I bought a new gaming laptop that just arrived today (other one no longer works). But the new laptop has no disc drive. I followed some directions to log into my Origin/EA account to redeem my codes and download my games.
Everytime I put my codes in, it told me that they have already been redeemed. I have never redeemed my games. And I purchased them brand new in the package from retail. And no one else has ever played my games.
I contacted EA about the issue, the guy ended up saying that I was trying to redeem them from my new account rather than the old one that I had when I got the games. So he found which account they are under and told me to log into that one and they should download without a problem.
So, I did that. But I am still getting the same message telling me that my codes have already been redeemed.
I am frustrated. Can anyone help me?
Thanks
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By the way, if you'd like to merge your old account with your new one, EA customer support can help with that too.
It only gives me an option to "Play on Origin". Does that download it to my computer?
Or does that just play it through the Origin program?
I'm sorry. I'm not very familiar with using Origin. I've only played my games using their installion disc's in the past.
Thank you so much!
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