followed the steps in the link above and the store content stays now! Just follow these steps and I hope it works for you too!
      Beljora wrote:
      Okay, I've tried clearing my caches and getting rid of my mods in the past... but one thing I hadn't tried is letting the game remake my Sims 3 folder in Documents completely from scratch as suggested in the link above... And it turns out that did the trick.

      Before, when uninstalling the game, it would ask if I wanted to keep saved data/setting, and, naturally, I said yes since I did not want to lose those things. As it turns out, that was the problem as it's apparent now that something was corrupt in the Sims 3 folder that was being carried over to the new install.

      Anyway, the solution that worked for me in detail:

      I renamed my "Sims 3" folder under C:/(User)/Documents/Electronic Arts/ to "Sims 3 - Old"

      I then started the launcher, allowing the game to create a new "Sims 3" folder in that directory.

      I successfully downloaded and installed all of the content I've been having trouble with.

      I then copied over my saves from C:/(User)/Documents/Electronic Arts/Sims 3 - Old/Saves to C:/(User)/Documents/Electronic Arts/Sims 3/Saves

      I then made a "mods" folder under the new "Sims 3" folder and copied over my mods from C:/(User)/Documents/Electronic Arts/Sims 3 - Old/mods to C:/(User)/Documents/Electronic Arts/Sims 3/mods

      Everything is now working as it should.... Thank you to all involved in finding a solution.




      Silly question....but do you have to uninstall the game after renaming the folder? Then reinstall?
    • Options
      crinrictcrinrict Posts: 18,771 Member
      edited May 2012
      No, it simply recreates the user folder on the next start up this way.

      No need to uninstall the game.
      Crinrict's Help Blogs -- Twitter
      Please do not send me PMs/post on my wall if you're looking for help. I can't attend to those. You can find me at AnswerHQ.
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      hermia47hermia47 Posts: 5
      edited May 2012
      Ahhhhh it's worked perfectly!!!! Thankyou sooooo much for ending about a month of frustration!!!
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      lindsay0510lindsay0510 Posts: 7
      edited May 2012
      for me, it started because... i guess i downloaded too much stuff from the store/exchange? It scanned the disk, deleted all my data, including my store content. cc still there, oddly enough. try to install the content? It shows up in my install foldier as installed, play disk, not there, uninstalls and reinstalls, still not there. *** o.-
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      FranWFranW Posts: 13 New Member
      edited September 2012
      Thank you, thank you, thank you problems fixed. Yeah, now to play some sims3.
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      SpaceBunnie1991SpaceBunnie1991 Posts: 26 Member
      edited February 2013
      ChelleB24 wrote:
      Not having an issue with the store stuff anymore, thankfully -_-;

      But now I'm getting issues with the CC. Some of it will partially install while another half get automatically uninstalled as soon as I close out the launcher.

      This game is infuriating. Honestly, you'd think a company like EA would have a department that would be working on fixing these things.

      I'm so sorry but could you please tell me how you got your store content to work, mine hasn't been working for almost 5 months :(

      thank you for your help
    • Options
      cedricweehuntcedricweehunt Posts: 34 Member
      edited February 2013
      I am having an issue also with trying to download from purchase history and store. When I go to download, it doesn't do anything. Also cannot download any worlds from exchange.
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      RedHead45RedHead45 Posts: 1
      edited February 2013
      I know this may be late, but I think I have a semi solution to your problem. I was having it too. But, what I did was;
      -Go into the Sims 3 Launcher and went to game updates.
      -Your not updating the game, but just go onto your account from that update window (Since on mine it goes to the Sims 3 website after the picture goes away)
      -Go to your items list, and downloaded & install them from there.
      -When they're all (or most) are installed, it should show up in your game.

      I hope this helps.
      -Red
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      jemmiegaljemmiegal Posts: 1
      edited March 2013
      On a different topic (sorry, I hope you don't mind), how is that you got your display pictures as your Sims 3 Characters on this forum? I haven't been able to figure this one out for myself.
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      saschatilosaschatilo Posts: 3,007 Member
      edited March 2013
      I am having a similar problem. My worlds say they are installed but I can't select them from the menu to play them. However, all of the content that comes with the world is not there. For example, i own Lucky Palms. I have all of the furnishings, rabbit holes and content, just not the actual world. The only worlds that are installed in my installed worlds folder are Monte Vista and Aurora Skies. This is frustrating. :cry:
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      LucysamLucysam Posts: 13
      edited March 2013
      sschatilo....that is exactly what is happening to me. I installed university, it worked a couple of times and then i got a message...the exact words i can't remember, but it basically said it couldn't find the game and I couldn't start the sims at all. so i uninstalled and reinstalled everything and I have every expansion and stuff pack except for Katy Perry...and the game started working again but all my store worlds are gone! :( The only ones that show up are the ones that came with the expansions. I downloaded them again from the store and after installing them I would get a message that that content is already installed. and all my other store item, clothing, furniture etc. is in there just fine and weirdly enough all the content that came with the store worlds like the balloon from Aurora Skies and the Pizza Oven from Monte Vista, etc. is still in the game but I do not have the option to play the world. I have all the store worlds except for Barnacle Bay...have spent an embarrassing amount of $$$$ on this franchise and have lost idk how many hours trying to get it to work. Very frustrating. Am thinking of reinstalling everything again...but that will take hours and prob won't fix the problem.
    • Options
      saschatilosaschatilo Posts: 3,007 Member
      edited March 2013
      Lucysam wrote:
      sschatilo....that is exactly what is happening to me. I installed university, it worked a couple of times and then i got a message...the exact words i can't remember, but it basically said it couldn't find the game and I couldn't start the sims at all. so i uninstalled and reinstalled everything and I have every expansion and stuff pack except for Katy Perry...and the game started working again but all my store worlds are gone! :( The only ones that show up are the ones that came with the expansions. I downloaded them again from the store and after installing them I would get a message that that content is already installed. and all my other store item, clothing, furniture etc. is in there just fine and weirdly enough all the content that came with the store worlds like the balloon from Aurora Skies and the Pizza Oven from Monte Vista, etc. is still in the game but I do not have the option to play the world. I have all the store worlds except for Barnacle Bay...have spent an embarrassing amount of $$$$ on this franchise and have lost idk how many hours trying to get it to work. Very frustrating. Am thinking of reinstalling everything again...but that will take hours and prob won't fix the problem.


      It's good to know that I'm not the only one. I've uninstalled all of my store content and re installed it and still no worlds. :cry:
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      smilesajsmilesaj Posts: 6
      edited April 2013
      How I fixed a ton of errors with Sims 3

      Tried installing Sims 3 Seasons and got the error “The Sims 3 needed to be updated” and also “Can’t connect to Origin”. Search the web without much help. Attempted to download a few mega patches to update it manually, nothing worked same error. Turned out I was playing with the original Sims 3 that it never updated.
      So I uninstalled all my Sims 3 games, I have 3 stuff packs and 2 expansions took some time. I did not delete any registry keys.
      I then reinstalled Sims 3 base game. After I installed it I opened up Electronic Arts Download Manager and updated it. Guess what now it said “Invalid file found”.
      I then uninstalled again and cleaned the registry out. By following the instructions here https://help.ea.com/article/manually-uninstalling-the-sims-3
      This time after I installed the base game I opened the launcher first (DO NOT OPEN EADM or ORIGIN) and I had several patches install. This was the first time I ever saw a patch or had several install to bring my game up to version 1.50. After all the patches I noticed my launch had the following “Error during Start-up” I found that fix here. http://www.youtube.com/watch?v=IyKMnpKHGg8
      After the game was done patching I then went to update EADM (Origin) didn’t work had the same errors coming up. So this time I removed everything up to the base game. When I went into the registry to delete some of the related keys, I also decided to wipe the system of EADM and Origin wherever I found it. I had to go to Program Files and Program Files x 86. I then went to Origin’s website and installed the newest version.
      I then installed each stuff pack and each expansion in the order it came. After each one I would get a notice that this was an older version. I just would click ok and keep crossing my fingers and praying it would work.
      I then got to the installation of Seasons which is an electronic copy. I then would get the error “Please insert correct CD” there is no CD with this expansion, so I tried 2 different CD’s I had from different expansions. Nothing worked. So I was completely irritated like if it is not one thing it is another thing. So I got to think that all the errors excluding the first one dealing with the registry. I then decided to go look in the registry for Seasons because it should not be there it has been installed. Sure enough I found it in 3 different places. Under Origin and under Sims 3, I deleted all of them.
      I then logged back into Origin and began installing Seasons…it worked J
      The above is the condensed version of the problems I had and everything I did to fix it. Basically I spent a whole weekend working on this issue. I do feel that EA and Origin and the Sims do not make their games user friendly for installation. Lots of work needed there, IMO.
      I hope this helps people out. Please repost it wherever applicable. I think very few people return with solutions because of how stressful finding that solution was…but I know how I felt trying to find info...Good Luck!
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