Barnacle Bay will not download

Brandontaylor

I just bought Barnacle Bay last night and successfully redeemed the code. It showed up in my purchase history so I clicked it to download. It started out fine in the launcher but then it gave me an error and told me to check my game log. Checking that, it told me that more bytes were expected and that's what caused it to fail. I looked up troubleshooting tips but everything I found that was closer to my issue was back in 2011 and the information did not help. I was just wondering if anyone else here had any issues and if they have any tips to help me.

waterywatermelon

Brandontaylor wrote: »

I just bought Barnacle Bay last night and successfully redeemed the code. It showed up in my purchase history so I clicked it to download. It started out fine in the launcher but then it gave me an error and told me to check my game log. Checking that, it told me that more bytes were expected and that's what caused it to fail. I looked up troubleshooting tips but everything I found that was closer to my issue was back in 2011 and the information did not help. I was just wondering if anyone else here had any issues and if they have any tips to help me.

You purchased Barnacle Bay?!?

I thought Barnacle Bay was a free download for everybody, because that's how I got mine. It was a free download, and it contains the complementary Build/Buy/CAS set.

It's called Complete Barnacle Bay Adventure!, and it's downloadable for free.

From what I understand, there was some technical mishap, and EA decided to offer that one up for free.

Brandontaylor

It was free for awhile, from what I seen but the store made me pay for it now. The main issue is the launcher won’t download it.

waterywatermelon

Brandontaylor wrote: »

It was free for awhile, from what I seen but the store made me pay for it now. The main issue is the launcher won’t download it.

That's a bummer.

You should definitely show your e-receipt to EA at the Customer Service area.

Coriandre

I would restart the whole process. Delete it from the launcher and download it again from the store.

Brandontaylor

I’ve tried restarting a few times, no luck. Trying to reset my folder and see if that helps.

Me1620

@Brandontaylor - @Ciane has an excellent thread for downloading store content. As Ciane posted in her thread you can bypass your purchase history and directly download Barnacle Bay by pasting direct downloading codes in the browser window. If you need more information on direct downloading see Valgon57's thread on direct downloading and bypassing Purchase History


In her thread, on January 19th, Ciane posted:

ciane wrote: »

Someone was having problems reinstalling worlds bought through Origin, so here are the direct DL codes:

Complete Barnacle Bay Adventure!
Old Version (without Buccaneer's Bounty 23566)
sims3://download/?ofbId=OFB-SIM3:23962
Standard - Origin/Retail
sims3://download/?ofbId=OFB-SIM3:33768
Standard - Store
sims3://download/?ofbId=OFB-SIM3:33767

This is what I would try:

1. Backup and then rename your current Sims 3 folder.
2. Create a vanilla Sims 3 folder
3. If you use version 1.67, make sure you have the seven ContentPatch files in your Sims 3 folder (See this post).
4. Open the Launcher.
5. Use the direct DL code for Barnacle Bay. Since you purchased from Origin, try this code first sims3://download/?ofbId=OFB-SIM3:33768

Brandontaylor

@Me1620 Just tried that, still won't work. It starts to download but doesn't even make it 1/4 of the way before it says there was an erro and to read the log again. That's all it does, no matter what I try.

FairyGodMother

Did you clear your browser cache and use a different browser?

Me1620

You may need to clear Internet Explorer history. This is a step that used to be recommended. While you unlikely use IE, the store apparently works through IE, or at least it used to.

I found this 2013 thread with a similar error on the EA Answer HQ.

FairyGodMother

This is the thread I found in HQ
https://answers.ea.com/t5/Technical-Issues-PC/Barnacle-Bay-Not-Downloading/m-p/10168508#M245373

FairyGodMother

@Me1620 I have had so many issues with the 64 bit Mac release that I have had to give up a few times, for a while. I just lurk the HQ and type in my issues in the search box and see what drops down in the box. Luckily I have been able to play it the last two days with no issues (knocks on wood). Its been tough because I'm not tech savvy but I am learning to clear caches, move folder out and start fresh, etc

tallcoolone

Just an idea if all else fails. I think you need the version that's in your purchase history that EA gave. I had trouble with the one I bought but the one that they gave in the purchase history downloads fine. Go to your purchase history to get it. It'll be back a little way.

Me1620

@FairyGodMother - It is aggravating when the game we love so much has so many issues. I have been fortunate that I have not had any that have made my game unplayable. I have the PC disc version.

Brandontaylor

I'm really starting to think it's just my cruddy internet, now that I've tried everything and had issues with items I hadn't before. I run off a Verizon Jetpack with limited high speed data so it's very likely. I'm waiting until my data rolls over on Tuesday and will try again then. If it works, then I know that was the issue and I can go ahead and buy the next store world I want.

Brandontaylor

Used my iPhone as hotspot, downloaded Barnacle Bay just fine.

Me1620

@Brandontaylor - Yay! Glad to hear you downloaded the world. It is also good to know how you solved the issue in case someone else has a similar problem.