Hello
@UserMnk1116 has asked me to start a thread in the Mac section of the forums as they use a Mac. I will post what they posted on their wall
Hi, I know I have to become a full member to post anywhere, but I have a question I can't seem to fix through the forums. Twice now (once in June, now again today) my game has been wiped clean and I have lost everything. I have been playing almost everyday since June, so I have lost a lot of game. I'm not sure what to do, but if anyone could point me in the direction of where to find a solution that would be great.
Unfortunately, I am having difficulty even finding the EA-sims 4-saves folder. I have a Mac, and I'm not sure if possibly this is why I am having trouble searching it that way.
Comments
Thank you so much again! I had originally sent this in about 5 hours ago, and after talking with EA for a little and doing some more searching, I realized my saved game folders were being saved to my iCloud. I was able to open the game as normal after this, and saw my family was still there. I decided I wanted to start a new legacy family, however, so I made that family. After making that family and choosing to 'save as', I exited the game to make sure there were no problems with reopening it. Again, I had no issues. I played the game for about 3 more hours while saving it every so often. About an hour ago, the game started to lag really bad so I decided to save as once again before quitting to restart my computer. However, after the game saved I did not even get the chance to quit the game and it quit itself. I had a bad feeling, so I tried to restart the game. This time my original families were there still, but the new family I had just spent a few hours playing was gone. I have tried to go about reloading the game from the saves I made earlier, but the new family file will not load, and I only have the option of playing my original game (despite the fact that I was opening files that I saved while playing the new family and never once even opened the original family). I have no idea what's going on/how to fix all the issues I'm having, and I don't want to continue to play the game if every so often it erases my files. Does anyone have any suggestions/feedback/etc? I have tried googling and searching the forum for answers, spoken to EA (which did not help at all), and restarting the game, but now I'm out of ideas. I apologize for this post being so long, and I want to say thanks in advance for any help I may get!