I purchased TS3 Diesel stuff pk about a year ago through my origin acct and have downloaded it a few months ago and had to have my computer worked and now i went to dl it and it isnt anywhere to be found on my games page on my origin. :( Has anyone else had this happen to them and if so how and where was your game at on origin? I reloaded my page loged out and back in and it still isnt on there :'( please help i would like to install it into my game. Thank you all for reading this long post and all replys may you all have a very Simtastic Day and Happy Simmin ;)
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Is it registered?
No one here can actually do anything to help. You will need to contact customer support for anything to be done.
But if you got a digital download then you might be able to find the email you got with the code in it.
If you know your code you can add it to your Origin My Games page by clicking the Origin menu and choosing add game.
Have you looked at your Sims 3 My Page to see if it is listed there as one of your games?
https://www.youtube.com/channel/UCuW44b3uCMtCSaq4gwC8EZg
Origin ID: Eve0053
Windows 10 Home 64 bit - Intel Core i7-6700K 4GHz (8 CPUs) - 16GB RAM - NVIDIA GeForce GTX 980 Ti 6GB Dedicated VRAM - Samsung SSD 850 EVO 500GB
Karritz is right.. When it comes to account stuff, no one can help you but Origin. They look at your account to see what you've purchased.
S3 simblr: http://simplysimming.tumblr.com/
S4 simblr: http://simlogic.tumblr.com/