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Anybody else having problems buying cash .packs or points? ( Solved)
marcel21
Posts: 12,341 Member
Hello 
I can't buy anything
I keep getting a error messages saying its talking longer to buy and I will get an emai but no email or charge ever comes!
I can't buy anything
I keep getting a error messages saying its talking longer to buy and I will get an emai but no email or charge ever comes!
Origin ID MichaelUKingdon
Post edited by marcel21 on
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I using a Amazon device to!
I saved a copy of my game from another device and was asked to set up a account with a Amazon' app you use to install the sims freeplay instead of google play. So I set up a account and it even asked for my card detail and after I did that it let me download and install the Sims freeplay and updated it. But now it won't let me buy anything from the store as I get a error message
It just tells me its talking longer to submit and that I will receive an email when Its submitted!
So far no emails received and after the the error massages It gets stuck connecting to the store eveytime!
Do you know of a customer services option I could maybe contact?
Try asking here?
https://www.amazon.co.uk/gp/help/customer/forums/kindleqna/ref=hp_ss_qs_v3_dv_kh
https://www.amazon.co.uk/gp/help/customer/contact-us/278-4382939-7113009?ie=UTF8&language=en_GB&ref_=cu_si_noauth&skip=true
Its just a Amazon fire model! Only using it for WiFi and freeplay but I just found my account with Amazon thanks to your link!
I can see two of the orders I made in the history but its left a notice that I need to update the credit card details again before the order can be completed!
It could have told me this by email
I think in future I will keep an eye on the account at Amazon update my detaills which seem to be why I couldn't complete the order!
Thank you so much **hugs**