Home› Discussion› The Sims 4 General Discussion
  • Categories
  • Discussions
  • Activity
  • Best Of...
    • Forum Announcement, Click Here to Read More From EA_Cade.

    Is the Gallery down?

    ehaught58ehaught58 Posts: 2,765 Member
    in The Sims 4 General Discussion
    Anybody else having problems connecting to the Gallery?
    fkgck4xkargo.png
    "If you build it, they will come." - Movie: Field of Dreams

    Comments

    • Options
      ehaught58ehaught58 Posts: 2,765 Member
      Anybody?
      fkgck4xkargo.png
      "If you build it, they will come." - Movie: Field of Dreams
    • Options
      EIisabettaEIisabetta Posts: 5,708 Member
      I just came to see if there was a thread. I can't connect either. Origin is online but I can't connect to the gallery in game.
      moxiegraphix on Origin
    • Options
      ehaught58ehaught58 Posts: 2,765 Member
      Same with me.
      fkgck4xkargo.png
      "If you build it, they will come." - Movie: Field of Dreams
    • Options
      Kniga_SitaraKniga_Sitara Posts: 414 Member
      ME too! All day! And I need ambrosia for my sims who died trought winter..
    • Options
      lsnishilsnishi Posts: 2,714 Member
      It's down for me too. I tried to connect to upload a room to the gallery just now, but can't connect. It does let me play off line though.
      PDWxp40.jpg
    • Options
      KathykinsKathykins Posts: 1,883 Member
      I can connect just fine. It has been wonky for days now, some times I can connect other times not.
      Tumblr - TS4 stuff

      Gallery: Kathykins

      AHQ - Game help and Bugs
    • Options
      V1XENV1XEN Posts: 12 New Member
      I can connect to it but alot of my things are missing. I got a new computer and had to reinstall everything and now more than half of my creations are missing mostly the sims I created.. I thought I would be able to just reinstall and go to the gallery and download all my stuff back.
    • Options
      EIisabettaEIisabetta Posts: 5,708 Member
      This solution is what helped me: https://answers.ea.com/t5/Technical-Issues-PC/Gallery-is-not-loading/m-p/9118204#M175775
      I have had the same issues, the solution for me was to quit the game and Origin, open task manager and scroll down until I found the Originwebhelperservice and terminate that process.

      Restart origin and log in to the game and the gallery works perfectly.

      I am really not sure why the originwebhelperservice is still an active process after quitting Origin but this does seen to be causing the issue for me.
      moxiegraphix on Origin
    • Options
      EIisabettaEIisabetta Posts: 5,708 Member
      EIisabetta wrote: »
      This solution is what helped me: https://answers.ea.com/t5/Technical-Issues-PC/Gallery-is-not-loading/m-p/9118204#M175775
      I have had the same issues, the solution for me was to quit the game and Origin, open task manager and scroll down until I found the Originwebhelperservice and terminate that process.

      Restart origin and log in to the game and the gallery works perfectly.

      I am really not sure why the originwebhelperservice is still an active process after quitting Origin but this does seen to be causing the issue for me.

      I may have spoken too soon, however. It worked and then, after being in build mode for a while, it went offline again and I have to repeat the process.
      moxiegraphix on Origin
    • Options
      FairyGodMotherFairyGodMother Posts: 7,406 Member
      I signed on a little bit ago and Origin was updating. Then it installed the helper tool. But couldn't go online in the game.

      I restarted computer and still can't get to the gallery. Guess it is down, for how long though? :/
    • Options
      EIisabettaEIisabetta Posts: 5,708 Member
      I can't get into the gallery at all now either.
      moxiegraphix on Origin
    • Options
      KathykinsKathykins Posts: 1,883 Member
      And now I can't connect again. :|
      Tumblr - TS4 stuff

      Gallery: Kathykins

      AHQ - Game help and Bugs
    • Options
      ehaught58ehaught58 Posts: 2,765 Member
      Maybe @SimGuruFrost can help us, please?
      fkgck4xkargo.png
      "If you build it, they will come." - Movie: Field of Dreams
    • Options
      shorty943pshorty943p Posts: 255 Member
      Gallery has been updated and is back online!
      BUT, not working well at all!
    • Options
      lisken0221lisken0221 Posts: 116 Member
      I tried getting on just now and it still is'nt working.
    • Options
      ashleemarieeashleemariee Posts: 1 New Member
      My gallery has been not connecting correctly for about a week now. It is just taking forever to load and picks when it wants to actually load.
    • Options
      Atreya33Atreya33 Posts: 4,429 Member
      edited May 2020
      I also have problems with the gallery.
      Kniga_Sitara wrote: »
      ME too! All day! And I need ambrosia for my sims who died trought winter..

      Perhaps a good idea to save these kind of rooms to your personal library once the gallery is back online. That way they are available offline.
    • Options
      NorocoNoroco Posts: 2 New Member
      The gallery has been down for 2 days for me. Also, this is the second time it happened this month. I wonder why?
    • Options
      OddlyLemmingOddlyLemming Posts: 8 New Member
      Hey there @Noroco :)

      Looks like the EA team took the Gallery offline a month back for maintenance. I can only assume the current downtime is due to the subsequent removal of "unintended features" (i.e.: bugs) being introduced by that maintenance process. :)
    • Options
      ImSandsImSands Posts: 332 Member
      I can't connect to Gallery today :-(
    • Options
      cornflake88cornflake88 Posts: 368 Member
      The gallery is up and running now. First time I've connected today.
    • Options
      Simzilla_7Simzilla_7 Posts: 141 Member
      edited May 2020
      I have been having problems since the origin update in February.
    • Options
      Dan20153Dan20153 Posts: 9 New Member
      can't connect to the gallery just tried
    • Options
      CeridwenCeridwen Posts: 228 Member
      edited August 2020
      Also having problems with this right now. There is this: https://forums.thesims.com/en_US/discussion/980130/the-sims-4-gallery-maintenance-august-20-2020#latest , it was from four days ago, but no confirmation the gallery is back in that thread. It might be related?

      EDIT: seems to be working now.
      Post edited by Ceridwen on
    • Options
      fififoofoo2123fififoofoo2123 Posts: 149 Member
      i’m actually currently still having trouble with the gallery - i wonder how long it’ll be down for some people?
      Current profile pic is of my current fave sim to play with! :-)
    Sign In or Register to comment.
    Return to top