So after spending an hour and a half on the phone with technical service, I was convinced the problem with the game (crashing whenever I create or even go near a horse) was something within my own macbook pro and mac desktop- being that I tried both and got the same result. However, after promptly making an appointment with the genius bar at the apple store, I was told that both my mac desktop and my macbook pro are up to date and exceed the minimum requirements to play TS3 pets. I was then informed that the problem was within the game, a code EA had written specifically for the horses that conflicts with many computers (not just macs!). I was also informed that using lion would actually do more harm than good since it takes up space that TS3 uses, (the technician who I talked to from EA told me to try lion). I don't know what else I can do, I'm really disappointed in wasting this money. Looks like I have no choice but to get my refund until EA makes a patch to correct this. I'm not wasting my time anymore. :?
Comments
I'm debating whether or not to upgrade my Mac (I haven't done an upgrade since I bought my computer, so I may try Lion), but it isn't necessarily a solution.
I just got the game, and I can't do anything to fix it. Best idea is to continue trying to contact Tech Support (although, they aren't much help at this point) like the rest of us, and hold they';; finally release a darn patch already.
Sorry about your game, I can sympathize. It's *extremely* annoying at this point, and I've just started the game!
See, I figured it was only the Pets EP. I've only had minimal problems before, random once-in-a-blue-moon freezing, but this Pets stuff is ridiculous... I would return the game, but I'm still hopeful that EA remembers us 'beloved Mac users' and gives us word on *anything*. Two months with the same bugs, and they still can't get their act together...
See, I'm really unsure of whether to install Lion or not. I've heard that Lion actually causes a lot of users more problems, but that Snow Leopard has fair chances of fixing them (I'm on my original Leopard system, after 5 years). I guess it's worth a shot, right?
I'll let you know anything I can find out.
EA support is suggesting a system upgrade, but it isn't necessarily a fix. I mean, for certain people, it's blue skies and working games. But others still have problems with the game. I'd like something a little more evident of working before updating my system, just because EA can't take responsibility for their flub and quit making it seem like the problem is all in the computer- the Mac, to be precise.
It's ridiculous. Still keeping my fingers crossed for a patch (especially because I can't install the latest yet, it's shutting down the game. :x I just don't have the patience at this time) that actually fixes *something*!
My problem is that every time a horse comes into play the game freezes and crashes, or I have to force the computer to crash. Originally, I figured I could just stick to the cats and dogs. But one day a random wild horse showed up on my lot and it froze again so there went that idea. The fault is on EA. They should have never put this game on the market having a faulty system. The technician who I spoke to said as silly as it sounds, its the horse code they've written and the only way around it is for EA to man up and patch it.
I'm amazed that you got a tech to admit to the fact that it's a coding error. I found it pretty obvious, since in my case, all of the game works properly except for the bit of lag, and the stupid freezing and need to force crash when some darned horse trots about. There's something seriously wrong with the horses, since I'm having no other severe problems with the game- or any other Sims 3 game, base game AND EPs alike, for that matter.
Come on, patch!
(Edited to fix a borked link!)
I've read your emails, peacenikchick13. I was browsing your thread, and believe you me, I've fired a few unhappy emails their way myself, as well as giving them a darn bad rating (not the most useful, but boy, it helps to vent!) on their awful service and support.
I'm getting some others I know to fire them some emails as well, PC and Mac users alike.
So, with the recent patch I am able to see horses and actually watch them (me, not my Sim) without freezing. I saw a Unicorn and rainbow for the first time even though it was far away... and small. But I was still happy. Even though I am still very disappointed with the lack of appreciation and acknowledgement from EA, there is still a small chance of hope they are on the right track. I am not sure if anyone else came across this but I felt like it was important. If this works with anyone else, YAY!
Maybe things are starting to look up though... still have my fingers crossed.
All my complaining did get me 20% off games on Origin, but I own a Mac so it's not much good.
Nope, I didn't reinstall anything! Updated to get the new patch, started playing the game and when I was in the house I saw this gray thing run by my house on the road and I was like, the heck? I zoomed out and noticed it was indeed a horse, scrolled back to my house, saved the game, because knowing my luck it would freeze, scrolled over to the horse (with the screen zoomed out) and it was running away without freezing the game. So I took a chance and zoomed in and then it froze... Since I shut down the game and restarted it each time it has worked if I don't zoom in on them.
Hm. Now that you mention it, I do remember something like that happening to me, although it was the second time I'd played the game (first time I'd played, I tried making a horse and the application crashed. Second time, I steered clear of the horses, managed to get a good two hour game going, and lo-and-behold, a horse went running by).
I saw that one horse twice; the first time, it was pretty far from my lot, so nothing happened or crashed. The second time, he came a smidgen closer to the house, and there goes the game.
This was before I'd updated to the new patch, though...
Well, I've reinstalled and made sure everything on my computer is up to date (and might upgrade to Snow Leopard, or run Windows on Bootcamp), so I'm going to try the game both without and with the patch. See what I can find.
Guys, welcome to the Bermuda Triangle. Give you three guesses as to why this forum has that nickname.
Anyway, I'm sorry this is happening to you, and I hope that EA fixes it. Honestly, they've screwed over Mac players enough.
***** EA. Sort it out.
LOL, how about the Circular File?
Makes me wonder why they haven't moved the entire Mac Discussion forum here.
Probably just a matter of time.