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  puzzlezaddict Posts: 1,877 Member

  November 2018 edited November 2018

  I play TS3 on exactly the same computer you have, although I gave up playing in mac OS months ago. (I partitioned my hard drive and installed Windows 10 on one side, otherwise known as Bootcamping.) The game did run on the mac side though; the unknown error issues were pretty easy to fix. I will say that with most packs installed, you're going to have a lot of trouble keeping under the RAM limit. In mac OS, TS3 can only use 2 GB of memory at a time, unlike the ~3.7 GB it has available on the Windows side. A game with most packs installed might well be using close to 2 GB RAM just on startup, even if you do everything else possible to keep memory use down.
  
  Having said all that, the first thing to do is a clean uninstall. The remnants of your previously installed packs are probably the cause of your current unknown error issues. After that, you can reinstall just the base game, run the Super Patch (digital download version), and try to launch. If you still get an unknown error, do another clean uninstall, create a new user with admin rights, and install on that account.
  
  Bluebellflora wrote a very helpful guide to installing TS3 in mac OS. With your AMD graphics card, you won't need to edit the .sgr files, but the rest does apply. Steps four and five in particular will take care of the unknown error messages you saw when you first installed packs.
  
  https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/6984929#M13578

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  hugsfromhannah Posts: 152 Member

  November 2018

  How do I do a "clean" uninstall?

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  puzzlezaddict Posts: 1,877 Member

  November 2018

  It's in Bluebellflora's guide linked above, but here's her blog post about it:
  
  https://bluebellflora.com/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/

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  hugsfromhannah Posts: 152 Member

  November 2018

  Thank you so much for your help! Although, I have another issue.
  
  I am no longer getting the "unknown error," and I haven't installed my expansion packs yet. However, when I launch the game, it gets stuck on a blue plumbob screen for about a minute. There are two plumbobs in my dock. I then get a message saying: "There is a problem connecting to the server. Please ensure your internet connection is active. If the problem persists please try again later."
  
  I tried bypassing the launcher and it didn't do anything. Do you have any ideas?
  

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  puzzlezaddict Posts: 1,877 Member

  November 2018 edited November 2018

  Right, the connection error issue. You can fix it, or you can install any pack besides World Adventures or HELS, and it will fix itself. (To clarify: These packs are fine to install, but they won't help with the connection error.) Since you're not seeing any unknown error messages, you're good to start adding your packs. But if you want to get the base game running first, just to be extra thorough, here's how:
  
  https://answers.ea.com/t5/The-Sims-Mac/Sims-3-quot-There-is-a-problem-connecting-to-the-server-quot/m-p/7113494#M14618

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  hugsfromhannah Posts: 152 Member

  November 2018

  You
  Are
  A
  Hero
  

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