Has anybody ever cancelled a pre-order via the Origin website?

Moon_Willow

Obviously something has gone very wrong with my pre-order. It's nearly 15 hour since it was released in New Zealand and even though it is in my game library and I have a download link I can't download it, my card hasn't been charged and the Origin web page says it is still being processed which is the same thing it has being saying for the last fortnight. I notice that the order has a cancel link. Does anybody know what will happen if I click on it. Will it cancel the pre-order, will it remove it from game library and most importantly will it allow me start the process over again either by purchasing a physical copy from a store or repurchasing it from Origin?

EA Support have been dreadful.

Meteorizer

Don't worry, the exact same thing happened to me. I pre-ordered it, and I had the option to download it, but no matter how many times I tried it would always say "download failed" after about a half hour of trying I checked the pre-order and it still said processing and I hadn't been charged yet, I cancelled the pre-order and just bought the digital copy of origin there and then, I would advise to do the same, don't worry nothing will happen, just click cancel and go back into the origin store and it will give you the option to buy it, did that and it downloaded straight away, hope I helped. :)

Natalee

same thing happened to me except when I canceled the preorder it is still in my library and I am unable to buy it. It is very frustrating.

Bluegayle

Didn't realize this was old. My bad. Also Natalee if this is happening to you now maybe try logging out of Origin then back in again?